Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Jan 28, 2025 07:34 PM
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Jan 28, 2025
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Surprising Observation on Intercom
I noticed something pretty surprising on Intercom recently. I was reviewing one of our customers accounts (who use our integration to replace Fin AI) and they were offering a setup call to this customer's new account.
The Surprising Part
- This is a ~$150/mo account, with only a few seats.
- How is it that Intercom can offer a technical onboarding call to customers paying only $150/mo?
- This is usually a benefit reserved for Enterprise customers.
- You definitely aren't getting this with HubSpot, Salesforce or Zendesk.
The Power of AI in Customer Support
Intercom are able to do this because of how much they leverage AI for their customer support. Their customer support agents now have hours free each day.
Benefits of AI-Driven Support
- Instead of spending their time on reactive support, they can do proactive support.
- With each call, they can secure a new customer, giving them an incredible onboarding experience, and setting them up for long term success.
Results
- Better retention
- Higher LTVs
- Increased trial conversion
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
