AI customer service agent within your helpdesk,
only $0.10 per ticket

1.8m+ tickets resolved

Automate over 75% of support

30 day unlimited free trial

Setup in under 1hr with no devs

Add an AI agent to your existing customer service helpdesk

Our AI agents integrate directly (and quickly) into Intercom, Zendesk, Gorgias, Freshdesk and HubSpot. No developers required. Only $0.10 per support ticket.

Customer service tickets resolved by our AI agents

1,805,091

Over 75% average AI resolution

$0.10 average cost per ticket handled

Knowledge

Answer any question, with knowledge from existing help docs

Sync help center articles and websites

Train on previous support tickets

Add internal policies and SOPs from Google Drive, Notion and more

Content automatically stays up to date

Answer questions in 95+ languages

"When comparing different AI agents, My AskAI blew everybody else out of the water."

Natalie Onions, VP of Customer Experience, Customer.io

Channels

Integrate with your helpdesk in minutes, no devs needed

Add to your existing helpdesk e.g. Intercom, Zendesk, Gorgias, Freshdesk and HubSpot

Intelligent escalation to human agents when required

Setup in under 10 mins, no developer required

Works within your helpdesk like your human agents

Only $0.10 average cost per support ticket handled

"We needed an AI agent that seamlessly integrated with our current helpdesk without causing any disruption."

Ella Roy, Customer Success Manager, Zeffy

Integrate and connect your AI agent with Intercom, Zendesk, etc.

Connect your AI agent to your business systems to access user data and take action

Tasks & Tools

Resolve complex queries by connecting your business data

Connect CRMs, ERPs and APIs to your AI agent

Answer questions about customer accounts, orders and subscriptions

Fully automate complex tasks and procedures such as refund requests or account upgrades

"Connecting live user data to the AI agent was a game changer. It now answers questions about customer's orders."

Ben Mepsted, CCO, Swytch Bike ($60m+ revenue)

Improve

Automated self-learning from your support agents’ responses

Reviews human replies after escalation to automatically self-learn

Generates help articles from human replies

Full control over behaviour and response style with AI agent guidance

Use the insights dashboard to understand common topics

"My AskAI is putting significant time back into our team’s day with conversation trends and insights."

Sam Norman, Chief of Staff, Zinc Work

Identify knowledge gaps and improve your AI agent's answers

Trust

Multiple ways to test & try before trusting your AI agent with customers

Start with internal note replies, visible only to humans

Switch to direct replies when ready or limit to specific topics

Test your AI agent on previous support tickets

Use copilot mode for AI replies

Complete observability, with logs for every AI response

30-Day Rollout Guide

A small look at the full list

Why My AskAI? We've got 22 reasons.

Better pricing, same or better quality as your existing AI support, easy setup, and more ways to help your team. See what makes us different.

Explore all 22 reasons

01We're 5-8× cheaper than the AI already sitting in your helpdesk.

02You don't have to switch helpdesk.

03250+ businesses, 1.3M+ tickets resolved, 75% average resolution

04Your bill won't rise as the AI gets better.

05Live in an afternoon, and you don't even need a developer

06Deeply trained on everything your team knows.

07Resolve every customer issue, no matter how complex.

08It answers from your live customer data, not just your help docs.

09It learns from every escalation, with nobody doing anything.

1092 product updates in the last three months.

11Works perfectly across email, live chat or social. In 95+ languages.

12Total control over how your agent speaks and acts.

13Out of date (or no) help centre? Not a problem.

14Handovers where customers don't have to repeat themselves after.

15Copilot for every agent, on every plan, with no seat fees.

16Trust and safety at the core. SOC 2 Type II and GDPR covered.

17Get confident before going live with a full testing suite

18You get Echo, an AI copilot for managing and improving your AI agent

19See what customers really ask — and what to fix next.

20You can fully investigate any AI response.

21It can automatically tag every ticket for instant triage or escalation.

22Test every bit of it free for 30 days.

01We're 5-8× cheaper than the AI already sitting in your helpdesk.

02You don't have to switch helpdesk.

03250+ businesses, 1.3M+ tickets resolved, 75% average resolution

04Your bill won't rise as the AI gets better.

05Live in an afternoon, and you don't even need a developer

06Deeply trained on everything your team knows.

07Resolve every customer issue, no matter how complex.

08It answers from your live customer data, not just your help docs.

09It learns from every escalation, with nobody doing anything.

1092 product updates in the last three months.

11Works perfectly across email, live chat or social. In 95+ languages.

12Total control over how your agent speaks and acts.

13Out of date (or no) help centre? Not a problem.

14Handovers where customers don't have to repeat themselves after.

