Find Email Templates in Zendesk Sell - Frequently asked questions
Discover solutions to common issues with locating email templates in Zendesk Sell. This page addresses frequently asked questions to help you efficiently manage your email templates.
Frequently asked questions
Why can't I find my email templates in Zendesk Sell?
If you're having trouble finding your email templates in Zendesk Sell, it might be because templates are used separately between features. This means that a template created for a lead cannot be used for a contact, and vice versa. For instance, if…
How are email templates used in Zendesk Sell?
In Zendesk Sell, email templates are used separately between different features. This means that a template created for one feature, like a lead, cannot be used for another feature, such as a contact. If you attempt to use a lead email template…
What does 'No templates in sight' mean in Zendesk Sell?
The 'No templates in sight' message in Zendesk Sell indicates that you're trying to use an email template in the wrong context. Templates are specific to the feature they were created for, such as leads or contacts. If you see this message, check…
Can I use a lead email template for a contact in Zendesk Sell?
No, you cannot use a lead email template for a contact in Zendesk Sell. Email templates are specific to the feature they were created for, meaning a lead template is only for leads and a contact template is only for contacts. Attempting to use a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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