AI customer support agent for your SaaS.Cheaper, faster, better.
Add AI customer support to your existing live chat, like Intercom or Zendesk. And startdeflecting up to 75% of your B2B customer support requests.
Our AI customer support agents are already used by 👇
Great B2B SaaS customer support istime consuming, expensive, and hard to scale.
You feel like there's no easy and affordable way to improve customer support efficiency, without impacting quality or changing your existing ways of working.
Support costs are too high, and rising
Support costs shouldn’t scale as your SaaS company grows. What you need is a quick-to-set-up tool, that won’t cost the earth, but will instantly deflect a large volume of support tickets.
Support agents are too busy for important work
Your support agents are wasting time answering generic questions, while other more valuable B2B customers end up waiting far too long — negatively impacting retention and NPS.
You want to keep using Intercom, Zendesk, etc.
Your team is already trained on your live chat tools and you've got a slick support processes in place. So changing your support tools would be a waste of time and money.
Tell uswhat you use for customer supportto continue 👇
Install My AskAI within Intercom, Zendesk or HubSpot. Or integrate us with your email or live chat provider.
Intercom
Zendesk
HubSpot
Email
Other
Reduce 75%of your support tickets.Overnight
Lower your B2B support costs as you scale and give your agents more time for customer success and retention — with an AI agent (like a chatbot) that's trained on all your company's help docs.
#1
Trained on your website & help docs to answer support requests 24/7, in seconds not hours
Add all your SaaS help docs (website, Intercom/Zendesk articles + much more)
Automatically updates and adds new pages
Answers any question and gives instant, verified AI answers
Answers in 5 seconds, no more waiting 4hrs+ for an agent to reply
"Immediately, it was giving excellent answers, way beyond what we’ve seen before."
Seymour Segnit, CEO, Magfast
#2
AI to Human Handover — works with your existing support tools
Handover to existing support agents when the user wants
Integrations with all major live chat providers
AI summary of conversation at handover, so no repetition
Learn more about human handover
"Fantastic support, clear documentation, and insanely powerful."
Youssef Hounat, VP of Product, DataSnipper
#3
Every customer conversation becomes an actionable insight for your SaaS product
Automatically extracts and groups issues, bugs and feature requests
Helps you prioritize what to fix or build next
Email & Slack alerts for new customer insights
No manual tagging, analysis or summarizing required
"Really putting time back into our team’s day with conversational insights."
Sam Norman, Chief of Staff, Zinc Work
Join1,000+ B2B SaaS businesses reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
“It's saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
“It's saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Chat nowwith Stripe's AI customer support agent
This AI support assistant has been trained on Stripe's help docs.
Try chatting with Stripe'sAI Agent👇
Everything you need (and more) todeflect support requests and focus on customer success
Add all your webpages
When you get started we'll get all the webpages from your website and any sub-domains you use for help docs.Learn more about adding your content.
SiteSync
We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added.Learn more about SiteSync.
Launch on your site
With one line of code, you can add your AI agent to your website. Either as a floating chat bubble or within a page's content.Learn more about adding to your website.
Add to Intercom, Zendesk & HubSpot
Integrate My AskAI directly within yourIntercom,Zendesk Messaging, orHubSpotlive chat widget with our apps available on the official App Stores.
Intelligent AI to Human Handover
If the AI agent can't help, customers can request a person. We'll summarize the chat and handover to your support agents.Learn more.
Handover to existing email or help site
If you don't use live chat, customer conversations can be handed off to a support email or you can provide a support page.Learn more about Human Handover.
Lead capture
Capture email addresses from people chatting with your AI agent and generate new leads for your business. Export leads or connect a webhook e.g. Zapier.Learn more.
Multi-lingual support
Change the default language and localization of your AI assistant. We currently support over 50 languages, so you can provide fully global AI customer support.
Site Search
Site Search allows your customers to not only ask questions in conversation, but also search your entire site quickly and accurately, using natural language. Learn more aboutSite Search.
Starter actions
Starter actions let users take quick actions, like booking a demo call, where you can define a specific webpage for them to open. Learn more aboutstarter actions.
CSAT ratings
Request customer satisfaction scores for each conversation your customers have with your new AI agent.Read more about CSAT ratings.
Slack, API, Zapier...
Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API. Learn more aboutintegrations.
Cloud connections
Connect to cloud storage and knowledge base services, such as Google Drive and Notion, to add more knowledge to your AI agent. Learn more aboutconnections.
AI email assistant
Handle most of your support via email? No problem, launch an AI assistant that can automatically reply to your customer's first email.Learn more about AI email assistant.
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more aboutcustom actions.
Custom branding
We'll automatically get your brand logo and colour palette (which you can edit) to customize your AI agent, just like magic.Learn more about Customization.
GDPR compliant
All your data is stored with bank-grade encryption (AES-256) andneverused to train AI models.Read more about how your data is kept secure.
Data protection
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way.Learn more about our GDPR compliance.
Team access
Add other team members so they can view and manage your AI conversation insights.Learn more about team access.
Insights Dashboard
Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time.
📊 Example Insights Dashboard for Stripe
📊 Example Insights Dashboard for Stripe
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more aboutSuggestions.
Email & Slack alerts
Every time we detect 3 conversations about the same topic, we'll notify your team via email and/or Slack. So you never miss the important stuff.Learn more about notifications.
Frequently Asked Questions
What content types can I add to train my AI agent?
What other integrations do you support?
Can I capture leads or email addresses with my AI agent?
How do I create an AI agent using My AskAI?
What is My AskAI?
How secure are My AskAI's AI chatbots?
How secure is my data from my integrations?
How much does My AskAI cost?
How is My AskAI different from ChatGPT?
Can I add my AI agent created with My AskAI to my website?
What is an AI agent?
How does the human handover work?
What are the most popular integrations?
Why should I integrate my tools with an AI agent?
What are your most popular live chat apps?
How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom or Zendesk?
Reduce support costs.Spent more time on customer success.
Our AI customer support agents are already used by 👇
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