The organization tag might overwrite a user tag due to a race condition in Zendesk. When you create a ticket, both organization and user tags are added. If you're using a custom field with the same tag values and the custom field value isn't…
To stop a user tag from being overwritten by an organization tag, use different tags for organizations and users in custom fields. This issue arises from a race condition when both tags have the same values and the custom field value isn't…
A race condition between organization and user tags in Zendesk occurs when both tags have the same values in a custom field, and the custom field value isn't selected. This can result in one tag overwriting the other when a ticket is created. To…
In some cases, a user tag might overwrite an organization tag due to the same race condition that typically causes the reverse. This happens when both tags share the same values in a custom field, and the custom field value isn't selected. To…