Discover when AI is the right tool for customer support. Learn how to optimize AI usage for complex queries while saving costs on simple tasks. Perfect for SaaS businesses seeking efficient solutions.
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
AI customer support agents work best with the 'long tail' of questions that customers ask. The ones that, if you were to make a chat flow for, would make you want to gouge your eyes out.
People often want to use AI to handle all their incoming tickets, but some tickets just don't need it. The saying: "If the only tool you have is a hammer, it is tempting to treat everything as if it were a nail" comes to mind.
When AI is Overkill
I'd say AI is overkill and probably not the right tool for the job if:
You want to collect data about a user or a bug
The user just wants to book a demo
It is a very, very common question that requires a very specific solution
For these, you should guide your user down a different path (and save any AI costs!). But for everything else, there's AI 😉
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.