Move from Gorgias AI.
Keep your store running.
We handle your move from Gorgias AI in 24 hours. Keep your inbox, store connections, and team workflow. Test real support questions before you switch.
How do I migrate from Gorgias AI?
My AskAI helps you migrate from Gorgias AI while keeping your Gorgias inbox, ticket history, macros, and store connections. We carry over your AI settings, connect your knowledge, and rebuild your support tasks. Test past tickets and run My AskAI as internal notes alongside Gorgias AI before you turn on direct replies.
Same helpdesk
Keep your Gorgias inbox and store connections
Your team keeps working in Gorgias. Your ticket history, macros, tags, and store connection stay in place. We connect My AskAI to the knowledge and order data it needs.
Keep the same inbox, ticket history, and macros
Connect your store knowledge and Shopify order data
Keep serving customers while the new AI is tested
See My AskAI in Gorgias ↗
YOUR GORGIAS MIGRATION
Your setup.
Carried forward.
Gorgias AI
→
Store knowledge connected
Skills and actions mapped
Order question tests ready
Our team
24 hours
A premium accessories brand
153 hours
Saved each month, as reported
Customer story · Gorgias
Choose when AI replies in each channel
A premium accessories brand uses My AskAI inside Gorgias, with its existing help center and Shopify order data. AI replies directly in chat. Email stays in Copilot mode, so an agent checks each draft before sending it.
Read case study ↗
Done for you
We handle the move.
You choose when to switch.
Get your new AI ready to test in 24 hours. Take the time you need to feel confident before it replies to customers.
1
Show us your setup
We review your Store knowledge, Gorgias guidance, Skills, Actions, Shopify data, and handoff rules. You give us access; we take care of the setup work.
2
We move it in 24 hours
We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3
Switch when you are ready
Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.
We handle the setup, testing, and switch with you.
Keep the work you have done
Bring your AI settings
with you
You have already taught Gorgias AI how your store works. We carry over your guidance, tone, and handoff rules, then rebuild the support tasks behind your Skills and Actions.
Your Gorgias AI setup
In My AskAI
We handle the move
Help center, store pages, and files
Connected knowledge
Add your help center and store URLs, plus source files
Guidance and brand voice
Guidance
Carry over your store policies and response style
Skills and action instructions
Tasks and Tools
Rebuild the support steps and check action rules
Shopify customer and order data
Shopify connection
Reconnect data for order questions and support tasks
Handover topics and AI routing
Escalation guidance and Gorgias Rules
Map handoffs, blocked topics, and reply rules
Test on your own tickets
See how your new AI
would have answered
Backtest My AskAI on historic Gorgias tickets before it sends a customer reply. Compare the new answers with the ones your team or Gorgias AI gave.
Include order tracking, returns, shipping changes, and cases that need a person to make a decision.
Check the answer, tone, and decision to hand off
Review the source knowledge and fix gaps with our team
Explore Testing & QA ↗
A controlled switch
Run alongside your current AI
Leave Gorgias AI answering customers while My AskAI writes internal notes in the same inbox. Your team can compare replies to order questions and policy requests before making the switch.
Review My AskAI replies inside your existing helpdesk
Let your agents check and edit a draft before they send it
Keep direct replies off until you choose to enable them
We check reply rules for each channel. When My AskAI starts sending direct replies, we turn off Gorgias AI replies for that same scope.
See internal notes and Copilot ↗
Your migration
questions,
answered.
answered.
No. You keep Gorgias, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.
