"The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy.
The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets.
Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully.
The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs."