Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
If you are looking at AI customer support solutions and putting together a set of 'sample questions' to test it (if not, you should...) Here are the types of questions you should include:
- Simple questions:Obvious, common questions, easily answered from docs
- Complex questions:Questions that may require looking up multiple knowledge snippets
- Greetings:"Hello", "Hi", "How's it going?" (you'd be surprised on the responses you can get here...)
- Vague questions:Questions that on their own don't make sense without a follow up question or piece of information.
- Technical questions:Questions that require interpretation of code for example
- Questions that only have one answer hidden in your docs:Needle in a haystack test - can it find the tiniest details from your docs?
- Questions about your competitor:Asking which product is better or just for general competitor info
- Questions about things that are off-topic:General knowledge questions (people will try and use it as ChatGPT)
- Multi-part questions:Questions which are actually multiple questions in one
- Troubleshooting questions:Questions that will require the AI to work out what an issue is and then provide a solution