Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
Top 10 Zendesk AI Agent Alternatives to Replace Zendesk Advanced AI (2025)

Top 10 Zendesk AI Agent Alternatives to Replace Zendesk Advanced AI (2025)

Compare Zendesk Advanced AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

My AskAI - October 2025 Changelog

My AskAI - October 2025 Changelog

We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance.

Top 10 Intercom AI Agent Alternatives to Replace Fin (2025)

Top 10 Intercom AI Agent Alternatives to Replace Fin (2025)

Compare Intercom Fin AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

Zendesk AI vs Intercom Fin AI agent: Features, Pricing and Results (2025)

Zendesk AI vs Intercom Fin AI agent: Features, Pricing and Results (2025)

Compare Intercom Fin AI agent and Zendesk Advanced AI: setup, training sources, features, and results and find out how you can save up to 2x your AI costs by choosing Fin.

How TravelJoy achieves 80% AI resolution, saving 193 hrs each month

How TravelJoy achieves 80% AI resolution, saving 193 hrs each month

TravelJoy uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 23% to 76% AI resolution overnight by switching.

My AskAI vs eesel AI agent: Features, Pricing, and Results (2025)

My AskAI vs eesel AI agent: Features, Pricing, and Results (2025)

Compare eesel’s AI agent and My AskAI: setup, training sources, features, and results and find out how you can save >4x your AI costs by choosing My AskAI.

How Kriptomat achieves 62% AI resolution, saving 172 hrs each month

How Kriptomat achieves 62% AI resolution, saving 172 hrs each month

Kriptomat uses My AskAI as their Intercom AI customer service agent. See why they chose us, and how their agent resolves 62% of their conversations each month.

How Edel Optics achieves 79% AI resolution, saving 150 hrs each month

How Edel Optics achieves 79% AI resolution, saving 150 hrs each month

Edel Optics uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 25% to 79% AI resolution in a few months.

My AskAI vs OpenAI Agent Builder for AI customer service (2025)

My AskAI vs OpenAI Agent Builder for AI customer service (2025)

Thinking of building an AI customer service agent for your business using OpenAI’s new Agent Builder platform? First understand the trade-offs and how it compares to My AskAI’s own AI agent.

How to build an AI customer service agent with OpenAI Agent Builder in 2025

How to build an AI customer service agent with OpenAI Agent Builder in 2025

The most comprehensive guide to building, customizing and deploying an AI customer service agent for your business using OpenAI’s Agent Builder, AgentKit and ChatKit in 2025

Choosing an AI Customer Service Agent for your Shopify store in 2025

Choosing an AI Customer Service Agent for your Shopify store in 2025

A guide for what you should be looking for in an AI customer service agent for your Shopify store, features, pricing and results for each of the main options.

My AskAI - September 2025 Changelog

My AskAI - September 2025 Changelog

We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks.