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Get an AI agent with pricing that scales with your use.

Start using the most affordable AI agent within Freshchat today, and automate 75% of your support tickets. Get set up in minutes, no developers required.
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30 day free trial, full access, no credit card required
Vestd company logo — Customer of My AskAI's AI customer support agents
FreeCash company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Maison d'Herbes company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Total customer support tickets resolved by our AI agents

549,176
AI resolution rate for last 30 days: 75.4%

Comparing Freshchat's AI support agent with My AskAI's?

Freshchat may already have some "AI powered" features, but they're overpriced and underwhelming.
Freshchat logo

Freshchat's own AI offering

⬇️ Up to 40% of support requests resolved by AI
👍 $0.1-0.2 per AI conversation
🫤 Only add Freshdesk content
❌ Basic insights generated from conversations
✅ AI agent workspace tools available
❌ No access to live customer data
Freshchat logo
My AskAI logo

Freshchat + My AskAI's AI agent

✅ 75%+ of support requests resolved by AI
✅ $0.10 per conversation/ticket
✅ Add unlimited content (Web, Shopify, Google Drive, etc.)
✅ Generates insights from support conversations
✅ AI agent workspace tools available
✅ Access live customer data e.g. subscriptions

How much will you save on AI support with My AskAI?

Support tickets per month
Target AI resolution %  (optional)
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Freshchat AI
$1,000 / month
$0.20 per session
*Sessions must be bought in blocks of 1,000
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My AskAI
$500 / month
(-50%)
Save $500 / month
$0.10 per ticket/conversation

How our AI agents automate 75% of your support tickets within Freshchat

Answers from your help docs and knowledge
#1

Answer any question from your help docs and knowledge

Connect help articles, Shopify stores, or your website
Content auto-updates and syncs
Multilingual (95+ languages)
Answers from customer and order data
Photo of a My AskAI customer sharing a review of their experience with an AI customer support assistant
"When comparing different AI agents, My AskAI blew everybody else out of the water."
Natalie Onions, VP of Customer Experience, Customer.io
#2

Integrate within Freshchat in minutes — no devs needed

Keep your existing support stack e.g. Intercom, Zendesk, Gorgias, etc.
Intelligent handover to human support agents
Not ready to let AI reply? Use our Copilot features
AI summary of conversation at handover, so no repetition
Photo of a My AskAI customer sharing a review of their experience with an AI customer support assistant
"We needed an AI agent that seamlessly integrated with our current customer supporting tools without causing any disruption."
Ella Roy, Customer Success Manager, Zeffy
Easily add your website content to train your AI email assistant
Connects with your business to take action
#3

Connect with your business to take action

Answer questions about customer's account, orders, subscriptions, etc.
Automate refund requests and address changes
1-click connection with your Shopify store
Connect directly to your internal APIs
Photo of a My AskAI customer sharing a review of their experience with an AI customer support assistant
"Connecting live user data to the AI agent was a game changer. It can now answer any question about a customer's order."
Ben Mepsted, Chief Customer Officer, Swytch Bike ($60m+ revenue)
#4

Identify knowledge gaps and improve your answers

Automatically identifies knowledge gaps
Customize your AI's behaviour and tone to match your brand
Increase your AI resolution and lower your costs
Photo of a My AskAI customer sharing a review of their experience with an AI customer support assistant
"My AskAI is putting significant time back into our team’s day with conversational metrics and insights."
Sam Norman, Chief of Staff, Zinc Work
Identify knowledge gaps and improve your answers

Using Freshdesk or Freshchat for customer support?

My AskAI has two different Freshworks integrations. So we've got you covered whether you just do email support or if you have live chat, or both!
Freshdesk logo

Freshdesk (Tickets)

Receive new tickets by email or a support form? This integration is for you.
AI agent within Freshdesk for customer support
Learn more about our Freshdesk integration
Freshchat logo

Freshchat (Live Chat)

Using Freshchat's live chat widget on your site? This integration is for you.
AI agent within Freshchat for customer support
Learn more about our Freshchat integration

Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support

Vestd company logo — Customer of My AskAI's AI customer support agents
FreeCash company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Maison d'Herbes company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Keep using Freshchat, but with affordable AI

How hybrid AI and human customer support works at My AskAI

Looking for something else? Explore all our features...

