Enable Sunshine Conversations Channels - Frequently asked questions
Discover answers to common questions about enabling all Sunshine Conversations channels in the channel name trigger. Learn how to optimize your Zendesk experience.
Frequently asked questions
What is changing with Zendesk's Channel Name trigger?
Zendesk is expanding the Channel Name trigger to include all Sunshine Conversations (Sunco) channels. Previously, only messaging channels were enabled, but now, any channel type managed through the Sunco dashboard or API, such as Twilio, will be…
Why is Zendesk enabling all Sunco channels in the Channel Name trigger?
Zendesk is making this change to enhance the flexibility and functionality of its integration capabilities. By enabling all channel types in the Channel Name trigger, Zendesk aims to provide a more robust and comprehensive toolset for managing…
Do I need to do anything for the new Sunco channel changes?
No action is required on your part! All changes will be rolled out automatically to customers using Sunco integrations. Your existing workflows will seamlessly incorporate the new channel types without needing manual intervention. However, note…
Where can I find more information about the Sunco channel update?
For more information about the Sunco channel update, you can visit Zendesk's community forum, where they collect and manage customer product feedback. If you need general assistance with your Zendesk products, you can contact Zendesk Customer…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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