Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Jan 28, 2025 07:34 PM
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Jan 28, 2025
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Sam Altman's Vision for AI in 2025
Sam Altman kicked off the year with a candid and reflective blog post. The most interesting line for me was about what he expects from 2025:
“We believe that, in 2025, we may see the first AI agents ‘join the workforce’ and materially change the output of companies.”
Current Trends in AI Adoption
- The best organisations already started to dip their toes in 2024, with respect to leveraging AI in their workforce (legal, creative, coding, customer support, etc.).
- Some have even outsourced large amounts of work to AI models, agents, and workflows.
The Call to Action for Companies
- This has to be the year where all serious companies take AI much more seriously.
- Companies should be setting an ambitious goal to shift significant tasks within various departments from human-led to AI-led.
The Role of AI in Enhancing Human Work
- Humans can still be involved, but AI tools should give these employees superpowers and in some cases fully complete certain tasks.
- Allow them to drop any mundane work and focus on high-impact work that benefits from a human touch/brain.
Competitive Advantage with AI
- Your smartest competitors will be using AI.
- All new startups are using AI.
AI in Customer Support
I'm biased, but customer support is one of the best areas to start exploring AI automation. The average company using My AskAI is automating over 70% of their customer support tickets, with no human intervention. The other 30% are triaged and categorised by our AI agents and escalated to humans.
Conclusion
Start freeing up your teams to keep them working on the most impactful work they can be doing.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
