Mike Heap
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Created time
Nov 9, 2024 07:29 PM
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Nov 9, 2024
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why-ai-support-is-essential-for-customer-success
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Reasons businesses say "AI support won't work for us":
- "Our customers won’t like it" / "Our customers will leave us"
- A portion of people hate change, even when it benefits them.
- They are often the 'loud minority' of customers rather than the 'silent majority'.
- This shouldn’t prevent you from doing what is in the interest of your entire customer base.
- People don’t hate AI agents (chatbots); they hate bad AI chatbots.
- They are experiencing the hangover of 10-15 years of poorly executed, non-generative AI agents.
- But not utilizing AI isn’t the answer.
- Introduce AI carefully and build up trust over time.
- The longer you wait, the longer it’ll take.