Move from Zendesk AI.
Keep your team in place.
We handle your move from Zendesk AI in 24 hours. Keep your tickets, macros, and team workflow. Test My AskAI on your own support requests before you go live.
How do I migrate from Zendesk AI?
My AskAI helps you migrate from Zendesk AI while keeping your Zendesk helpdesk, ticket history, macros, and Guide content. We carry over your AI settings and rebuild the support steps you use. Test past tickets first, then compare internal notes in Zendesk Tickets before you enable direct replies. We plan Zendesk Messaging separately.
Same helpdesk
Keep your Zendesk inbox and team workflow
The inbox is already working for your team. Your tickets, macros, views, and help center stay in Zendesk. We connect My AskAI and update the triggers that decide when the AI replies.
Keep your tickets, macros, views, and help center
Keep your team working in the Zendesk inbox
Use triggers to choose which tickets My AskAI handles
See My AskAI in Zendesk ↗
YOUR ZENDESK MIGRATION
Your setup.
Carried forward.
Zendesk AI
→
Zendesk Guide connected
AI rules and triggers mapped
Ticket testing ready
Our team
24 hours
TravelJoy
24% → 76%
AI resolution before and at launch
Customer story · Zendesk
Get better results in the same Zendesk
“You’re beating Zendesk’s AI agent 76% to 24% on AI deflection. Huge”
Alan Pugh, Head of Customer Service, TravelJoy
TravelJoy moved from Zendesk Advanced AI to My AskAI. It used direct replies in Zendesk Messaging and AI drafts on email tickets. Its reported AI resolution rose from 24% to 76% at launch.
Read case study ↗
Done for you
We handle the move.
You choose when to switch.
Get your new AI ready to test in 24 hours. Take the time you need to feel confident before it replies to customers.
1
Show us your setup
We review your Guide knowledge, AI persona, procedures, handoff rules, brands, and ticket triggers. You give us access; we take care of the setup work.
2
We move it in 24 hours
We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3
Switch when you are ready
Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.
We handle the setup, testing, and switch with you.
Keep the work you have done
Bring your AI settings
with you
From brand tone to escalation rules, we carry over the settings you have already tuned. We review your Zendesk AI setup and rebuild its support procedures in My AskAI.
Your Zendesk AI setup
In My AskAI
We handle the move
Guide articles and knowledge sources
Connected knowledge
Sync your help center and reconnect other sources
Persona, tone, and instructions
Guidance
Carry over your response style and support rules
Procedures and dialogue logic
Tasks, Tools, and Custom Answers
Rebuild the support steps as conversational tasks
Escalation rules and brand routing
Handoffs and Zendesk triggers
Map each brand and route tickets to your team
AI reply review
Internal notes in Zendesk Tickets
Let agents review drafts before direct replies
Test on your own tickets
See how your new AI
would have answered
Backtest My AskAI on historic Zendesk tickets before it sends a customer reply. Compare the new answers with the ones your team or Zendesk AI gave.
Include different brands, common support issues, and cases that must reach a human agent.
Check the answer, tone, and decision to hand off
Review the source knowledge and fix gaps with our team
Explore Testing & QA ↗
A controlled switch
Run alongside your current AI
Run My AskAI in internal notes mode in Zendesk Tickets while your current AI keeps answering. Your team can review the new replies without sending them to customers.
Review My AskAI replies inside your existing helpdesk
Let your agents check and edit a draft before they send it
Keep direct replies off until you choose to enable them
Internal notes testing applies to Zendesk Tickets. Zendesk Messaging uses direct replies, so we test first and plan its launch separately.
See internal notes and Copilot ↗
Your migration
questions,
answered.
answered.
No. You keep Zendesk, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.
