Test My AskAI on your support questions before enabling direct replies in Zendesk Messaging. Use batch testing to review answer quality before rollout.
30 day free trial, full access, no credit card required. SOC 2 & GDPR compliant.
1,967,000
Compare
Compare the monthly cost at your ticket volume. Test answer quality before changing AI agents.
Compare Zendesk Messaging's Advanced AI to My AskAI (opens in a new tab)
Estimate your monthly bill from your ticket volume, reply count and optional features. View the full cost breakdown before you start.
$709 / mo (-87%)
Save $4,916 / mo
$5,625 / mo
$1.50 per resolution
Knowledge
When comparing different AI agents, My AskAI blew everybody else out of the water.
Channels
We needed an AI agent that seamlessly integrated with our current helpdesk without causing any disruption.
Tasks & Tools
Connecting live user data to the AI agent was a game changer. It now answers questions about customer's orders.
Improve
My AskAI is putting significant time back into our team’s day with conversation trends and insights.
Trust
Approved Zendesk app Marketplace (opens in a new tab) Save your team hours each month manually (and inconsistently) tagging tickets. Switch to automatic AI-powered tagging.
My AskAI has two different Zendesk integrations. So we've got you covered whether you do or don't have live chat.
Receive new tickets by email or a support form? This integration is for you.
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
A small look at the full list
Better pricing, same or better quality as your existing AI support, easy setup, and more ways to help your team. See what makes us different.
Explore all 22 reasonsCase studies
Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.
“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager, Zeffy
“Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service.”
Alan Pugh
Head of Customer Service, Traveljoy
“With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably.”
Martina Mitic
Head of Customer Success, Kriptomat
“My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
Natalie Onions
VP of Customer Service, Customer.io ($50M+ ARR)
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer, Swytch Bike
“My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable.”
Howard Blick
Customer Service Team Lead, Freecash
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Customer Service Leader, Zinc
“By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions.”
Andreas Korsus
Managing Director, Edel Optics
Your first 30 days
Follow four steps: import knowledge and guidance, review answers with batch testing, enable direct replies, then add Tasks and Tools where needed.
Days 1 — 3
Setup
Help centre, SOPs, past tickets, Notion, Drive, all imported. Under 10 minutes, no developers required.
“Game changer. My AskAI was so easy to setup and use. Would recommend to anyone.”
Days 4 — 10
Batch testing
Use batch testing to review answers to your support questions. Check answer quality and human handover rules before enabling direct replies in Zendesk Messaging.
“AI with an internal safety net let our team trust My AskAI quickly.”
Days 11 — 20
Controlled rollout
Switch to auto-reply for the ticket types you trust. Everything else can still route to a human.
“Resolving 60% of our tickets, My AskAI has revolutionised how we offer support”
Days 21 — 30
Cost effective
Review answer quality, resolution and escalations. Expand direct replies to more topics when your team is ready.
“Now resolving 79% of customer support tickets automatically with My AskAI”
Rated 5 out of 5
We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. In just the last 6 months, their AI agent has delivered outstanding results — handling 275,000 conversations 💬, resolving 195,000 🎉, achieving a 70% resolution rate 🎯, saving 49,000 hours ⏰, and providing seamless support in 20+ languages 🌍.
They've streamlined our support operations, enhanced customer experience, and proven to be a flexible, responsive partner. Highly recommend!
Rated 5 out of 5
The best thing is how much time it saves me, and without creating more problems.
Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup.
I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does.
Rated 5 out of 5
The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy.
The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets.
Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully.
The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs.
Rated 5 out of 5
This AI tool for Support has not only streamlined our support process but also made the agent workday more flexible. I highly recommend it for any team looking to elevate their support game!
Rated 5 out of 5
The pricing is competitive compared to the native Zendesk pricing I would have paid. The AI does a decent job when comparing answers side by side with the native Zendesk AI bot.
Once you've connected with the My AskAI team and have the things you need enabled, it's easy enough to set up.
I love that when you have lead capture turned on for the standalone widget, it lets the user type a question before requiring their email to see the full answer. This is a great way to hook users and ensure you get their contact info.
It's easy to integrate into Zendesk as long as you have Zendesks user verification set up already. This is a must have to use the AI bot with chat, otherwise it won't give you the contact info for users chatting in.
Rated 5 out of 5
Great AI Support app with 75%+ answer rate. Great control about the type of questions and answers given. Best support by the founders, really fast and helpful (although most of it works out of the box).
Time to market possible within a day (and then gradually improving answers), no endless project or similar. I just can recommend!
Keep human agents in control as you roll out AI support
Manage and improve your AI agent just by chatting with Echo
AI guardrails that keep your support team in control
Set reply guidance and escalation rules for your AI agent.
Add an AI agent to your helpdesk in minutes
Let customers show you the problem, not just describe it
Monitor resolution, CSAT and escalation by topic.
Intelligent escalation with seamless human handoff across every helpdesk
Train your AI agent on everything your team knows
Support customers in any language with live translations
Run multiple brands from a single AI support setup
Multilingual customer support, powered by AI
Enterprise-grade security and privacy for your AI support agent
The AI support agent that gets smarter with every ticket
Resolve Shopify support queries automatically with AI
Automatically categorize every conversation
Automate complex support tasks with an AI agent
Test answer quality on your own support tickets before launch.
Turn thousands of past tickets into AI knowledge instantly
Answer questions about each customer's account
Yes. My AskAI connects to your existing Zendesk or Intercom helpdesk, so your team can keep its inbox and workflows. Start with draft Note replies where supported, review the results, then enable direct replies. Zendesk Messaging does not support Note replies. View the setup guides.
Your bill depends on your plan, chat and email mix, AI replies per ticket, and paid options. Use the pricing calculator to compare 30,000 or 50,000 monthly tickets and view the breakdown. For Enterprise volume pricing, review your requirements with our team. A ticket count alone is not a full quote.
Run the same support questions through both agents. Compare answer correctness, source links and human handover against your support policies. My AskAI batch testing lets you add your own question set. Use Note replies for real-ticket checks where supported before enabling direct replies. See the testing guide.
Connect your helpdesk and approved knowledge sources first. For account-specific answers, your technical team may need to create or update an API endpoint for customer data. Tasks and Tools also need the relevant system connections and access rules. Review the User Data API and agree which actions the agent can perform before rollout.
You can keep sensitive topics, complaints and exceptions with your human team. Use guidance, helpdesk routing, and AI Tagging where supported to control which topics receive direct replies, Note replies or no AI reply. Test each rule before rollout. AI Tagging is a paid option and is not available for Zendesk Messaging or HubSpot. See the reply-control guide.
Use our Trust Center to review or request security documents, including our SOC 2 Type II report. Our GDPR guide links to the Data Processing Agreement and explains how paid users can request a signed copy. HIPAA support and a Business Associate Agreement are available on Enterprise. Some documents require an access request.
Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!
Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — Our AI agent for Gorgias can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.
All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more about security.
You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for Intercom, Zendesk Messaging or Freshchat (also available for Gorgias and HubSpot).
An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.
My AskAI is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.
My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.
Pro includes usage equivalent to about 1,000 chat tickets with two AI replies each. Additional usage is billed at $0.12 per equivalent chat ticket on Pro or $0.10 on Scale. Email tickets use more credits because the first reply uses twice the credits of a chat reply. Your bill also depends on reply count and selected options. View the full pricing breakdown.
Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.
Get set up in minutes, keep your existing helpdesk, no developers required.
