Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Feb 15, 2025 07:15 PM
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Jensen Huang on AI in Customer Service
Jensen Huang just called out customer service as the #2 use case for AI agents. So if you're still wondering where to start with adding AI capabilities into your teams, this is where you start.
All your developers are already using AI for hours each day. But only a few of your customer service agents are copying and pasting email replies in ChatGPT, saving a fraction of the time they could be.
Benefits of AI in Customer Support
The best companies are using AI in customer support to:
- Grow the business without scaling the teams (or adding any cost)
- Spend more time solving the most complex cases, not just sharing support links
- Reaching out to customers struggling with setup, providing proactive support
They're not getting rid of people. They're getting more out of the same team, whilst serving even more customers.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
