You can route calls based on your business hours by setting up a schedule in Zendesk Talk. First, ensure you have the appropriate Zendesk plan that supports scheduling. Suite Growth and Professional or Support Professional plans support one…
Yes, you can have different schedules for different phone numbers in Zendesk Talk. To do this, assign a schedule to each phone number individually. For one number, you can set a specific schedule, while for another, you can choose to always route…
Routing calls to teams with different work hours using the same phone number is possible, but it requires careful setup. You can route calls to multiple teams and make one team the primary group. This setup ensures that the primary team receives…
Calls outside of your scheduled business hours in Zendesk Talk can be managed in several ways. If you have overflow routing enabled, calls will be directed to your overflow number. If overflow is not enabled but voicemail is, calls will be sent to…