75% of customer support emails,answered by your AI email assistant
Reduce time spent on customer service with an "AI email assistant" that automatically replies to support emails using knowledge from your website and help docs.
AI-poweredcustomer service is the future. And you know your email support can andshould be better
Providing customer support over email is expensive and time consuming. And you're probably still unhappy with your response times.
Slow response times impact retention
Customers understandably get frustrated when they email a support team and wait days before a response. Especially when it's a simple question.
Good email support is very time consuming
Replies are either done quickly with only links to existing help docs, or they require a lot of time to extract a useful answer from your help docs.
You don't want to give full control to an AI
You want full transparency on AI replies and the ability to take over a support conversation for situations that need a human touch.
Keep your existingsupport email, and letAI handle up to 75%of your inbound customer service requests
By creating your own customer service AI email assistant, trained on your company's website and help docs.
#1
AI assistant trained on your website & helps docs to answer users' emails 24/7
Adds all the pages from your website and help docs
New content automatically added and kept up to date
Answers any question, instantly replying with verified AI answers
"Immediately, it was giving excellent answers, way beyond what we’ve seen before."
Seymour Segnit, CEO, Magfast
#2
Helpful and accurate AI replies to customers, who can always request further help if needed
Customers can always reply to the AI assistant to speak with one of your team
Works with all email providers, keep your existing support email address
Full visibility of AI email replies, so no repetition needed by customers
"Fantastic support, clear documentation, and insanely powerful."
Youssef Hounat, VP of Product, DataSnipper
#3
Every customer support email becomes an actionable insight
Automatically extracts and groups issues, bugs and feature requests from emails
Team email alerts for newly identified actionable insights
No manual tagging, analysis or summarizing required
"Really looking forward to putting time back into our team’s day with conversational insights."
Sam Norman, Chief of Staff, Zinc Work
#4
Add your AI assistant to your website to provide even faster support
Add to your website with 1 line of code
Integrates with any existing live chat providers
Works alongside your email assistant, using the same knowledge base
Your AI assistant handles themajority of your email requests, but your team canalways view or reply to any email
You don't have to make any changes to your existing support email address or email provider. My AskAI intelligently handles and replies to support requests using your existing email.
6 actionable tipson how to write great customer support email replies
When dealing with customer's all day long, it's easy to let standards slip or forget the basics.
Personalize your response
Tailor your response to their specific issue, showing that you've taken the time to understand and address their concerns. Always use information from their original email, such as past interactions or specific details about their issue, to make your response as relevant and helpful as possible
Provide additional resources (help docs)
Include relevant links to tutorials or knowledge base articles that can further help them. This not only empowers the customer with more information but also demonstrates a proactive approach to solving their problem. Make sure that the resources are relevant to their issue though.
Be clear and concise
Customers appreciate easy-to-understand responses. Avoid jargon or overly technical terms that might confuse the customer. Instead, use simple language and break down your response into short paragraphs or bullet points for better readability. If you're providing instructions or steps, ensure they're easy to follow.
Follow-up proactively
Let the customer know how and when they can expect a follow-up, especially if the issue cannot be resolved in a single exchange. If possible, give a specific timeframe for the next steps. After the issue has been resolved, consider sending a follow-up email to check-in with them and see if they need any more help.
Express empathy and take responsibility
Acknowledge the customer's feelings and show empathy towards their situation. Phrases like "I understand how this might be frustrating" can go a long way in building a connection with the customer. Also, take ownership of resolving the issue, even if it involves escalating it to another team
Use positive language
The tone of your email can significantly impact how your message is received. Aim for a positive and respectful tone throughout your reply. Even when giving bad news, try to frame it positively or offer solutions. For example, instead of saying "We can't do that," you might say, "Here's what we can do instead."
An AI email assistant is just the beginning. See all our otherAI customer service features
Add all your webpages
When you get started we'll get all the webpages from your website and any sub-domains you use for help docs.Learn more about adding your content.
SiteSync
We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added.Learn more about SiteSync.
Launch on your site
With one line of code, you can add your AI agent to your website. Either as a floating chat bubble or within a page's content.Learn more about adding to your website.
If the AI agent can't help, customers can request a person. We'll summarize the chat and handover to your support agents.Learn more.
Handover to existing email or help site
If you don't use live chat, customer conversations can be handed off to a support email or you can provide a support page.Learn more about Human Handover.
Lead capture
Capture email addresses from people chatting with your AI agent and generate new leads for your business. Export leads or connect a webhook e.g. Zapier.Learn more.
Multi-lingual support
Change the default language and localization of your AI assistant. We currently support over 50 languages, so you can provide fully global AI customer support.
Site Search
Site Search allows your customers to not only ask questions in conversation, but also search your entire site quickly and accurately, using natural language. Learn more aboutSite Search.
Starter actions
Starter actions let users take quick actions, like booking a demo call, where you can define a specific webpage for them to open. Learn more aboutstarter actions.
CSAT ratings
Request customer satisfaction scores for each conversation your customers have with your new AI agent.Read more about CSAT ratings.
Slack, API, Zapier...
Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API. Learn more aboutintegrations.
Cloud connections
Connect to cloud storage and knowledge base services, such as Google Drive and Notion, to add more knowledge to your AI agent. Learn more aboutconnections.
AI email assistant
Handle most of your support via email? No problem, launch an AI assistant that can automatically reply to your customer's first email.Learn more about AI email assistant.
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more aboutcustom actions.
Custom branding
We'll automatically get your brand logo and colour palette (which you can edit) to customize your AI agent, just like magic.Learn more about Customization.
Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time. 📊 Example Insights Dashboard for Stripe
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more aboutSuggestions.
Email & Slack alerts
Every time we detect 3 conversations about the same topic, we'll notify your team via email and/or Slack. So you never miss the important stuff.Learn more about notifications.
Frequently Asked Questions
What content types can I add to train my AI agent?
What other integrations do you support?
Can I capture leads or email addresses with my AI agent?
How do I create an AI agent using My AskAI?
What is My AskAI?
How secure are My AskAI's AI chatbots?
How secure is my data from my integrations?
How much does My AskAI cost?
How is My AskAI different from ChatGPT?
Reduce support costs.Spend more time on customer success.
Our AI customer support agents are already used by 👇