Mike Heap
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Created time
Nov 9, 2024 07:25 PM
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Nov 9, 2024
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why-ai-support-is-essential-for-business-growth
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Reasons businesses say "AI support won't work for us":
- "We’ll do it later when AI is more advanced and reliable"
- Like with most things in life, the sooner you start doing, the faster you learn and the better you can make the experience for your customers.
- Improvements in AI won’t fix most of the things that will cause poor AI agent performance
- Things like gaps in your knowledge base or how your users will familiarise themselves with the AI agent are much bigger drives of performance.
Focus on the ways you can start passively using AI agents right now:
- Assist your human agents
- Work on getting your AI to the standard you would be comfortable with deploying en masse
Don’t wait, just start, future you will thank you.