View Agent's Work Items in Live Metrics - Frequently asked questions
Discover why you can't see an agent's current work items in live metrics. Explore multiple FAQs addressing common issues and solutions for better insights.
Frequently asked questions
How can I view an agent's current work items in Zendesk?
To view an agent's current work items in Zendesk, you need to enable the Agent Workspace. Once enabled, you can drill into live metrics to see details like tickets, chats, and conversations that the agent is currently handling. To enable the…
What should I do if I can't see an agent's work items in Zendesk?
If you can't see an agent's work items in Zendesk, it's likely because the Agent Workspace is not enabled. Enabling this feature will allow you to drill into live metrics and view detailed information about an agent's current tasks. To enable the…
Why do I need to enable Agent Workspace in Zendesk?
Enabling the Agent Workspace in Zendesk is essential for accessing detailed information about an agent's current work items. Without it, you may not be able to drill into live metrics to see what tasks an agent is handling. To enable this…
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Zeffy
Zeffy
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Zinc
Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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