The most affordable eCommerce AI customer service agent, in your helpdesk

Use your My AskAI support agent in your existing helpdesk to answer FAQs, order inquiries and automate refunds and returns, all in your business's voice. Try for free for 30 days.

30 day free trial, full access, no credit card required. SOC 2 & GDPR compliant.

Knowledge

Answer any question from your help center or FAQs

Connect FAQs, Shopify stores, or your website

Train on previous support tickets

Content auto-updates and syncs

"When comparing different AI agents, My AskAI blew everybody else out of the water."

Natalie Onions, VP of Customer Experience, Customer.io

Channels

Add to your existing helpdesk in a few clicks

Keep your existing helpdesk e.g. Intercom, Zendesk, Gorgias, & more

Intelligent handover to human support agents

Not ready to let AI reply? Use our Copilot features

"We needed an AI agent that seamlessly integrated with our current helpdesk without causing any disruption."

Ella Roy, Customer Success Manager, Zeffy

Integrate and connect your AI agent with Intercom, Zendesk, etc.

Connect your AI agent to your business systems to access user data and take action

Tasks & Tools

Connect with your store to take action

Answer questions about a customer's account, orders, tracking, etc.

Automate complex actions such as refund requests, returns, and address updates using Tasks

1-click connection with your Shopify store

"Connecting live user data to the AI agent was a game changer. It now answers questions about customer's orders."

Ben Mepsted, CCO, Swytch Bike ($60m+ revenue)

Improve

Automated self-learning from your support agents’ responses

Reviews human replies after escalation to automatically self-learn

Generates help articles from human replies

Full control over behaviour and response style with AI agent guidance

"My AskAI is putting significant time back into our team’s day with conversation trends and insights."

Sam Norman, Chief of Staff, Zinc Work

Identify knowledge gaps and improve your AI agent's answers

Trust

Multiple ways to test & try before trusting your AI agent with customers

Start with internal note replies, visible only to humans

Switch to direct replies when ready or limit to specific topics

Test your AI agent on previous support tickets

30-Day Rollout Guide

In-depth eCommerce case studies about AI support agents

Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.

“The difference was immediate. Customers get instant answers and our team can focus on other tasks."

eCommerce | Replaced Zendesk AI

“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”

Benjamin Mepsted Chief Customer Officer, Swytch Bike

Swytch Bike's case study

"Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work."

eCommerce | Replaced Zendesk AI

"By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions while routine queries are handled seamlessly”

Andreas Korsus Managing Director, Edel Optics

Edel Optics's case study

Hear what our other eCommerce businesses have to say

We're rated 4.9/5 (19 reviews) across G2 and all the major helpdesk App Stores.

"The best thing is how much time it saves me, and without creating more problems.
Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup.

I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does."

Dan G

Via G2

"Great AI Support app with 75%+ answer rate. Great control about the type of questions and answers given. Best support by the founders, really fast and helpful (although most of it works out of the box).
Time to market possible within a day (and then gradually improving answers), no endless project or similar. I just can recommend!"

Anonymous

Via Zendesk

"Very useful app that saves us lots of time. The app basically pay for itself with all the time you save !"

Mathieu Crete

Via Zendesk

"After exploring many options to integrate with Zendesk, we discovered MyAskAI and decided to give it a try. It turned out to be exactly what we were looking for.
So far, the app has significantly reduced our wait times, first response times, and overall ticket backlog. The interface is easy to use and very user friendly and the team is incredibly helpful, supporting us every step of the way to achieve success!"

Graziano

Via Zendesk

"An Absolute Must-Have for Any Zendesk User! Our team has been absolutely blown away by the My AskAI integration for Zendesk. To say it has revolutionized our customer support process would be an understatement.
The setup was shockingly simple and took mere minutes. We were up and running, deflecting a significant number of tickets on day one."

Anonymous

Via Zendesk

"Incredibly clever and works perfectly, I cannot praise myask.ai enough, a fantastic client who are breaking new ground in AI ticket resolutions.
This app means that we can track our AI responses, reason code all of our tickets and report effectively to senior leadership - it does everything it says on the tin!"

Ben Mepsted

Via Zendesk

"We've just started using the AI support bot and are really impressed! Communication with the My AskAI team has been quick and helpful, and the setup was straightforward.
The interaction quality with our users is excellent, and we particularly appreciate the 'knowledge gap' feature, which makes it easy to improve answers and provide users with the right information quickly."

Gabriel

Via Zendesk

Add an AI agent to your existing customer service helpdesk

Our AI agents integrate directly (and quickly) into Intercom, Zendesk, Gorgias, Freshdesk and HubSpot. No developers required. Only $0.10 per support ticket.

Looking for something else? Explore all our features...

Intelligent Escalation

If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.

Self-Learning

AI support agent learns from your human agents automatically. Knowledge gaps fill themselves. Resolution rates improve over time. Learn more.

Guidance

Control how your AI agent responds (tone, style, etc.) and how it handles specific scenarios (refunds, complaints, etc.). Learn more about AI guidance.

Complex Tasks & Actions

Tasks let your AI agent solve complex requests such as refunds or detailed troubleshooting, all created and managed using natural language instructions.

Access Live Customer Data

Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.

SOC 2 & GDPR compliance

We're SOC 2 (Type II) and GDPR compliant. Ensuring your end user data is secure and private, and remains that way.