How to Use Freshdesk - Frequently asked questions
Explore common questions about using Freshdesk, including setup, features, and troubleshooting. Find answers to enhance your Freshdesk experience.
Frequently asked questions
How do I connect Freshdesk to Zendesk QA?
Connecting Freshdesk to Zendesk QA is a straightforward process. First, during the signup, select Freshdesk from the list of integrations. Then, give your connection a name, which is helpful if you plan to add multiple connections in the future….
Can I connect multiple Freshdesk instances to Zendesk QA?
Yes, you can connect multiple Freshdesk instances to Zendesk QA. After your initial setup, you can add more connections by navigating to Account Settings > Connections within Zendesk QA. This feature allows you to manage multiple helpdesk accounts…
What should I do if I need to import older data from Freshdesk?
If you need to import older data from Freshdesk into Zendesk QA, you can contact the Zendesk Support team for assistance. By default, the system starts syncing the last 24 hours of data, but the support team can help you with importing data from…
Are there security options when connecting Freshdesk to Zendesk QA?
Yes, there are additional security options available when connecting Freshdesk to Zendesk QA. These options allow you to prevent specific information and conversations from being synced with Zendesk QA, providing you with more control over your…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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