Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Jan 28, 2025 07:34 PM
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Jan 28, 2025
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enhance-customer-support-with-ai-copilot-tool
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We recently developed some serious upgrades to our AI customer support copilot tool.
It's used as a Chrome Extension and works alongside your existing Intercom/Zendesk/Freshdesk inbox...
We've found a significant barrier for adopting AI is uncertainty over the quality of AI support responses. Ops/Support execs want to see an AI agent in action before unleashing it on their customers. Which is fair enough. But we never had an easy way for them to try it out, within their existing support platform.
So now, with our copilot tool, you can now draft replies to customers using an AI agent — that's trained on your help docs / website — right within Zendesk, Intercom or Freshdesk.
- NO integration required
- 1-Click: AI agent just DRAFTS responses for agents (so each can be reviewed)
- Answers 100% from your help docs, and only your help docs
This is how you can dip your company's toe in AI support.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.