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Create an AI customer service agent

The My AskAI Blog

The latest blog posts, articles and case studies from My AskAI — the easiest way to create your own AI customer service agent for your SaaS, marketplace or e-commerce business.

Top 10 Zendesk AI Agent Alternatives to Replace Zendesk Advanced AI (2025)
AlternativesMoving to AI First SupportZendesk
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Top 10 Zendesk AI Agent Alternatives to Replace Zendesk Advanced AI (2025)

Compare Zendesk Advanced AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

Top 10 Intercom AI Agent Alternatives to Replace Fin (2025)
AlternativesIntercomMoving to AI First Support
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Top 10 Intercom AI Agent Alternatives to Replace Fin (2025)

Compare Intercom Fin AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

How TravelJoy achieves 80% AI resolution, saving 193 hrs each month
Case StudyZendeskSaaS
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How TravelJoy achieves 80% AI resolution, saving 193 hrs each month

TravelJoy uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 23% to 76% AI resolution overnight by switching.

My AskAI vs eesel AI agent: Features, Pricing, and Results (2025)
AlternativesIntercome-CommerceZendesk
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My AskAI vs eesel AI agent: Features, Pricing, and Results (2025)

Compare eesel’s AI agent and My AskAI: setup, training sources, features, and results and find out how you can save >4x your AI costs by choosing My AskAI.

How Kriptomat achieves 62% AI resolution, saving 172 hrs each month
IntercomCustomer SupportCase Study
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How Kriptomat achieves 62% AI resolution, saving 172 hrs each month

Kriptomat uses My AskAI as their Intercom AI customer service agent. See why they chose us, and how their agent resolves 62% of their conversations each month.

How Edel Optics achieves 79% AI resolution, saving 150 hrs each month
Case StudyZendeske-Commerce
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How Edel Optics achieves 79% AI resolution, saving 150 hrs each month

Edel Optics uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 25% to 79% AI resolution in a few months.

My AskAI vs OpenAI Agent Builder for AI customer service (2025)
Customer SupportSaaSe-CommerceAlternatives
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My AskAI vs OpenAI Agent Builder for AI customer service (2025)

Thinking of building an AI customer service agent for your business using OpenAI’s new Agent Builder platform? First understand the trade-offs and how it compares to My AskAI’s own AI agent.

How to build an AI customer service agent with OpenAI Agent Builder in 2025
e-CommerceSaaSCustomer SupportTutorials
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How to build an AI customer service agent with OpenAI Agent Builder in 2025

The most comprehensive guide to building, customizing and deploying an AI customer service agent for your business using OpenAI’s Agent Builder, AgentKit and ChatKit in 2025

Choosing an AI Customer Service Agent for your Shopify store in 2025
e-CommerceGorgias
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Choosing an AI Customer Service Agent for your Shopify store in 2025

A guide for what you should be looking for in an AI customer service agent for your Shopify store, features, pricing and results for each of the main options.

My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2025)
AlternativesGorgiase-Commerce
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My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2025)

Compare Gorgias’ AI agent and My AskAI: setup, training sources, features, and results and find out how you can save 5-8x your AI costs by choosing My AskAI.

My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2025)
AlternativesHubSpot
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My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2025)

Compare HubSpot’s Breeze AI agent and My AskAI: setup, training sources, features, and results and find out how you can save 8-12x your AI costs by choosing My AskAI.

My AskAI vs Freshdesk Freddy AI agent: Features, Pricing, and Results (2025)
AlternativesFreshdesk
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My AskAI vs Freshdesk Freddy AI agent: Features, Pricing, and Results (2025)

Compare Freshdesk’s Freddy AI agent and My AskAI: setup, training sources, features, and results and find out how you can save 3-4x your AI costs by choosing My AskAI.

My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2025)
AlternativesZendesk
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My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2025)

Compare Zendesk’s AI agent and My AskAI: setup, training sources, features, and results and find out how you can save 8-12x your AI costs by choosing My AskAI.

My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2025)
AlternativesIntercom
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My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2025)

Compare Intercom Fin AI agent and My AskAI: setup, training sources, features, and results and find out how you can save 5-8x your AI costs by choosing My AskAI.

Swytch: How My AskAI helps deflect over 3,700 support queries every month
Case StudyCustomer SupportZendesk
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Swytch: How My AskAI helps deflect over 3,700 support queries every month

Swytch use My AskAI to deflect 81% of their support volume by integrating it into their Zendesk support set-up, so their team is empowered to focus on higher-value tasks and queries

Getting Started with AI-First Customer Service
Moving to AI First Support
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Getting Started with AI-First Customer Service

Ready to move your customer service to AI-first? This guide shows you how to choose the right AI agent to provide fast, personalized help 24/7. Discover how AI can boost customer satisfaction, cut costs, and free up your team to handle more complex issues.

