Why Overall Sum Stays Consistent - Frequently asked questions
Explore why the overall sum remains consistent when sorting by top or bottom attributes. Find answers to common questions and understand the mechanics behind this behavior.
Frequently asked questions
Why does the overall sum remain consistent in Zendesk Explore reports with top/bottom filters?
The overall sum remains consistent in Zendesk Explore reports with top/bottom filters because the filter only hides results, not excludes them. When you apply a top/bottom filter, it allows you to focus on the highest or lowest results within…
How do top/bottom filters affect data visibility in Zendesk Explore?
Top/bottom filters in Zendesk Explore affect data visibility by hiding certain results but not excluding them from the total calculation. These filters allow you to focus on the highest or lowest results within your report based on a specific…
What is the purpose of using top/bottom filters in Zendesk Explore?
The purpose of using top/bottom filters in Zendesk Explore is to focus on specific data ranges while maintaining the integrity of the overall dataset. These filters are designed to help you concentrate on the highest or lowest results within your…
Why is it important that the overall sum includes hidden results in Zendesk Explore?
Including hidden results in the overall sum is important for maintaining data integrity and reliability in Zendesk Explore. When using top/bottom filters, the hidden results are still part of the dataset, ensuring that the total sum reflects all…
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