
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
- Swytch slashes customer response times with My AskAI, empowering their team to deliver exceptional service
- What does Swytch do?
- Tackling Growing Customer Support Challenges
- Why Swytch Chose My AskAI
- Seamless Implementation and Immediate Impact
- A Better Experience for Customers and Staff
- Looking Ahead: The Future of AI at Swytch
- A Strategic Partnership for Growth

Swytch slashes customer response times with My AskAI, empowering their team to deliver exceptional service
- Swytchis a B2C company revolutionizing electric transport by offering e-bike conversion kits that make electric bikes accessible and affordable for everyone.
- With its global reach and growing customer base, Swytch faced mounting challenges in providing timely and efficient support.
- After testing multiple AI solutions and undergoing a competitive selection process, Swytch chose My AskAI, which has significantly reduced response times and enhanced customer satisfaction.
- By integrating My AskAI into their customer service operations, Swytch has empowered their team to focus on complex, high-value queries while ensuring routine issues are resolved instantly, with 74% (3,700 tickets) resolved entirely by AI.
- Swytch is now exploring additional ways to utilize My AskAI to optimize their customer support and streamline operations.
What does Swytch do?
Tackling Growing Customer Support Challenges
"Our reply times were creeping up, and customers were waiting too long to get answers—sometimes for very simple questions,"
Why Swytch Chose My AskAI
- Customizability: My AskAI’s willingness to adapt the platform to Swytch’s unique needs was unmatched.
- Affordability: The solution offered a clear cost advantage compared to other providers.
- Proven Results: During the testing phase, My AskAI demonstrated superior performance in resolving customer queries accurately.
- Responsive Support: The My AskAI team worked closely with Swytch to tailor the AI to their specific workflows and requirements.
"What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs”
Seamless Implementation and Immediate Impact
"The difference was immediate. Customers now get instant answers to routine queries, and our team can dedicate more time to solving complex problems"
A Better Experience for Customers and Staff
"Our agents can now focus on what they do best—building relationships and solving challenging issues—without being bogged down by repetitive tasks"
Looking Ahead: The Future of AI at Swytch
- AI-Enhanced Email Support: Swytch aims to fully integrate My AskAI with their email and messaging channels to streamline communications for their older customer demographic.
- Backend Integrations: By enhancing their backend and order portal with AI, Swytch envisions automating complex tasks like address changes, refunds, and order modifications.
A Strategic Partnership for Growth
"The dedication and flexibility of the My AskAI team have been key to our success. They've helped us solve real problems and shown us how AI can transform customer service"
