A digital-goods marketplace case study: 58% of 36,413 Intercom customer support conversations resolved by AI in 30 days, 92% AI CSAT, 1,768 hours saved.
An iGaming operator resolves 44% of 4,687 Intercom chats with AI customer support over 30 days, holding 72% AI CSAT and saving 170 agent hours in that window.
A creator-monetization platform runs My AskAI as a Zendesk copilot, drafting answers on ~1,400 tickets a month with a human on every single reply.
A consumer AI-assistant app resolves 40% of ~1,200 monthly Zendesk tickets at 77% AI CSAT and saves ~41 hours a month. Here's how they set it up.
A group-payments platform runs My AskAI as a Zendesk copilot across ~1,600 tickets a month, with Self-Learning drafts now behind about 1,200 replies.
Honeygain hit a 90% Zendesk AI resolution rate, holding 78% AI CSAT across ~3,400 monthly tickets and saving around 507 hours a month. Here's how.
High-volume AI customer support in action: a trading platform resolves 73% of ~105,000 monthly Intercom tickets, at 68% CSAT and ~5,650 hrs saved.
GiveCard, a fintech disbursements platform, resolves 95% of its monthly Zendesk tickets with AI at 90% CSAT, saving ~20 hours a month. Here's how.
Inspire Uplift's ecommerce customer service automation: ~6,100 monthly Zendesk tickets, ~1,300 AI-drafted replies, 66% CSAT and 105 hours saved each month.
A footwear brand resolves 95% of ~5,300 monthly tickets with AI at 90% CSAT, saving ~422 hours a month across Freshdesk and the chat widget.
RecruitCRM rejected Fin AI at $0.99/resolution and chose My AskAI, from $0.10 a ticket. Started at 35%, now at 68% through weekly QA reviews.
YouGarden saves 965 hours a month with AI — that's 6 full-time agents. They hit 82% peak resolution after one smart integration change.
Kriptomat started at 50% AI resolution and thought that was good. Turns out reviewing knowledge gaps weekly got them to 62% — and counting.
You could build your own AI agent with OpenAI, or not spend $50,000+ and 1,000+ hours. My AskAI starts at $0.10 a ticket, no build required.
We spent 1,000+ hours building AI agents so you don't have to. Here's exactly how to set one up with OpenAI — and why you probably shouldn't.
Swytch sells e-bike kits and deflects 4,050+ support tickets a month with AI. Their secret? Treating the AI like a new hire that never stops learning.
70,000 tickets a month. 82% resolved by AI. Freecash tested Intercom Fin first — then switched. The cost difference was... significant.
Zeffy tested 8 AI vendors with 200+ questions. Only one passed. Now they deflect 84% of tickets with a 7-person support team. Here's how.
Customer.io tested 8 vendors with 200+ questions. My AskAI 'blew everybody else out of the water.' Now they deflect 68% of tickets automatically.
AI agents chop your articles into 500-char chunks. If those chunks don't make sense alone, your AI gives bad answers. 7 fixes that actually work.
Zinc went live with AI support in minutes — not weeks. Now 68% of queries resolve automatically with 97% CSAT. They didn't need to hire a replacement.
Maven AGI runs AI agents for chat, email and phone, from a $25,000 AWS Marketplace minimum. My AskAI is $199 a month plus $0.12 a ticket over 1,000.
Netomi runs AI agents for United Airlines and DraftKings by chat, email and voice. Its site shows no price and there is no self-serve trial. Our 5.5/10 verdict.
Capacity AI says its agents handle up to 90% of inquiries. That figure counts deflections, solved or not, and the pricing page lists no rates. Cost math inside.
Hiver AI puts AI Agents on its lowest paid plan and says you can go live in 30 minutes, but its product and pricing pages give no AI resolution rate.
Chatfuel's AI turns WhatsApp and Instagram DMs into leads. It can't look up live orders and has no helpdesk connector, so we rate it 5.5/10 for support teams.
HappyFox sells five separately priced AI products. HappyFox AI starts at $14 an agent and Autopilot at 2¢ an action. Cost math vs our $0.10 a ticket on Scale.
The Kayako help desk bills its Kay AI agent $1 per resolved ticket. Its pricing page lists no Kayako One price. Cost math vs our $0.10 a ticket on Scale.
Siena AI costs $750/month plus $0.90 per automated ticket. My AskAI Pro is $199/month with 1,000 credits, then $0.12 a credit, and a 30-day free trial.
Aisera, owned by Automation Anywhere, runs AI agents for IT, HR and customer service. Its only published customer-service resolution figure is 65%, at LifeScan.
We scored 8 AI omnichannel customer service software tools on chat, email, WhatsApp and SMS. My AskAI leads. Pro: $199 a month, 1,000 tickets, then $0.12 each.
The easiest AI customer service to set up gives live replies in minutes; others take up to 90 days and an onboarding fee. We scored 8 on setup, help and cost.
Every ticket that comes back means a second reply. We scored 7 AI agents on first contact resolution: fixing it in one conversation, or a clean handover.
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