A digital-goods marketplace case study: 58% of 36,413 Intercom customer support conversations resolved by AI in 30 days, 92% AI CSAT, 1,768 hours saved.
An iGaming operator resolves 44% of 4,687 Intercom chats with AI customer support over 30 days, holding 72% AI CSAT and saving 170 agent hours in that window.
YesLMS resolves 76% of ~300 monthly Zendesk tickets with AI — 88% CSAT, ~17 hours saved every month. AI for LMS customer support, in the team's own numbers.
A crypto-tax software company runs AI customer support on Intercom, resolving 53% of ~951 monthly tickets at 82% CSAT and saving ~42 hours a month.
A creator-monetization platform runs My AskAI as a Zendesk copilot, drafting answers on ~1,400 tickets a month with a human on every single reply.
A consumer AI-assistant app resolves 40% of ~1,200 monthly Zendesk tickets at 77% AI CSAT and saves ~41 hours a month. Here's how they set it up.
A group-payments platform runs My AskAI as a Zendesk copilot across ~1,600 tickets a month, with Self-Learning drafts now behind about 1,200 replies.
Honeygain hit a 90% Zendesk AI resolution rate, holding 78% AI CSAT across ~3,400 monthly tickets and saving around 507 hours a month. Here's how.
High-volume AI customer support in action: a trading platform resolves 73% of ~105,000 monthly Intercom tickets, at 68% CSAT and ~5,650 hrs saved.
GiveCard, a fintech disbursements platform, resolves 95% of its monthly Zendesk tickets with AI at 90% CSAT, saving ~20 hours a month. Here's how.
Inspire Uplift's ecommerce customer service automation: ~6,100 monthly Zendesk tickets, ~1,300 AI-drafted replies, 66% CSAT and 105 hours saved each month.
A telehealth provider resolves 72% of ~2,600 monthly Gorgias support tickets with AI, holding 75% AI CSAT and saving around 142 hours every month.
A DTC baby-textiles brand resolves 72% of ~1,000 monthly Gorgias tickets at 94% AI CSAT, saving ~59 hours a month across several European markets.
A Shopify subscription platform resolves 63% of ~2,200 monthly Intercom tickets at 77% AI CSAT, saving roughly 705 hours of merchant-support time a month.
A footwear brand resolves 95% of ~5,300 monthly tickets with AI at 90% CSAT, saving ~422 hours a month across Freshdesk and the chat widget.
A DTC comfort-hosiery brand runs My AskAI as a Gorgias copilot on ~2,400 tickets a month, with live Shopify and User Data API lookups behind each draft.
Barn Owl resolves 47% of ~700 monthly Gorgias tickets with AI, holds 80% AI CSAT and saves ~27 hours every month at sub-1k AI volume. Here's how.
Sofar Sounds runs ~750 monthly Zendesk tickets through AI triage. 85% CSAT, 16 hours saved, and most tickets deliberately escalated to humans.
Apartment List resolves 76% of ~1,582 monthly Zendesk tickets with AI — 97% AI CSAT and saving ~101 hours every month. Here's how.
RecruitCRM rejected Fin AI at $0.99/resolution, chose My AskAI instead. Started at 35%, now at 68% — through disciplined weekly QA reviews.
YouGarden saves 965 hours a month with AI — that's 6 full-time agents. They hit 82% peak resolution after one smart integration change.
TravelJoy's Zendesk AI resolved 24% of tickets. They switched to My AskAI. Now it's 80%. Same knowledge base, very different result.
Kriptomat started at 50% AI resolution and thought that was good. Turns out reviewing knowledge gaps weekly got them to 62% — and counting.
Edel Optics jumped from 25% to 79% AI resolution with one change: plugging in live customer data. 92% CSAT. In German. Across multiple languages.
Swytch sells e-bike kits and deflects 4,050+ support tickets a month with AI. Their secret? Treating the AI like a new hire that never stops learning.
70,000 tickets a month. 82% resolved by AI. Freecash tested Intercom Fin first — then switched. The cost difference was... significant.
Zeffy tested 8 AI vendors with 200+ questions. Only one passed. Now they deflect 84% of tickets with a 7-person support team. Here's how.
Customer.io tested 8 vendors with 200+ questions. My AskAI 'blew everybody else out of the water.' Now they deflect 68% of tickets automatically.
Zinc went live with AI support in minutes — not weeks. Now 68% of queries resolve automatically with 97% CSAT. They didn't need to hire a replacement.
A premium accessories brand resolves 64% of its 2,900 monthly Gorgias tickets with AI, holds 85% AI CSAT and saves 153 hours a month across email and chat.
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