75% of customer support emails,answered by your AI email assistant

Reduce time spent on customer service with an "AI email assistant" that automatically replies to support emails using knowledge from your website and help docs.

My AskAI has over 50k businesses using them to create AI assistants

AI-poweredcustomer service is the future. And you know your email support can andshould be better

Providing customer support over email is expensive and time consuming. And you're probably still unhappy with your response times.

Slow response times impact retention

Customers understandably get frustrated when they email a support team and wait days before a response. Especially when it's a simple question.

Good email support is very time consuming

Replies are either done quickly with only links to existing help docs, or they require a lot of time to extract a useful answer from your help docs.

You don't want to give full control to an AI

You want full transparency on AI replies and the ability to take over a support conversation for situations that need a human touch.

Keep your existingsupport email, and letAI handle up to 75%of your inbound customer service requests

By creating your own customer service AI email assistant, trained on your company's website and help docs.

Easily add your website content to train your AI email assistant

AI assistant trained on your website & helps docs to answer users' emails 24/7

Adds all the pages from your website and help docs

New content automatically added and kept up to date

Answers any question, instantly replying with verified AI answers

No more waiting days for a support agent to reply by email

Photo of a My AskAI customer sharing a review of their experience with an AI customer support assistant

"Immediately, it was giving excellent answers, way beyond what we’ve seen before."

Seymour Segnit, CEO, Magfast

Helpful and accurate AI replies to customers, who can always request further help if needed

Customers can always reply to the AI assistant to speak with one of your team

Works with all email providers, keep your existing support email address

Full visibility of AI email replies, so no repetition needed by customers

Email providers Gmail and Outlook that are supported by My AskAI's AI email assistant

"Fantastic support, clear documentation, and insanely powerful."

Youssef Hounat, VP of Product, DataSnipper

Every customer support email becomes an actionable insight

Automatically extracts and groups issues, bugs and feature requests from emails

Team email alerts for newly identified actionable insights

No manual tagging, analysis or summarizing required

"Really looking forward to putting time back into our team’s day with conversational insights."

Sam Norman, Chief of Staff, Zinc Work

Add your AI assistant to your website to provide even faster support

Add to your website with 1 line of code

Integrates with any existing live chat providers

Works alongside your email assistant, using the same knowledge base

Learn more about the AI web assistant

Your AI assistant handles themajority of your email requests, but your team canalways view or reply to any email

You don't have to make any changes to your existing support email address or email provider. My AskAI intelligently handles and replies to support requests using your existing email.

How hybrid AI and human email customer support works at My AskAI

Understand how the email assistant setup works

6 actionable tipson how to write great customer support email replies

When dealing with customer's all day long, it's easy to let standards slip or forget the basics.

Personalize your response

Tailor your response to their specific issue, showing that you've taken the time to understand and address their concerns.
Always use information from their original email, such as past interactions or specific details about their issue, to make your response as relevant and helpful as possible

Provide additional resources (help docs)

Include relevant links to tutorials or knowledge base articles that can further help them. This not only empowers the customer with more information but also demonstrates a proactive approach to solving their problem.
Make sure that the resources are relevant to their issue though.

Be clear and concise

Customers appreciate easy-to-understand responses. Avoid jargon or overly technical terms that might confuse the customer. Instead, use simple language and break down your response into short paragraphs or bullet points for better readability.
If you're providing instructions or steps, ensure they're easy to follow.

Follow-up proactively

Let the customer know how and when they can expect a follow-up, especially if the issue cannot be resolved in a single exchange. If possible, give a specific timeframe for the next steps.
After the issue has been resolved, consider sending a follow-up email to check-in with them and see if they need any more help.

Express empathy and take responsibility

Acknowledge the customer's feelings and show empathy towards their situation. Phrases like "I understand how this might be frustrating" can go a long way in building a connection with the customer.
Also, take ownership of resolving the issue, even if it involves escalating it to another team

Use positive language

The tone of your email can significantly impact how your message is received. Aim for a positive and respectful tone throughout your reply.
Even when giving bad news, try to frame it positively or offer solutions. For example, instead of saying "We can't do that," you might say, "Here's what we can do instead."

An AI email assistant is just the beginning. See all our otherAI customer service features

Add all your webpages

When you get started we'll get all the webpages from your website and any sub-domains you use for help docs.Learn more about adding your content.

SiteSync

We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added.Learn more about SiteSync.

Launch on your site

With one line of code, you can add your AI agent to your website. Either as a floating chat bubble or within a page's content.Learn more about adding to your website.

Add to Intercom, Zendesk & HubSpot

Integrate My AskAI directly within yourIntercom,Zendesk Messaging, orHubSpotlive chat widget with our apps available on the official App Stores.

Intelligent AI to Human Handover

If the AI agent can't help, customers can request a person. We'll summarize the chat and handover to your support agents.Learn more.

Handover to existing email or help site

If you don't use live chat, customer conversations can be handed off to a support email or you can provide a support page.Learn more about Human Handover.

Lead capture

Capture email addresses from people chatting with your AI agent and generate new leads for your business. Export leads or connect a webhook e.g. Zapier.Learn more.

Multi-lingual support

Change the default language and localization of your AI assistant. We currently support over 50 languages, so you can provide fully global AI customer support.

Site Search

Site Search allows your customers to not only ask questions in conversation, but also search your entire site quickly and accurately, using natural language. Learn more aboutSite Search.

Starter actions

Starter actions let users take quick actions, like booking a demo call, where you can define a specific webpage for them to open. Learn more aboutstarter actions.

CSAT ratings

Request customer satisfaction scores for each conversation your customers have with your new AI agent.Read more about CSAT ratings.

Slack, API, Zapier...

Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API. Learn more aboutintegrations.

Cloud connections

Connect to cloud storage and knowledge base services, such as Google Drive and Notion, to add more knowledge to your AI agent. Learn more aboutconnections.

AI email assistant

Handle most of your support via email? No problem, launch an AI assistant that can automatically reply to your customer's first email.Learn more about AI email assistant.

Custom answers

Create custom answers to specific questions to have more control over your AI agent's response. Learn more aboutcustom actions.

Custom branding

We'll automatically get your brand logo and colour palette (which you can edit) to customize your AI agent, just like magic.Learn more about Customization.

GDPR compliant

All your data is stored with bank-grade encryption (AES-256) andneverused to train AI models.Read more about how your data is kept secure.

Data protection

We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way.Learn more about our GDPR compliance.

Team access

Add other team members so they can view and manage your AI conversation insights.Learn more about team access.

Insights Dashboard

Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time.
📊 Example Insights Dashboard for Stripe

Suggested fixes

When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more aboutSuggestions.

Email & Slack alerts

Every time we detect 3 conversations about the same topic, we'll notify your team via email and/or Slack. So you never miss the important stuff.Learn more about notifications.