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The My AskAI Blog

The latest blog posts, articles and cases studies from My AskAI — the easiest way to create your own AI customer support agent for your B2B SaaS business.

Freecash: How My AskAI resolves over 35k support queries every month
Case StudyCustomer Support
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Freecash: How My AskAI resolves over 35k support queries every month

Freecash use My AskAI to deflect 71% of their support volume by integrating it into their Intercom support set-up, so their team is empowered to focus on higher-value tasks

We Don’t Sell Chatbots Here
Founder NotesCustomer Support
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We Don’t Sell Chatbots Here

At My AskAI, you might think we're in the business of selling AI chatbots. After all, that's what our product seems to be at first glance. But if you take a closer look, you’ll realize that what we’re really offering goes far beyond just a chatbot.

Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free
Case StudyCustomer SupportHubSpot
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Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free

Zeffy uses My AskAI to deflect 84% of their HubSpot support ticket volume, allowing their CX team to spend more time on complex, strategic work so they can continue to help their fundraisers and keep their fast-growing platform free.

Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less
Case StudyZendeskCustomer Support
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Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less

Customer.io use My AskAI to deflect 47% of their support volume by integrating it into their custom Zendesk support set-up, so they can continue to continue to provide world-class Customer Experience to their ever-expanding customer base

7 Tips to Optimize Help Content for AI Customer Support
Customer SupportTutorials
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7 Tips to Optimize Help Content for AI Customer Support

In this guide we’ll show you how to improve your existing help documentation so when you start to use AI chatbots, they can answer anything about your business.

Klarna’s new AI chatbot handles two-thirds of their customer support requests
Customer SupportSaaS
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Klarna’s new AI chatbot handles two-thirds of their customer support requests

The AI chatbot already does the work of 700 full-time agents, handles 65%+ of their support requests and is on track to drive an extra $40 million in profit this year alone.

Zinc: Using My AskAI to reduce support tickets by 68%, overnight
Customer SupportHubSpotCase Study
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Zinc: Using My AskAI to reduce support tickets by 68%, overnight

Zinc used My AskAI to reduce their customer support tickets by 68% overnight and hit their response time targets for the first time

Build free tools that generate millions of visits: Step-by-step guide
SaaS
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Build free tools that generate millions of visits: Step-by-step guide

We’ve researched over 400 side products that generate millions of monthly visits from some of the world’s top SaaS businesses, and put together a comprehensive guide showing you how you can create your own free tools to generate free traffic for your SaaS.

80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact
SaaSTutorials
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80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact

Over the last 12 months we have taken on every role in our business ourselves, still with only 2 founders and no employees, we have worked out what some of the highest-impact things you can do as a B2B SaaS.

7 Ways to Collect More User Feedback for Your SaaS Startup
SaaSTutorialsCustomer Support
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7 Ways to Collect More User Feedback for Your SaaS Startup

We have gotten to where we are speaking to users and getting feedback every single day. We wanted to share our strategies for collecting user feedback so you can build the SaaS product they have always dreamed of.

SaaS Customer Support How To: From Launch to 500+ Paying Users
Customer SupportSaaSTutorials
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SaaS Customer Support How To: From Launch to 500+ Paying Users

There isn’t a one-size-fits-all, best way to do SaaS customer support. How you support customers when you are testing an MVP is very different to how you support customers when they are big corporates. We’ve put together an in-depth guide to show you what strategies and methods you should use at each stage of your journey.

14 Ways to use AI in Your SaaS Business (in 2024)
SaaSTutorials
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14 Ways to use AI in Your SaaS Business (in 2024)

Discover 14 actionable methods to implement AI in your SaaS business. Don't get left behind in the AI revolution; get started now & transform your business!

AI vs Human Customer Support: A Balanced Approach
Founder Notes
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AI vs Human Customer Support: A Balanced Approach

Discover the debate on AI vs human customer support. Can AI provide fast and accurate service, or do people still prefer human interaction? Explore a balanced approach.

AI Assistants: The Evolution Beyond Chatbots
Founder Notes
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AI Assistants: The Evolution Beyond Chatbots

Discover how AI assistants have evolved from the frustrating chatbots of the past to powerful tools that enhance customer support and productivity.

Procreate's Stance on AI: A Debate on Creativity and Technology
Founder Notes
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Procreate's Stance on AI: A Debate on Creativity and Technology

Explore Procreate's controversial stance on generative AI and its implications for creativity. Is AI a threat or a tool for artists? Dive into the debate.

PayPal's Customer Service Turnaround: From Chaos to Excellence
Founder Notes
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PayPal's Customer Service Turnaround: From Chaos to Excellence

Discover how PayPal transformed its customer service from chaos to excellence in the late 90s and early 2000s, winning over eBay users and ensuring growth.

AI in Customer Support: Overcoming Skepticism and Reaping Rewards
Founder Notes
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AI in Customer Support: Overcoming Skepticism and Reaping Rewards

Discover how AI is transforming customer support, addressing common concerns, and significantly improving productivity and satisfaction rates.

Understanding the Limitations of CSAT and FRT in Customer Support
Founder Notes
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Understanding the Limitations of CSAT and FRT in Customer Support

Discover why CSAT and FRT metrics may not fully represent customer satisfaction and how to better interpret these indicators for B2B SaaS businesses.

Revolutionizing Customer Support: The Rise of AI Agents
Founder Notes
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Revolutionizing Customer Support: The Rise of AI Agents

Discover how AI agents are transforming customer support with complete understanding, personalization, and rapid responses. Learn about the key changes and benefits of modern AI-driven customer service.

8 Hilarious Questions Asked to AI Customer Support Agents
Founder Notes
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8 Hilarious Questions Asked to AI Customer Support Agents

Discover the funniest and most unexpected questions AI customer support agents have been asked. From quirky recipes to unusual personal advice, these queries will make you laugh!

Future of Customer Support: AI Replacing Human Interaction
Founder Notes
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Future of Customer Support: AI Replacing Human Interaction

Discover the future of customer support with AI. Explore how AI will replace human interaction in customer service, making manual support a thing of the past.

Top Goals for Revolutionizing AI Customer Support
Founder Notes
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Top Goals for Revolutionizing AI Customer Support

Discover the key goals driving the innovation at My AskAI, aimed at transforming customer support with AI. Learn how they plan to make support scalable, accessible, and preferred by customers.

How We Scaled AI Customer Support to Handle 71,617 Conversations
Founder NotesCustomer Support
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How We Scaled AI Customer Support to Handle 71,617 Conversations

Discover how we scaled our AI customer support to handle over 71,000 conversations in 30 days, improving stability and reducing reliance on third-party providers.

Boosting Productivity with AI: Insights from SaaS Community
Founder Notes
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Boosting Productivity with AI: Insights from SaaS Community

Discover how AI tools like ChatGPT are revolutionizing productivity in the tech and SaaS industries, with insights from a recent SaaStr poll.