Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Mike is an experienced Product Manager who focuses on all the “non-development” areas ofMy AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups,LimejumpandKi Insuranceand spent 9 years atErnst & Youngin Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and theDragon Rideand is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him onLinkedInandTwitteroremail him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
Enhancing AI Customer Support with Effective Messaging

Enhancing AI Customer Support with Effective Messaging

Discover how to improve AI customer support perception with strategic messaging. Learn techniques to highlight AI's benefits and integrate it seamlessly with human support.

Evaluating AI Support: Key Metrics for Success

Evaluating AI Support: Key Metrics for Success

Discover essential metrics to evaluate AI support solutions, ensuring answer accuracy, tone, and relevance. Enhance your customer service with these expert tips.

Discover AI Tools for Customer Success Management

Discover AI Tools for Customer Success Management

Explore how Senior Customer Success Manager Megan Taylor leverages AI tools in her daily role. Learn about the AI tools she uses and how she stays updated with AI advancements.

Why AI Support is Essential for Business Growth

Why AI Support is Essential for Business Growth

Discover why delaying AI support implementation could hinder your business growth. Learn how to leverage AI agents to enhance customer experience and improve performance.

AI Tools Revolutionizing Customer Support at Freecash

AI Tools Revolutionizing Customer Support at Freecash

Discover how Howard Blick, Customer Service Team Lead at Freecash, leverages AI tools to enhance customer support and stay updated with AI advancements. Explore the tools and strategies used in his day-to-day role.

Rebranding AI Support: From Cost-Saver to Concierge

Rebranding AI Support: From Cost-Saver to Concierge

Discover how AI support agents can transform from mere cost-savers to premium AI concierges, enhancing customer experience and satisfaction.

Maximize AI Efficiency in Customer Support

Maximize AI Efficiency in Customer Support

Discover when AI is the right tool for customer support. Learn how to optimize AI usage for complex queries while saving costs on simple tasks. Perfect for SaaS businesses seeking efficient solutions.

Why AI Support is Essential for Customer Success

Why AI Support is Essential for Customer Success

Discover why businesses should embrace AI support despite customer resistance. Learn how to introduce AI chatbots effectively and build trust over time.

Optimize AI Support with Effective Sample Questions

Optimize AI Support with Effective Sample Questions

Discover essential sample questions to enhance your AI customer support testing. Learn how to effectively evaluate AI solutions with real-world examples from support tickets.

Boost Customer Confidence in AI Support Agents

Boost Customer Confidence in AI Support Agents

Learn effective strategies to build customer trust in AI support agents, including displaying wait times, providing AI responses during wait, and showcasing AI success rates.

Discover Why Swytch Bike is Revolutionizing Cycling

Discover Why Swytch Bike is Revolutionizing Cycling

Explore the top three reasons why Swytch Bike is leading the cycling revolution with innovative e-bike solutions. Learn about their unique approach and crowdfunding efforts.

Why AI Support is the Future of Customer Service

Why AI Support is the Future of Customer Service

Discover why AI support is becoming essential for businesses. Learn how AI agents can enhance customer experience by providing quick, empathetic responses, freeing up time for personal touches.