RecruitCRM rejected Fin AI at $0.99/resolution, chose My AskAI instead. Started at 35%, now at 68% — through disciplined weekly QA reviews.
YouGarden saves 965 hours a month with AI — that's 6 full-time agents. They hit 82% peak resolution after one smart integration change.
Kriptomat started at 50% AI resolution and thought that was good. Turns out reviewing knowledge gaps weekly got them to 62% — and counting.
You could build your own AI agent with OpenAI. Or you could not spend $50,000+ and 1,000+ hours. We compared both approaches honestly.
We spent 1,000+ hours building AI agents so you don't have to. Here's exactly how to set one up with OpenAI — and why you probably shouldn't.
Swytch sells e-bike kits and deflects 4,050+ support tickets a month with AI. Their secret? Treating the AI like a new hire that never stops learning.
70,000 tickets a month. 82% resolved by AI. Freecash tested Intercom Fin first — then switched. The cost difference was... significant.
Zeffy tested 8 AI vendors with 200+ questions. Only one passed. Now they deflect 84% of tickets with a 7-person support team. Here's how.
Customer.io tested 8 vendors with 200+ questions. My AskAI 'blew everybody else out of the water.' Now they deflect 68% of tickets automatically.
AI agents chop your articles into 500-char chunks. If those chunks don't make sense alone, your AI gives bad answers. 7 fixes that actually work.
Zinc went live with AI support in minutes — not weeks. Now 68% of queries resolve automatically with 97% CSAT. They didn't need to hire a replacement.
Autonomous resolution is a support ticket an AI handles end-to-end, no human, where the issue is actually solved. Here's what counts, and what doesn't.
Looking for a My AskAI alternative? We compare 8 options on integrations, pricing, and exactly where each one beats My AskAI (and where it doesn't).
An agentic workflow is a multi-step procedure an AI runs end-to-end: picking tools, asking the right questions, finishing the job. Here's what good looks like.
Every vendor quotes a per-resolution rate, the least useful number on the page. How 20 AI customer service pricing models really work, and what each counts.
Per-conversation or per-resolution? Both AI pricing models look similar, until your resolution rate climbs. Here's which one favours which buyer.
Containment, deflection, and resolution aren't the same metric. Here's the decoder: what each measures, the formulas, and the one number to report on.
AI-to-human handoff is the structured transfer of a conversation from an AI agent to a human. Here's when it fires, how it works, and how to spot a bad one.
Outcome-based pricing charges for results, not seats. Here's how AI vendors count outcomes, where the model breaks, and the usage-based alternative.
AI hallucination is when an AI states something false with confidence. Here's why it happens, real examples, and how customer-support AI prevents it.
Historical ticket training teaches AI support agents from past resolved tickets. How it works, vendor differences, benchmarks, and what most guides get wrong.
CoSupport AI starts at $2,400/year with limited integrations. These 7 alternatives offer broader helpdesk support and transparent pricing.
Aissist.io charges $0.09/interaction — but that's per message, not per conversation. These 7 alternatives offer clearer pricing and deeper integrations.
No spam. Unsubscribe at any time.
