Why AI Support is Essential for Customer Success

Discover why businesses should embrace AI support despite customer resistance. Learn how to introduce AI chatbots effectively and build trust over time.

Why AI Support is Essential for Customer Success
Created time
Nov 9, 2024 07:29 PM
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Nov 9, 2024
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Reasons businesses say "AI support won't work for us":

  1. "Our customers won’t like it" / "Our customers will leave us"
      • A portion of people hate change, even when it benefits them.
      • They are often the 'loud minority' of customers rather than the 'silent majority'.
  1. This shouldn’t prevent you from doing what is in the interest of your entire customer base.
  1. People don’t hate AI agents (chatbots); they hate bad AI chatbots.
      • They are experiencing the hangover of 10-15 years of poorly executed, non-generative AI agents.
      • But not utilizing AI isn’t the answer.
  1. Introduce AI carefully and build up trust over time.
      • The longer you wait, the longer it’ll take.
 
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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.