Previous experience
Education
Hobbies and interests
Contact Mike
Learn more
Enhancing AI Customer Support with Effective Messaging
Discover how to improve AI customer support perception with strategic messaging. Learn techniques to highlight AI's benefits and integrate it seamlessly with human support.
Evaluating AI Support: Key Metrics for Success
Discover essential metrics to evaluate AI support solutions, ensuring answer accuracy, tone, and relevance. Enhance your customer service with these expert tips.
Discover AI Tools for Customer Success Management
Explore how Senior Customer Success Manager Megan Taylor leverages AI tools in her daily role. Learn about the AI tools she uses and how she stays updated with AI advancements.
Why AI Support is Essential for Business Growth
Discover why delaying AI support implementation could hinder your business growth. Learn how to leverage AI agents to enhance customer experience and improve performance.
AI Tools Revolutionizing Customer Support at Freecash
Discover how Howard Blick, Customer Service Team Lead at Freecash, leverages AI tools to enhance customer support and stay updated with AI advancements. Explore the tools and strategies used in his day-to-day role.
Rebranding AI Support: From Cost-Saver to Concierge
Discover how AI support agents can transform from mere cost-savers to premium AI concierges, enhancing customer experience and satisfaction.
Maximize AI Efficiency in Customer Support
Discover when AI is the right tool for customer support. Learn how to optimize AI usage for complex queries while saving costs on simple tasks. Perfect for SaaS businesses seeking efficient solutions.
Why AI Support is Essential for Customer Success
Discover why businesses should embrace AI support despite customer resistance. Learn how to introduce AI chatbots effectively and build trust over time.
Optimize AI Support with Effective Sample Questions
Discover essential sample questions to enhance your AI customer support testing. Learn how to effectively evaluate AI solutions with real-world examples from support tickets.
Boost Customer Confidence in AI Support Agents
Learn effective strategies to build customer trust in AI support agents, including displaying wait times, providing AI responses during wait, and showcasing AI success rates.