Setting Up Search Crawler - Frequently asked questions
Frequently asked questions
How do I set up a search crawler in Zendesk?
Setting up a search crawler in Zendesk is straightforward and doesn't require developer resources. First, navigate to the Guide, click the Settings icon in the sidebar, and then click Search settings. Under Crawlers, click Manage and then Add…
What is the purpose of the search crawler in Zendesk?
The search crawler in Zendesk allows you to implement federated search in your help center without needing developer resources. It can crawl and index content from multiple websites, making it easier for users to find relevant information across…
Can I use Zendesk's search crawler with Jira Confluence?
Yes, you can use Zendesk's search crawler to index content from a Jira Confluence site. This integration allows you to include Confluence content in your help center search results, making it accessible to users. If you encounter any issues…
How do I verify domain ownership for Zendesk's search crawler?
To verify domain ownership for Zendesk's search crawler, you need to enter the website URL you want to crawl and copy an HTML tag provided by Zendesk. Paste this tag into the section of your site's non-authenticated home page. This…
What are the limitations of Zendesk's search crawler regarding sitemaps?
Zendesk's search crawler requires sitemaps to follow the sitemaps XML protocol and does not support sitemap indexes. A sitemap should list all the pages you want the crawler to index, and it must be hosted on the domain being crawled. You can use…
How can I include external content in Zendesk's help center search results?
To include external content in Zendesk's help center search results, you need to set up a search crawler and ensure your help center theme supports federated search. Use the latest version of the Copenhagen theme or update your theme with the new…
What should I do if the search crawler fails to verify my domain?
If the search crawler fails to verify your domain, ensure that the HTML verification tag is correctly placed in the section of your site's non-authenticated home page. Double-check the URL for the site and the sitemap to ensure they are…
Can I control the visibility of crawled external content in Zendesk?
Currently, the visibility of crawled external content in Zendesk is set to Everyone, and it is not possible to restrict it like user segments for Help Center articles. This means that all users can access the external content indexed by the search…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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