The 'account average' on the Zendesk Talk dashboard refers to the average of all calls for a specific day. This metric allows you to compare an individual agent's performance against the overall average for that day. It's important to note that the…
You can use the 'account average' to evaluate an agent's performance by comparing their daily call statistics to the average of all calls for that day. This comparison helps identify how an agent is performing relative to the overall team…
No, the 'account average' on the Zendesk Talk dashboard is only available for daily data. It shows the average of all calls for a specific day, allowing you to compare it with an agent's performance for that same day. This metric does not extend…