AI copilot Chrome extension for your helpdesk

Help your support agents answer customer questions faster and better with our Chrome Extension.

30 day free trial, full access, no credit card required. SOC 2 & GDPR compliant.

Knowledge

Create your AI Copilot in 10 mins, trained on all your help docs

Sync help center articles and websites

Train on previous support tickets

Add internal policies and SOPs from Google Drive, Notion and more

Content automatically stays up to date

Answer questions in 95+ languages

"When comparing different AI agents, My AskAI blew everybody else out of the water."

Natalie Onions, VP of Customer Experience, Customer.io

Channels

Access your AI Copilot anytime, anywhere

Add to your existing helpdesk e.g. Intercom, Zendesk, Gorgias, Freshdesk and HubSpot

Intelligent escalation to human agents when required

Setup in under 10 mins, no developer required

Works within your helpdesk like your human agents

Only $0.10 average cost per support ticket handled

"We needed an AI agent that seamlessly integrated with our current helpdesk without causing any disruption."

Ella Roy, Customer Success Manager, Zeffy

Integrate and connect your AI agent with Intercom, Zendesk, etc.

Connect your AI agent to your business systems to access user data and take action

Tasks & Tools

Resolve complex queries by connecting your business data

Connect CRMs, ERPs and APIs to your AI agent

Answer questions about customer accounts, orders and subscriptions

Fully automate complex tasks and procedures such as refund requests or account upgrades

"Connecting live user data to the AI agent was a game changer. It now answers questions about customer's orders."

Ben Mepsted, CCO, Swytch Bike ($60m+ revenue)

Improve

Automated self-learning from your support agents’ responses

Reviews human replies after escalation to automatically self-learn

Generates help articles from human replies

Full control over behaviour and response style with AI agent guidance

Use the insights dashboard to understand common topics

"My AskAI is putting significant time back into our team’s day with conversation trends and insights."

Sam Norman, Chief of Staff, Zinc Work

Identify knowledge gaps and improve your AI agent's answers

Trust

Multiple ways to test & try before trusting your AI agent with customers

Start with internal note replies, visible only to humans

Switch to direct replies when ready or limit to specific topics

Test your AI agent on previous support tickets

Use copilot mode for AI replies

Complete observability, with logs for every AI response

30-Day Rollout Guide

Join 250+ eCommerce and SaaS businesses automating their support with AI

Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

Ella Roy Customer Success Manager at Zeffy

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

Alan Pugh Head of Customer Success at Travel Joy

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

Natalie Onions VP of Customer Experience at Customer.io

“The difference was immediate. Customers get instant answers and our team can focus on other tasks."

eCommerce | Replaced Zendesk AI

“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”

Benjamin Mepsted Chief Customer Officer, Swytch Bike

Swytch Bike's case study

“My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.”

B2C | Replaced Intercom Fin

"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."

Howard Blick Customer Service Team Lead, Freecash

FreeCash's case study

Howard Blick, Customer Service Team Lead at Freecash

“Last year I was given the challenge, how can we provide the same or better service, without hiring anyone?”

B2B SaaS | Replaced Zendesk AI

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Customer Service Leader, Zinc

Zinc's case study

Conrad Jones CX and Service Leader at Zinc

"Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work."

eCommerce | Replaced Zendesk AI

"By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions while routine queries are handled seamlessly”

Andreas Korsus Managing Director, Edel Optics

Edel Optics's case study

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

Looking for something else? Explore all our features...

Intelligent Escalation

If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.

Self-Learning

AI support agent learns from your human agents automatically. Knowledge gaps fill themselves. Resolution rates improve over time. Learn more.

Guidance

Control how your AI agent responds (tone, style, etc.) and how it handles specific scenarios (refunds, complaints, etc.). Learn more about AI guidance.

Complex Tasks & Actions

Tasks let your AI agent solve complex requests such as refunds or detailed troubleshooting, all created and managed using natural language instructions.

Access Live Customer Data

Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.

SOC 2 & GDPR compliance

We're SOC 2 (Type II) and GDPR compliant. Ensuring your end user data is secure and private, and remains that way.