Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
Zendesk AI: Complete Guide to Features, Pricing & Limitations (2026)

Zendesk AI: Complete Guide to Features, Pricing & Limitations (2026)

Everything you need to know before buying Zendesk AI — real resolution rates, how $1.50/resolution pricing plays out in practice, and what it can't do.

HubSpot Breeze AI: Complete Guide to Features, Pricing & Limitations (2026)

HubSpot Breeze AI: Complete Guide to Features, Pricing & Limitations (2026)

Everything you need to know before buying HubSpot Breeze AI — real resolution rates, how $1/conversation pricing plays out in practice, and what it can't do.

Intercom Fin AI: Complete Guide to Features, Pricing & Limitations (2026)

Intercom Fin AI: Complete Guide to Features, Pricing & Limitations (2026)

Everything you need to know before buying Intercom Fin AI — real resolution rates, how $0.99/resolution pricing plays out in practice, and what it can't do.

Freshdesk Freddy AI: Complete Guide to Features, Pricing & Limitations (2026)

Freshdesk Freddy AI: Complete Guide to Features, Pricing & Limitations (2026)

Everything you need to know before buying Freshdesk Freddy AI — real resolution rates, how Session pricing plays out in practice, and what it can't do.

Gorgias Automate AI: Complete Guide to Features, Pricing & Limitations (2026)

Gorgias Automate AI: Complete Guide to Features, Pricing & Limitations (2026)

Everything you need to know before buying Gorgias Automate or Agent AI — real resolution rates, how $0.90/resolution pricing plays out in practice, and what it can't do.

6 Best HubSpot Breeze AI Alternatives (2026)

6 Best HubSpot Breeze AI Alternatives (2026)

Compare HubSpot Breeze AI agent alternatives: setup, training sources, features, and results and find out which is the best fit for your business.

5 Best Freddy AI Alternatives (2026)

5 Best Freddy AI Alternatives (2026)

Compare Freshdesk Freddy AI agent alternatives: setup, training sources, features, and results and find out which is the best fit for your business.

6 Best Gorgias Automate Alternatives (2026)

6 Best Gorgias Automate Alternatives (2026)

Compare Gorgias Automate AI agent alternatives: setup, training sources, features, and results and find out which is the best fit for your business.

My AskAI - January 2026 Changelog

My AskAI - January 2026 Changelog

We wanted to share what we’ve been working on in January with you, you can now train on historic tickets, create tasks with AI and self-learning!

How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month

How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month

RecruitCRM uses My AskAI as their Intercom AI customer service agent. See why they chose us, and how their agent resolves 68% of their conversations each month.

How YouGarden achieves 66% AI resolution, saving 965 hrs each month

How YouGarden achieves 66% AI resolution, saving 965 hrs each month

YouGarden uses My AskAI as their Freshdesk AI customer service agent. See why they chose us, and how their agent resolves 66% of their conversations each month.

My AskAI - November 2025 Changelog

My AskAI - November 2025 Changelog

We wanted to share what we’ve been working on in November with you, we’ve had a complete rebrand and achieved SOC-2 Type 2 Certification!