Zendesk Betas & EAPs - Frequently asked questions
Frequently asked questions
What are Zendesk betas and early access programs (EAPs)?
Zendesk betas and early access programs (EAPs) allow users to try out new features before they are officially released. These programs are designed to gather feedback and identify any issues with the features in development. Participation is…
How can I participate in Zendesk's Experience Research Panel?
Joining Zendesk's Experience Research Panel allows you to contribute to UX research and help shape Zendesk products. This panel is separate from the betas and EAPs and focuses on user experience research opportunities. Participation in the panel…
What are the important considerations for participating in Zendesk betas and EAPs?
When participating in Zendesk betas and EAPs, it's crucial to understand that these features are in development and may not function as expected. They are not covered by Zendesk's SLAs and may be discontinued or modified at any time. Additionally,…
What is the Authenticated SMTP Connector in Zendesk Support?
The Authenticated SMTP Connector allows Zendesk accounts to create secure email connections with their email domains. This feature ensures TLS encryption and provides visibility into unauthenticated email events. It supports authoritative sending…
How does the AI-based ticket merging feature work in Zendesk?
Zendesk's AI-based ticket merging feature suggests related tickets that can be merged with the one an agent is currently working on. These suggestions appear in the Intelligence section of the context panel. This feature helps streamline ticket…
What is the new email spam filter for Zendesk Support?
Zendesk is exploring a new open-source tool called Rspamd for email spam prevention. This tool allows Zendesk to tweak spam detection results, providing more options to fight spam. Rspamd uses various factors to determine email legitimacy,…
What is the conversational commerce feature in Zendesk?
Conversational commerce in Zendesk allows agents to turn support conversations into revenue opportunities. Agents can make product recommendations, share promotions, and handle payments within the conversation. This feature equips agents with…
How does the new report builder in Zendesk Explore work?
The new report builder in Zendesk Explore offers a redesigned reporting experience, making data exploration and report creation more efficient. It caters to both beginners and advanced users. This open beta aims to streamline the reporting…
What improvements does the new article editor in Zendesk Guide offer?
The new article editor in Zendesk Guide includes enhancements like new editing tools, improved source code handling, and AI-powered article summaries. These features aim to streamline content creation and boost engagement. Users can now enjoy a…
What is the generative AI for voice feature in Zendesk Talk?
Generative AI for voice in Zendesk Talk provides call summaries and transcripts, enhancing the agent experience. After a call, a summary is generated, and the call recording is converted into text. These features help agents by providing context…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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