15Copilot for every agent, on every plan, with no seat fees.

16Trust and safety at the core. SOC 2 Type II and GDPR covered.

17Get confident before going live with a full testing suite

18You get Echo, an AI copilot for managing and improving your AI agent

19See what customers really ask — and what to fix next.

20You can fully investigate any AI response.

21It can automatically tag every ticket for instant triage or escalation.

22Test every bit of it free for 30 days.

01We're 5-8× cheaper than the AI already sitting in your helpdesk.

02You don't have to switch helpdesk.

03250+ businesses, 1.3M+ tickets resolved, 75% average resolution

04Your bill won't rise as the AI gets better.

05Live in an afternoon, and you don't even need a developer

06Deeply trained on everything your team knows.

07Resolve every customer issue, no matter how complex.

08It answers from your live customer data, not just your help docs.

09It learns from every escalation, with nobody doing anything.

1092 product updates in the last three months.

11Works perfectly across email, live chat or social. In 95+ languages.

12Total control over how your agent speaks and acts.

13Out of date (or no) help centre? Not a problem.

14Handovers where customers don't have to repeat themselves after.

15Copilot for every agent, on every plan, with no seat fees.

16Trust and safety at the core. SOC 2 Type II and GDPR covered.

17Get confident before going live with a full testing suite

18You get Echo, an AI copilot for managing and improving your AI agent

19See what customers really ask — and what to fix next.

20You can fully investigate any AI response.

21It can automatically tag every ticket for instant triage or escalation.

22Test every bit of it free for 30 days.

01We're 5-8× cheaper than the AI already sitting in your helpdesk.

02You don't have to switch helpdesk.

03250+ businesses, 1.3M+ tickets resolved, 75% average resolution

04Your bill won't rise as the AI gets better.

05Live in an afternoon, and you don't even need a developer

06Deeply trained on everything your team knows.

07Resolve every customer issue, no matter how complex.

08It answers from your live customer data, not just your help docs.

09It learns from every escalation, with nobody doing anything.

1092 product updates in the last three months.

11Works perfectly across email, live chat or social. In 95+ languages.

12Total control over how your agent speaks and acts.

13Out of date (or no) help centre? Not a problem.

14Handovers where customers don't have to repeat themselves after.

15Copilot for every agent, on every plan, with no seat fees.

16Trust and safety at the core. SOC 2 Type II and GDPR covered.

17Get confident before going live with a full testing suite

18You get Echo, an AI copilot for managing and improving your AI agent

19See what customers really ask — and what to fix next.

20You can fully investigate any AI response.

21It can automatically tag every ticket for instant triage or escalation.

22Test every bit of it free for 30 days.

Join 250+ eCommerce and SaaS businesses automating their support with AI

Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

Ella Roy Customer Success Manager at Zeffy

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

Alan Pugh Head of Customer Success at Travel Joy

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

Natalie Onions VP of Customer Experience at Customer.io

“The difference was immediate. Customers get instant answers and our team can focus on other tasks."

eCommerce | Replaced Zendesk AI

“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”

Benjamin Mepsted Chief Customer Officer, Swytch Bike

Swytch Bike's case study

“My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.”

B2C | Replaced Intercom Fin

"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."

Howard Blick Customer Service Team Lead, Freecash

FreeCash's case study

Howard Blick, Customer Service Team Lead at Freecash

“Last year I was given the challenge, how can we provide the same or better service, without hiring anyone?”

B2B SaaS | Replaced Zendesk AI

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Customer Service Leader, Zinc

Zinc's case study

Conrad Jones CX and Service Leader at Zinc

"Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work."

eCommerce | Replaced Zendesk AI

"By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions while routine queries are handled seamlessly”

Andreas Korsus Managing Director, Edel Optics

Edel Optics's case study

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

From install to 75% resolution, in 30 days.

We follow a 4-phase rollout: import knowledge & guidance, draft internal note replies, switch to direct replies, then scale with Tasks & Tools. 250+ teams have completed this process.

Days 1 — 3

SETUP

Synced with your helpdesk

Help centre, SOPs, past tickets, Notion, Drive, all imported. Under 10 minutes, no developers required.

"Game changer. My AskAI was so easy to setup and use. Would recommend to anyone."

Zack Mertz, VP CS, Concept3D

Replaced Zendesk AI

Days 4 — 10

ZERO RISK

AI drafts internal notes only

Human agents see AI replies as private notes. They approve, edit, send. Customers see nothing yet.

"AI with an internal safety net let our team trust My AskAI quickly."

Conrad Jones, CX Lead, Zinc

Replaced Zendesk AI

Days 11 — 20

CONTROLLED ROLLOUT

Direct replies on safe topics

Switch to auto-reply for the ticket types you trust. Everything else can still route to a human.

