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All new Zendesk tickets automatically tagged with My AskAI using the latest AI models

Join 100s of companies using AI to tag & categorize new support tickets

Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

Ella Roy Customer Success Manager at Zeffy

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

Alan Pugh Head of Customer Success at Travel Joy

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

Natalie Onions VP of Customer Experience at Customer.io

“The difference was immediate. Customers get instant answers and our team can focus on other tasks."

eCommerce | Replaced Zendesk AI

“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”

Benjamin Mepsted Chief Customer Officer, Swytch Bike

Swytch Bike's case study

“My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.”

B2C | Replaced Intercom Fin

"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."

Howard Blick Customer Service Team Lead, Freecash

FreeCash's case study

Howard Blick, Customer Service Team Lead at Freecash

“Last year I was given the challenge, how can we provide the same or better service, without hiring anyone?”

B2B SaaS | Replaced Zendesk AI

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Customer Service Leader, Zinc

Zinc's case study

Conrad Jones CX and Service Leader at Zinc

"Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work."

eCommerce | Replaced Zendesk AI

"By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions while routine queries are handled seamlessly”

Andreas Korsus Managing Director, Edel Optics

Edel Optics's case study

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

Tagging is just the beginning. See all our AI support agent features

Intelligent Escalation

If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.

Self-Learning

AI support agent learns from your human agents automatically. Knowledge gaps fill themselves. Resolution rates improve over time. Learn more.

Guidance

Control how your AI agent responds (tone, style, etc.) and how it handles specific scenarios (refunds, complaints, etc.). Learn more about AI guidance.

Complex Tasks & Actions

Tasks let your AI agent solve complex requests such as refunds or detailed troubleshooting, all created and managed using natural language instructions.

Access Live Customer Data

Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.

SOC 2 & GDPR compliance

We're SOC 2 (Type II) and GDPR compliant. Ensuring your end user data is secure and private, and remains that way.