Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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    Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

    Previous experience

    He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
    Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

    Education

    He holds a 1st class BSc in Maths and Physics from the University of Bath.

    Hobbies and interests

    An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
    His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

    Contact Mike

    You can find him on LinkedIn and Twitter or email him here.

    Learn more

    You can learn more about Mike’s background and story by visiting these links:
    Interviews
    Podcasts
    My AskAI - January 2026 Changelog

    My AskAI - January 2026 Changelog

    We wanted to share what we’ve been working on in January with you, you can now train on historic tickets, create tasks with AI and self-learning!

    How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month

    How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month

    RecruitCRM uses My AskAI as their Intercom AI customer service agent. See why they chose us, and how their agent resolves 68% of their conversations each month.

    How YouGarden achieves 66% AI resolution, saving 965 hrs each month

    How YouGarden achieves 66% AI resolution, saving 965 hrs each month

    YouGarden uses My AskAI as their Freshdesk AI customer service agent. See why they chose us, and how their agent resolves 66% of their conversations each month.

    My AskAI - November 2025 Changelog

    My AskAI - November 2025 Changelog

    We wanted to share what we’ve been working on in November with you, we’ve had a complete rebrand and achieved SOC-2 Type 2 Certification!

    10 Best Zendesk AI Alternatives (2026)

    10 Best Zendesk AI Alternatives (2026)

    Compare Zendesk Advanced AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

    My AskAI - October 2025 Changelog

    My AskAI - October 2025 Changelog

    We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance.

    10 Best Intercom Fin AI Alternatives (2026)

    10 Best Intercom Fin AI Alternatives (2026)

    Compare Intercom Fin AI agent alternatives: setup, training sources, features, and results and find out which is will be the best fit for your business.

    Zendesk AI vs Intercom Fin: Features, Pricing & Results (2026)

    Zendesk AI vs Intercom Fin: Features, Pricing & Results (2026)

    Compare Intercom Fin AI agent and Zendesk Advanced AI: setup, training sources, features, and results and find out how you can save up to 2x your AI costs by choosing Fin.

    How TravelJoy achieves 80% AI resolution, saving 193 hrs each month

    How TravelJoy achieves 80% AI resolution, saving 193 hrs each month

    TravelJoy uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 23% to 76% AI resolution overnight by switching.

    My AskAI vs eesel AI agent: Features, Pricing, and Results (2026)

    My AskAI vs eesel AI agent: Features, Pricing, and Results (2026)

    Compare eesel’s AI agent and My AskAI: setup, training sources, features, and results and find out how you can save >4x your AI costs by choosing My AskAI.

    How Kriptomat achieves 62% AI resolution, saving 172 hrs each month

    How Kriptomat achieves 62% AI resolution, saving 172 hrs each month

    Kriptomat uses My AskAI as their Intercom AI customer service agent. See why they chose us, and how their agent resolves 62% of their conversations each month.

    How Edel Optics achieves 79% AI resolution, saving 150 hrs each month

    How Edel Optics achieves 79% AI resolution, saving 150 hrs each month

    Edel Optics uses My AskAI for their Zendesk AI customer service agent. See why they chose us, and how they went from 25% to 79% AI resolution in a few months.