"Resolving 60% of our tickets, My AskAI has revolutionised how we offer support"

Martina Mitic, Head of CS, Kriptomat

Replaced Intercom Fin AI

Days 21 — 30

COST EFFECTIVE

75%+ resolution, confident team

Guidance tuned. Self-learning on. Tasks & tools connected. You've replaced the risk with results.

"Now resolving 79% of customer support tickets automatically with My AskAI"

Andreas Korsus, Managing Director, Edel Optics

Replaced Zendesk AI

$0.10

Average cost per ticket

75%

Avg. resolution rate

250+

Teams onboarded

Hear from more happy My AskAI customers

We're rated 4.9/5 (19 reviews) across G2 and all the major helpdesk App Stores.

"We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. In just the last 6 months, their AI agent has delivered outstanding results — handling 275,000 conversations 💬, resolving 195,000 🎉, achieving a 70% resolution rate 🎯, saving 49,000 hours ⏰, and providing seamless support in 20+ languages 🌍.
They've streamlined our support operations, enhanced customer experience, and proven to be a flexible, responsive partner. Highly recommend!"

Howard B

Via G2

"The best thing is how much time it saves me, and without creating more problems.
Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup.

I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does."

Dan G

Via G2

"The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy.
The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets.

Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully.

The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs."

Alan Pugh

Via G2

"This AI tool for Support has not only streamlined our support process but also made the agent workday more flexible. I highly recommend it for any team looking to elevate their support game!"

Dominyka

Via Zendesk

"The pricing is competitive compared to the native Zendesk pricing I would have paid. The AI does a decent job when comparing answers side by side with the native Zendesk AI bot.
Once you've connected with the My AskAI team and have the things you need enabled, it's easy enough to set up.

I love that when you have lead capture turned on for the standalone widget, it lets the user type a question before requiring their email to see the full answer. This is a great way to hook users and ensure you get their contact info.

It's easy to integrate into Zendesk as long as you have Zendesks user verification set up already. This is a must have to use the AI bot with chat, otherwise it won't give you the contact info for users chatting in."

Alec H

Via G2

"Great AI Support app with 75%+ answer rate. Great control about the type of questions and answers given. Best support by the founders, really fast and helpful (although most of it works out of the box).
Time to market possible within a day (and then gradually improving answers), no endless project or similar. I just can recommend!"

Anonymous

Via Zendesk

Read even more reviews from real customers

More features to automate customer service without breaking the budget

Copilot & Draft Replies

Keep human agents in control as you roll out AI support

Echo Agent

Manage and improve your AI agent just by chatting with Echo

Guidance

Control exactly how your AI support agent speaks and acts

Helpdesk Integrations

Add an AI agent to your helpdesk in minutes

Image Reading

Let customers show you the problem, not just describe it

Insights

Understand what your customers are really asking

Intelligent Escalation

Intelligent escalation with seamless human handoff across every helpdesk

Knowledge

Train your AI agent on everything your team knows

Live Translation

Support customers in any language with live translations

Multibrand

Run multiple brands from a single AI support setup

Multi-lingual Support

Multilingual customer support, powered by AI

Security

Enterprise-grade security and privacy for your AI support agent

Self-Learning

The AI support agent that gets smarter with every ticket

Shopify

Resolve Shopify support queries automatically with AI

Tagging

Automatically categorize every conversation

Tasks & Tools

Automate complex support tasks with an AI agent

Testing & QA

Know exactly how your AI support agent will perform

Ticket Training

Turn thousands of past tickets into AI knowledge instantly

User Data

Answer questions about each customer's account

Frequently Asked Questions

Why My AskAI?

Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!

What are your most popular live chat apps?

Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — Our AI agent for Gorgias can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.

How secure are My AskAI's AI agents?

All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.

How does the intelligent AI escalation work?

Around 75% of customer support conversations can be resolved by one of our AI agents. But when a question can't confidently be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. Intercom or Zendesk.

How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat?

You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for Intercom, Zendesk Messaging or Freshchat (also available for Gorgias and HubSpot).

What is an AI customer support agent?

An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.

What is My AskAI?

My AskAI is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.

What content types can I add to train my AI agent?

My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.

How much does My AskAI cost?

You can create your first AI agent with our 30 day free trial (no credit card required), where you can access all our features. After your trial, you can upgrade to the Pro plan, starting from just $199 per month for 1,000 tickets / conversations. See all our paid plans. If you go beyond the included 1,000, you'll only pay for what you use at $0.10 per ticket or conversation.

How do I create an AI agent using My AskAI?

Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.