Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
Understanding the Limitations of CSAT and FRT in Customer Support

Understanding the Limitations of CSAT and FRT in Customer Support

Discover why CSAT and FRT metrics may not fully represent customer satisfaction and how to better interpret these indicators for B2B SaaS businesses.

Revolutionizing Customer Support: The Rise of AI Agents

Revolutionizing Customer Support: The Rise of AI Agents

Discover how AI agents are transforming customer support with complete understanding, personalization, and rapid responses. Learn about the key changes and benefits of modern AI-driven customer service.

8 Hilarious Questions Asked to AI Customer Support Agents

8 Hilarious Questions Asked to AI Customer Support Agents

Discover the funniest and most unexpected questions AI customer support agents have been asked. From quirky recipes to unusual personal advice, these queries will make you laugh!

Future of Customer Support: AI Replacing Human Interaction

Future of Customer Support: AI Replacing Human Interaction

Discover the future of customer support with AI. Explore how AI will replace human interaction in customer service, making manual support a thing of the past.

Top Goals for Revolutionizing AI Customer Support

Top Goals for Revolutionizing AI Customer Support

Discover the key goals driving the innovation at My AskAI, aimed at transforming customer support with AI. Learn how they plan to make support scalable, accessible, and preferred by customers.

Discover MyAskAI's Features: A Comprehensive Demo by Mike Heap

Discover MyAskAI's Features: A Comprehensive Demo by Mike Heap

Explore the AI support features of MyAskAI in a detailed demo by founder Mike Heap. Learn how easy video editing can be with basic tools and share your thoughts.

AI's Biggest Flaw and Strength: Consistency in Decision-Making

AI's Biggest Flaw and Strength: Consistency in Decision-Making

Discover how AI's consistency can be both a flaw and a strength in decision-making, addressing bias and transparency in large language models.

Why 42% of B2B Businesses Still Lack Chatbot Support in 2024

Why 42% of B2B Businesses Still Lack Chatbot Support in 2024

Discover why 42% of B2B businesses still don't have chatbot support in 2024 and how AI support agents can enhance customer experience and efficiency.

How AI Agents Will Transform Customer Support Metrics

How AI Agents Will Transform Customer Support Metrics

Discover the impact of AI agents on customer support metrics like CSAT, FRT, AHT, and more. Learn about new metrics emerging in the AI-driven support landscape.

Help My AskAI win an award!

Help My AskAI win an award!

We’re entering the BubbleCon 2024 community awards and would love some help to try and win one!

Maximize Success: Leverage Positive Customer Feedback

Maximize Success: Leverage Positive Customer Feedback

Discover how to create and close positive tickets, leverage successful customer interactions, and unlock referrals, case studies, and upsell opportunities systematically.

5 Time-Saving Ways to Use ChatGPT for Everyday Tasks

5 Time-Saving Ways to Use ChatGPT for Everyday Tasks

Discover how ChatGPT can help you save time on everyday tasks like interpreting legalese, language analysis, regex translations, input validation, and even building tools.