What our customers say

"We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. In just the last 6 months, their AI agent has delivered outstanding results — handling 275,000 conversations 💬, resolving 195,000 🎉, achieving a 70% resolution rate 🎯, saving 49,000 hours ⏰, and providing seamless support in 20+ languages 🌍.
They've streamlined our support operations, enhanced customer experience, and proven to be a flexible, responsive partner. Highly recommend!"

"The best thing is how much time it saves me, and without creating more problems.
Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup.

I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does."

"The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy.
The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets.

Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully.

The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs."

"This AI tool for Support has not only streamlined our support process but also made the agent workday more flexible. I highly recommend it for any team looking to elevate their support game!"

"The pricing is competitive compared to the native Zendesk pricing I would have paid. The AI does a decent job when comparing answers side by side with the native Zendesk AI bot.
Once you've connected with the My AskAI team and have the things you need enabled, it's easy enough to set up.

I love that when you have lead capture turned on for the standalone widget, it lets the user type a question before requiring their email to see the full answer. This is a great way to hook users and ensure you get their contact info.

It's easy to integrate into Zendesk as long as you have Zendesks user verification set up already. This is a must have to use the AI bot with chat, otherwise it won't give you the contact info for users chatting in."

"Great AI Support app with 75%+ answer rate. Great control about the type of questions and answers given. Best support by the founders, really fast and helpful (although most of it works out of the box).
Time to market possible within a day (and then gradually improving answers), no endless project or similar. I just can recommend!"

"Game changer. So easy to setup and use. Company really cares about their customers. I'd recommend to anyone that wants to get out of the old ways and see a better faster way to do tickets."

"Very useful app that saves us lots of time. The app basically pay for itself with all the time you save !"

"After exploring many options to integrate with Zendesk, we discovered MyAskAI and decided to give it a try. It turned out to be exactly what we were looking for.
So far, the app has significantly reduced our wait times, first response times, and overall ticket backlog. The interface is easy to use and very user friendly and the team is incredibly helpful, supporting us every step of the way to achieve success!"

"An Absolute Must-Have for Any Zendesk User! Our team has been absolutely blown away by the My AskAI integration for Zendesk. To say it has revolutionized our customer support process would be an understatement.
The setup was shockingly simple and took mere minutes. We were up and running, deflecting a significant number of tickets on day one."

"MyAskAI's AI Customer Support Agent has allowed us to implement AI in several key areas of our customer support workflow: chat, new tickets, and ongoing conversations. It was relatively easy to set up, and immediately helped us get support tickets resolved faster by getting the right answers delivered for our team to see and share as needed.
It was up and running very quickly, and the team is very responsive and helpful! They went above and beyond in doing some heavy lifting during our setup that was a big help in the process. The knowledge base is useful and up-to-date, and I was able to find my way and figure things our when I needed to for the most part."

"Amazing tool, keep it up guys, My AskAi has revolutionised the way we offer support to our customers!"

"We've had a great experience with MyAskAI so far - the integration with Zendesk is really helpful to keep our support agents' work in one place.
The MyAskAI team has been really helpful in getting everything set up and customized to fit our needs."

"It helps train us to create and write FAQs that are useful, up to date, and reduce the amount of simple work that frontline support agents have to take on. It requires time and effort put into in order to work in the long run."

"Incredibly clever and works perfectly, I cannot praise myask.ai enough, a fantastic client who are breaking new ground in AI ticket resolutions.
This app means that we can track our AI responses, reason code all of our tickets and report effectively to senior leadership - it does everything it says on the tin!"

"Really intereseting and well done application to integrate Freshdesk and multi-channel knowledge."

"The setup was a breeze, and it seamlessly integrates with our existing tools. It's intuitive, user-friendly, and has been adopted by our entire team with enthusiasm.
For any support team looking to boost efficiency and have instant access to their collective knowledge, the My AskAI Chrome extension is an absolute must-have. A well-deserved 5 stars!"

"We've just started using the AI support bot and are really impressed! Communication with the My AskAI team has been quick and helpful, and the setup was straightforward.
The interaction quality with our users is excellent, and we particularly appreciate the 'knowledge gap' feature, which makes it easy to improve answers and provide users with the right information quickly."

"We've recently integrated MyAskAI into our HubSpot setup, and it's been fantastic! Much easier than we anticipated. Seamless integration meant we didn't have to change the way we already do things—it just fit right in. Chatbot has been performing great, providing accurate responses trained on hundreds of pages of our website and dozens of additional internal documents.
They take data security very seriously so we've felt comfortable and confident since we signed up. The team behind MyAskAI has been super helpful and quick to answer any questions, and they're consistently driving the product forward with awesome improvements. Highly recommend!"