Freecash: How My AskAI resolves over 70k support queries every month
IntercomCase StudyCustomer Support
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Freecash: How My AskAI resolves over 70k support queries every month

Freecash use My AskAI to deflect 82% of their support volume by integrating it into their Intercom support set-up, so their team is empowered to focus on higher-value tasks

Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free
HubSpotCase StudyCustomer Support
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Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free

Zeffy uses My AskAI to deflect 84% of their HubSpot support ticket volume, allowing their CX team to spend more time on complex, strategic work so they can continue to help their fundraisers and keep their fast-growing platform free.

Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less
Case StudyZendeskCustomer Support
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Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less

Customer.io use My AskAI to deflect 68% of their support volume by integrating it into their custom Zendesk support set-up, so they can continue to continue to provide world-class Customer Experience to their ever-expanding customer base

7 Tips to Optimize Help Content for AI Customer Service
Customer SupportTutorials
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7 Tips to Optimize Help Content for AI Customer Service

In this guide we’ll show you how to optimize your existing help documentation so when you start to use AI customer service agents, they can answer anything about your business.

Klarna’s new AI chatbot handles two-thirds of their customer support requests
Customer SupportSaaS
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Klarna’s new AI chatbot handles two-thirds of their customer support requests

The AI chatbot already does the work of 700 full-time agents, handles 65%+ of their support requests and is on track to drive an extra $40 million in profit this year alone.

Zinc: Using My AskAI to reduce support tickets by 68%, overnight
Customer SupportHubSpotCase Study
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Zinc: Using My AskAI to reduce support tickets by 68%, overnight

Zinc used My AskAI to reduce their customer support tickets by 68% overnight and hit their response time targets for the first time

SaaS Customer Support How To: From Launch to 500+ Paying Users
Customer SupportSaaSTutorials
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SaaS Customer Support How To: From Launch to 500+ Paying Users

We’ve put together an in-depth guide to show you what strategies and methods you should use at each stage of your business’s journey.

Top 10 Zendesk AI Agent Alternatives to Replace Zendesk Advanced AI (2025)
AlternativesMoving to AI First SupportZendesk
•

Top 10 Zendesk AI Agent Alternatives to Replace Zendesk Advanced AI (2025)

Compare Zendesk Advanced AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

My AskAI - October 2025 Changelog
Changelog
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My AskAI - October 2025 Changelog

We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance.

Top 10 Intercom AI Agent Alternatives to Replace Fin (2025)
AlternativesIntercomMoving to AI First Support
•

Top 10 Intercom AI Agent Alternatives to Replace Fin (2025)

Compare Intercom Fin AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

Zendesk AI vs Intercom Fin AI agent: Features, Pricing and Results (2025)
ZendeskIntercome-CommerceSaaSAlternatives
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Zendesk AI vs Intercom Fin AI agent: Features, Pricing and Results (2025)

Compare Intercom Fin AI agent and Zendesk Advanced AI: setup, training sources, features, and results and find out how you can save up to 2x your AI costs by choosing Fin.

How TravelJoy achieves 80% AI resolution, saving 193 hrs each month
Case StudyZendeskSaaS
•

How TravelJoy achieves 80% AI resolution, saving 193 hrs each month

TravelJoy uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 23% to 76% AI resolution overnight by switching.

My AskAI vs eesel AI agent: Features, Pricing, and Results (2025)
AlternativesIntercome-CommerceZendesk
•

My AskAI vs eesel AI agent: Features, Pricing, and Results (2025)

Compare eesel’s AI agent and My AskAI: setup, training sources, features, and results and find out how you can save >4x your AI costs by choosing My AskAI.

How Kriptomat achieves 62% AI resolution, saving 172 hrs each month
IntercomCustomer SupportCase Study
•

How Kriptomat achieves 62% AI resolution, saving 172 hrs each month

Kriptomat uses My AskAI as their Intercom AI customer service agent. See why they chose us, and how their agent resolves 62% of their conversations each month.

How Edel Optics achieves 79% AI resolution, saving 150 hrs each month
Case StudyZendeske-Commerce
•

How Edel Optics achieves 79% AI resolution, saving 150 hrs each month

Edel Optics uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 25% to 79% AI resolution in a few months.

My AskAI vs OpenAI Agent Builder for AI customer service (2025)
Customer SupportSaaSe-CommerceAlternatives
•

My AskAI vs OpenAI Agent Builder for AI customer service (2025)

Thinking of building an AI customer service agent for your business using OpenAI’s new Agent Builder platform? First understand the trade-offs and how it compares to My AskAI’s own AI agent.

How to build an AI customer service agent with OpenAI Agent Builder in 2025
e-CommerceSaaSCustomer SupportTutorials
•

How to build an AI customer service agent with OpenAI Agent Builder in 2025

The most comprehensive guide to building, customizing and deploying an AI customer service agent for your business using OpenAI’s Agent Builder, AgentKit and ChatKit in 2025

Choosing an AI Customer Service Agent for your Shopify store in 2025
e-CommerceGorgias
•

Choosing an AI Customer Service Agent for your Shopify store in 2025

A guide for what you should be looking for in an AI customer service agent for your Shopify store, features, pricing and results for each of the main options.

My AskAI - September 2025 Changelog
Changelog
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My AskAI - September 2025 Changelog

We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks.