Mike Heap
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Created time
Nov 9, 2024 07:37 PM
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Nov 9, 2024
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why-ai-support-is-the-future-of-customer-service
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Reasons businesses say "AI support won't work for us":
- "It doesn’t feel very personal"
- People use products to solve their problems.
- People don’t sign up for products or services to make friends with the people who run them.
This doesn’t mean an AI agent should be impolite, or that the customer shouldn’t feel listened to and be empathised with. But it does mean people will be happy with any agent who can answer their questions, fast, and allow them to get on with their day or job.
AI agents are now much better at sounding empathetic and reacting to customers’ frustrations. And the time saved will allow you to focus on other ways to add that ‘personal touch’ to their user experience.