Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
- Zeffy uses My AskAI to deflect 84% of their HubSpot support ticket volume, so they can continue to help their fundraisers and keep their fast-growing platform free
- The Non-profit Champion
- The Mighty Seven: Zeffy’s Customer Success Team
- The Overload Dilemma
- Enter My AskAI
- A Straightforward Implementation
- Lightening the Load
- Future Plans with My AskAI
- A Transformative Partnership
Zeffy uses My AskAI to deflect 84% of their HubSpot support ticket volume, so they can continue to help their fundraisers and keep their fast-growing platform free
- Zeffyis a 100% free charitable fundraising platform enabling non-profits to receive 100% of their donations.
- The platform has grown rapidly, as has the support team however the support demand has outpaced resourcing so they needed a different solution.
- After having demos with a number of different providers, My AskAI was the first to fill all their requirements and they were able to get it live and responding to donors and fundraisers within days.
- My AskAI is now live on their site and already deflecting 84% of requests, allowing their support staff to focus on more complex and strategic initiatives and for customers to experience faster resolution times.
- They are now looking at ways they can extend their usage of My AskAI in their business by adoptingMy AskAI’s AI email assistant feature.
The Non-profit Champion
“We’re the only free fundraising platform, and we cover all transaction fees. If you receive a $100 donation on Zeffy, you get $100 in your bank account.”
The Mighty Seven: Zeffy’s Customer Success Team
“We all do 50% of support during the week and then 50% focus on other strategic projects that help us advance our goals.”
The Overload Dilemma
“Our company is growing very rapidly, and we were receiving a lot of support requests. Many didn’t require intervention from a support agent, yet our team was spending a high amount of time on them.”
Enter My AskAI
“We needed an AI that integrated with our current tools, especially HubSpot. My AskAI was the only solution that allowed us to do both without disrupting our operations.”
A Straightforward Implementation
“Once we mapped out the user flow, implementation was super straightforward. We customized a few things and added it to our website.”
Lightening the Load
“We’re receiving a lot less FAQ questions and spending more time on complex technical support cases.”
“The AI means that within seconds, users can have all their questions answered.”
Future Plans with My AskAI
“Being able to ask what kind of user they are and then feed different responses based on that would be a game-changer.”
A Transformative Partnership
“My AskAI was the only solution that allowed us to integrate AI seamlessly into our existing systems. It’s been a win-win for us.”