Custom answers

Create custom answers to specific questions to have more control over your AI agent's response. Learn more about custom actions.

Suggested fixes

When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more about Suggestions.

Agent instructions

Control your AI agent's personality and tone of voice to match your brand. Learn more about custom instructions.

Access live customer data

Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.

Data protection & GDPR compliance

We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way. Learn more about our GDPR compliance.

Intelligent AI to human handover

If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.
Show all features

Frequently Asked Questions

What content types can I add to train my AI agent?
My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help docs, or upload documents, PDFs and presentations. Your AI agent will be able to answer any question about the content you upload.
What other integrations do you support?
We support a large number of integrations to securely provide your AI agent with your company's content or provide your users and customers access to your AI agent where they need it most. See all our AI integrations.
Can I capture leads or email addresses with my AI agent?
Yes. You can enable 'Lead capture' to require that people using your AI agent provide their email address before chatting and getting answers to their questions.
You can then export the emails captured or connect your own webhook, like Zapier, to add emails into your CRM.
How do I create an AI agent using My AskAI?
Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions.
What is My AskAI?
My AskAI allows you to create your own AI agent for customer support. You add all of your company's help docs or internal content so your customers can have instant answers to any question, 24.7. You can add your AI agent to your live chat app e.g. Intercom, your website or integrate within Slack or connect via API.
How secure are My AskAI's AI chatbots?
All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
How much does My AskAI cost?
My AskAI has different paid plans to suit different needs and budgets. You can create your first AI agent with our 30 day free trial (no credit card required), where you can access all our features. After your trial, there are 2 monthly plans to choose from, starting from just $60 per month. See all our paid plans
How is My AskAI different from ChatGPT?
For all the amazing things ChatGPT can do, it can't access your company's private content or data. So it can't answer question on how your business or products actually work. With My AskAI, you get the power of ChatGPT, but with an AI agent that knows everything about your company and it's internal or external documentation.
Can I add my AI agent created with My AskAI to my website?
Yes, My AskAI makes it easy to add your custom AI agent to your own website, for your customers. You can embed the chat widget code directly into your pages with just a few lines of HTML. This allows visitors on your site to interact with your AI agent and get instant answers to all their questions directly from the content you uploaded to My AskAI.
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
How does the human handover work?
Around 75% of customer support conversations can be resolved by one of our AI agents. But when a question can't confidentially be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. Intercom or Zendesk.
What are the most popular integrations?
Website widgets - To provide answers directly on a company's website.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.

Google Drive - To sync and search content already stored in Drive folders.

Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.

Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.

API access - For advanced users to fully control the AI through custom workflows and apps.
Why should I integrate my tools with an AI agent?
There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.

Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.

Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.

Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.

Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
What are your most popular live chat apps?
Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages.
Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents
and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles.

Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles.

Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget the ability to have AI-powered customer support. Hubspot don't currently offer any AI-powered support features.
How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat?
There are two ways My AskAI can work with your existing support tools.
1) With Intercom, Zendesk or Freshchat, you can install My AskAI from their App Store / Marketplace. My AskAI will then work within your existing live chat widget on your site and new conversations will be handled by the AI agent before transferring to a human. See how it works for Intercom, Zendesk Messaging or Freshchat.

2) With other live chat providers, My AskAI (when added to your website) will hide your existing live chat widget and display My AskAI instead. Your My AskAI AI agent will then act as your first line of defence and all new support conversations will go to the AI agent first. If a customer wants to speak to a person on your team, we will then reveal your live chat widget for the customer to connect with your team. See how human handover works

Start using the most affordable AI agent today and automate 75% of your tickets

Get set up in minutes, no developers required.
Our AI customer support agents are already used by 👇
Vestd company logo — Customer of My AskAI's AI customer support agents
FreeCash company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Maison d'Herbes company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents