Gather Ticket Numbers in Zendesk - Frequently asked questions
Frequently asked questions
How can I report the number of tickets submitted by each user in Zendesk Explore?
To report the number of tickets submitted by each user in Zendesk Explore, follow a simple process. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, create a new report using the…
What permissions are needed to create a ticket report in Zendesk Explore?
To create a ticket report in Zendesk Explore, you need specific permissions. You must have either Editor or Admin permissions within Zendesk Explore. Additionally, you need access to Zendesk Explore Professional or Enterprise. These permissions…
How can I filter tickets by requester role in Zendesk Explore?
Filtering tickets by requester role in Zendesk Explore is straightforward. When creating your report, navigate to the Filters section and add a filter for 'Requester role'. You can then choose to display tickets requested by 'End-user' or…
Can I add time-based attributes to my Zendesk Explore report?
Yes, you can add time-based attributes to your Zendesk Explore report. When building your report, you have the option to include attributes under 'Time - ticket created' or 'Time - ticket solved'. This allows you to slice your data by specific…
How do I save and share my Zendesk Explore report?
Saving and sharing your Zendesk Explore report is a simple process. Once you've created your report, click 'Save' to store it. To share your report with others, consider adding it to a dashboard. This makes it easy to distribute and view the…
How can I create a report for open tickets per customer without date filters?
Creating a report for open tickets per customer without date filters is possible in Zendesk Explore. Follow the standard steps to create a report, but instead of adding date filters, focus on the ticket status. After setting up your report, add a…
How can I exclude requesters with zero tickets in my Zendesk Explore report?
To exclude requesters with zero tickets in your Zendesk Explore report, you need to adjust your report settings. While creating your report, ensure that the metric 'COUNT(Tickets)' is set up correctly. If requesters with zero tickets are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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