End User Guide for Help Center - Frequently asked questions
Frequently asked questions
How can I access the Zendesk Help Center with two-factor authentication?
Two-factor authentication (2FA) adds an extra layer of security to your Zendesk Help Center account. It requires not only a password and username but also something that only the user has on them, i.e., a piece of information only they should know…
What is the new request list experience in the Zendesk Help Center?
The new request list experience in the Zendesk Help Center is currently available in an Open Beta program. This feature aims to improve how users manage and track their support requests within the customer portal. With this new experience, users…
How do I edit my profile in the Zendesk Help Center?
Editing your profile in the Zendesk Help Center allows you to update your user information, activity, and recent contributions. This can help personalize your experience and ensure your information is up-to-date. To edit your profile, navigate to…
Can I add or edit an alias in the Zendesk Help Center?
Yes, if aliases are enabled for your Zendesk Help Center, you can add or edit an alias in your profile. An alias allows you to display a different name when interacting within the Help Center, providing an additional layer of privacy or…
How can I submit and track requests in the Zendesk Help Center Customer Portal?
Submitting and tracking requests in the Zendesk Help Center Customer Portal is a straightforward process. This feature is available on the Suite Team plan and allows users to manage their support interactions efficiently. To submit a request,…
What search methods are available in the Zendesk Help Center?
The Zendesk Help Center offers various search methods to help you find the information you need. Depending on your location within the Help Center, you can utilize different search functionalities. These methods include full-text search of…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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