YOUR ZENDESK MIGRATION
Your setup.
Carried forward.
Zendesk AI 
- Zendesk Guide connected
- AI rules and triggers mapped
- Ticket testing ready
Our team24 hours
Move from Zendesk AI.
Keep your team in place.
We handle your move from Zendesk AI in 24 hours. Keep your tickets, macros, and team workflow. Test My AskAI on your own support requests before you go live.
How do I migrate from Zendesk AI?
My AskAI helps you migrate from Zendesk AI while keeping your Zendesk helpdesk, ticket history, macros, and Guide content. We carry over your AI settings and rebuild the support steps you use. Test past tickets first, then compare internal notes in Zendesk Tickets before you enable direct replies. We plan Zendesk Messaging separately.
Same helpdesk
Keep your Zendesk inbox and team workflow
The inbox is already working for your team. Your tickets, macros, views, and help center stay in Zendesk. We connect My AskAI and update the triggers that decide when the AI replies.
- Keep your tickets, macros, views, and help center
- Keep your team working in the Zendesk inbox
- Use triggers to choose which tickets My AskAI handles
Your setup.
TravelJoy
24% to 76%
AI resolution before and at launch
Customer story · Zendesk
Get better results in the same Zendesk
“You’re beating Zendesk’s AI agent 76% to 24% on AI deflection. Huge”
TravelJoy moved from Zendesk Advanced AI to My AskAI. It used direct replies in Zendesk Messaging and AI drafts on email tickets. Its reported AI resolution rose from 24% to 76% at launch.
Done for you
We handle the move.
You choose when to switch.
Get your new AI ready to test in 24 hours. Take the time you need to feel confident before it replies to customers.
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Step 1: Show us your setup
We review your Guide knowledge, AI persona, procedures, handoff rules, brands, and ticket triggers. You give us access; we take care of the setup work.
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Step 2: We move it in 24 hours
We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
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Step 3: Switch when you are ready
Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.
We handle the setup, testing, and switch with you.
Keep the work you have done
Bring your AI settings
with you
From brand tone to escalation rules, we carry over the settings you have already tuned. We review your Zendesk AI setup and rebuild its support procedures in My AskAI.
| Your Zendesk AI setup | In My AskAI | We handle the move |
|---|---|---|
| Guide articles and knowledge sources | Connected knowledge | Sync your help center and reconnect other sources |
| Persona, tone, and instructions | Guidance | Carry over your response style and support rules |
| Procedures and dialogue logic | Tasks, Tools, and Custom Answers | Rebuild the support steps as conversational tasks |
| Escalation rules and brand routing | Handoffs and Zendesk triggers | Map each brand and route tickets to your team |
| AI reply review | Internal notes in Zendesk Tickets | Let agents review drafts before direct replies |
Test on your own tickets
See how your new AI
would have answered
Backtest My AskAI on historic Zendesk tickets before it sends a customer reply. Compare the new answers with the ones your team or Zendesk AI gave.
- Include different brands, common support issues, and cases that must reach a human agent.
- Check the answer, tone, and decision to hand off
- Review the source knowledge and fix gaps with our team
A controlled switch
Run alongside your current AI
Run My AskAI in internal notes mode in Zendesk Tickets while your current AI keeps answering. Your team can review the new replies without sending them to customers.
- Review My AskAI replies inside your existing helpdesk
- Let your agents check and edit a draft before they send it
- Keep direct replies off until you choose to enable them
Internal notes testing applies to Zendesk Tickets. Zendesk Messaging uses direct replies, so we test first and plan its launch separately.
How much will My AskAI save you?
Estimate your monthly bill from your ticket volume, reply count and optional features. View the full cost breakdown before you start.
Show reply and optional-feature assumptions Hide advanced options
My AskAI
$709 / mo (-87%)
Save $4,916 / mo
Estimated breakdown
- Plan:
- $199/mo (~1,000 tickets included)
- Additional usage:
- $510/mo
- Tasks, tools, images:
- $0/mo ($0.02/reply)
- Tags:
- $0/mo ($0.05/tag)
Zendesk's Advanced AI
$5,625 / mo
$1.50 per resolution
Your migration
questions,
answered.
Do we need to leave Zendesk?
No. You keep Zendesk, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.
What can you do for us in 24 hours?
Once we have the access and setup details we need, we carry over your AI settings, connect your knowledge, and get My AskAI ready for testing within 24 hours. You choose when to enable direct replies. The setup review includes any custom tasks or channel-specific steps.
Can we backtest on historic tickets?
Yes. You can use a sample of past Zendesk tickets to see how My AskAI would have answered. We help compare those replies with your previous answers, check handoffs and tone, and tune the setup. Historic tests show how it answers those questions; live results also depend on customer follow-ups and connected actions.
Can we run My AskAI alongside Zendesk AI?
Yes, in Zendesk Tickets. My AskAI can create internal notes while the current AI sends customer replies. Your team reviews the notes in Zendesk. At launch, we update the relevant triggers and AI settings so only one AI agent replies to each ticket.
Will My AskAI match or beat Zendesk AI?
That is our migration commitment. We work with you to match or beat Zendesk AI on the quality and performance of your support replies. We agree what to measure, compare the same ticket sample, and tune the setup before you switch. You can review the answers and test results yourself.
Does this cover Zendesk Tickets and Messaging?
We can help with both. Zendesk Tickets supports internal notes, so your team can compare drafts alongside the current AI. Zendesk Messaging does not have this notes mode. We test its answers before launch and plan a separate switch for that channel.
What happens when we are ready to go live?
We help you change the AI reply settings for the agreed tickets or channels. We switch off the old AI replies for that same scope, check human handoffs, and monitor the first conversations. Keep your existing setup until the move is complete, then review any AI add-ons or contract terms separately from your Zendesk subscription.
Ready to move from Zendesk AI?
Bring your current setup. We will handle the move and help you test it.
30-day free trial. No credit card required.
