AI customer service agent within your helpdesk,
only $0.10 per ticket

30 day free trial, full access, no credit card required.

22 reasons to hire My AskAI

We're 5-8× cheaper than the AI already sitting in your helpdesk.

My AskAI costs an average of $0.10 for every ticket handled. Plans start from $199 per month for 1,000 tickets and scale with usage, typically coming in 5-8× below native helpdesk AI products.
For 5,000 tickets a month at 70% AI resolution. That's $679 with My AskAI, about $3,465 with Fin (Intercom), and $5,250 with Zendesk's AI. Same job, a fraction of the invoice, and a bill your finance team can forecast.

5,000 tickets / month at 70% AI resolution

My AskAI$679

Fin (Intercom)$3,465

Zendesk AI$5,250

You don't have to switch helpdesk.

Install our approved integrations from the Zendesk, Intercom, Gorgias, Freshdesk, Freshchat or HubSpot marketplace in minutes. No replatforming or changing the way your team works. Replies, internal notes, tags, routing and human handover all stay inside your helpdesk.
And, every helpdesk integration starts in internal-notes mode. So the agent drafts a full reply on every ticket as a private note only your team sees. Customers see nothing. This means you can compare reply quality against Fin, Freddy, Breeze, Automate or Zendesk AI on your own live tickets, then flip to direct replies when you're ready.

We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.

Ella RoyCustomer Success Manager Zeffy

250+ businesses, 1.3M+ tickets resolved, 75% average resolution

Our AI agents average an industry leading 75% AI resolution, with many customers seeing over 85%. My AskAI is also getting better the more our agents are used.
Edel Optics, a large German e-commerce retailer sits at 79%; a consumer trading platform at 76% over 105k tickets a month. TravelJoy went from 24% on Zendesk's own AI to 80% with us.

These are real numbers from live accounts, not pilot results.

Resolution on live accounts

Edel Optics79%

Consumer trading platform76%

TravelJoy was 24% on Zendesk AI80%

Your bill won't rise as the AI gets better.

We charge $0.10 a ticket, whatever happens. Fin charges $0.99 per resolution; Zendesk charges $1.50. Nearly everything that lifts a resolution rate is work you do — fixing your docs, wiring up an order lookup, tuning your guidance — and outcome-based pricing charges you more for it. That's a tax on your own work.
Our price doesn't move. The better your agent gets, the cheaper every resolved ticket becomes. Plans start at $199 a month for 1,000 tickets.

90%AI resolution

At 5,000 tickets a month, over time →90%

Fin (Intercom)$4,455$0.99 per resolution

Zendesk AI$6,750$1.50 per resolution

My AskAI$679Flat, always

Live in an afternoon, and you don't even need a developer

Point it at your help centre and website, install the helpdesk app, run a few test tickets. Most teams are reviewing draft AI replies within 15 minutes and fully live within a week.
The only part that ever takes longer is connecting your own APIs, but that's usually a couple of hours of dev time, once, that pays back forever.

15 mins

Deeply trained on everything your team knows.

Connect help centres, websites, Google Drive, Notion, SharePoint, Confluence, documents and other internal sources. Your AI agent will be more knowledge than your best support agents.
All re-synced automatically, so answers stay grounded in what's true today.

Resolve every customer issue, no matter how complex.

Write a process out in plain English — refund, cancellation, address change, order lookup — and the agent runs it: asks the right questions, checks eligibility against your rules, calls your API, confirms with the customer. No flow builder, no decision tree, no dragging boxes around a canvas.
You choose, per action, whether it acts on its own or drafts it for an agent to approve. Customers can send a screenshot or a photo of a damaged product too, and the agent reads it — feeding straight into a claim, a refund, or a handover.

What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service

Benjamin MepstedChief Customer Officer Swytch Bike

It answers from your live customer data, not just your help docs.

Easily connect to your internal systems and give the agent real-time access to account, order, delivery, subscription, billing and transaction information.
“Where's my order”, “what am I paying for” and “why was I charged” stop being escalations and start being answers.

It learns from every escalation, with nobody doing anything.

Every time the agent hands over, an AI compares what it said with what your human said, works out exactly what was missing, and drafts the fix. Every few days, new verified knowledge lands in your agent.
That's why our customers' resolution rates keep climbing for months after go-live instead of flatlining at day-one quality. RecruitCRM started with us at ~40% and moved up to over 70%.

The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection.

Alan PughHead of Customer Service Traveljoy

92 product updates in the last three months.

Echo, image reading, live translation, multibrand and spam filters all shipped recently, and we ship improvements almost daily.
That's the upside of talking to the people who build it. When a customer asks for something, it usually gets built — not filed.

Works perfectly across email, live chat or social. In 95+ languages.

Our agents reply natively across email, chat and any social channels already routed through your helpdesk, including WhatsApp, Instagram and Facebook Messenger.
Customers talk differently, and expect to be talked to differently depending on the channel. Our agents adapt how they reply depending on whether it's email, chat, or something else. Oh, and it can 'see' attachments like images of damaged items or screenshots of error codes.

We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. In just the last 6 months, their AI agent has delivered outstanding results — handling 275,000 conversations 💬, resolving 195,000 🎉, achieving a 70% resolution rate 🎯, saving 49,000 hours ⏰, and providing seamless support in 20+ languages 🌍.

Howard BlickCustomer Service Team Lead Freecash

Total control over how your agent speaks and acts.

Guidance lets you define tone of voice, terminology, required follow-up questions, sensitive topics and any scenarios that need be escalated over to a human.
Use Echo, your copilot agent, to inspect any AI reply. Then instantly adjust guidance by just saying what you want to be different next time. Controlling your AI support agent couldn't be easier.

Out of date (or no) help centre? Not a problem.

We can train your agent on thousands of real support tickets from your helpdesk. They're reviewed, stripped of customer data and turned into new help articles.
So the answers your team has already written a hundred times become knowledge on day one, without anyone writing a doc. We know help centres are hard to keep up to date. We're not judging.

Handovers where customers don't have to repeat themselves after.

When the agent escalates, it writes a summary of the conversation, so your agent picks it up already knowing the story. It then stays quiet until you hand it back.
Live Translation puts an translated version of the whole thread in front of your agent, who replies in their language while the customer receives theirs. Nobody's pasting into Google Translate.

My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.

Natalie OnionsVP of Customer Service Customer.io

Copilot for every agent, on every plan, with no seat fees.

The AI Copilot Chrome extension sits inside your helpdesk and drafts replies, finds answers and pulls up context for any agent who wants it.
Unlimited team members, included on every plan, at no extra cost.

Trust and safety at the core. SOC 2 Type II and GDPR covered.

Independently audited SOC 2 Type II — you can see it in our trust centre — plus full GDPR compliance and documentation, and DPAs on request.
All customer data is isolated and encrypted with AES-256, and never, ever used to train AI models.

SOC 2Type II · independently audited

GDPRFull compliance · DPAs on request

AES‑256Isolated and encrypted

NeverUsed to train AI models

Get confident before going live with a full testing suite

Upload a set of questions to test your AI agent or automatically generate from real historic support tickets.
You can then see exactly how your AI agent would have replied to these questions. These can be scored to share results with your team. And when you make any optimizations to your agent, you can re-run the test questions to see how replies changed.

You get Echo, an AI copilot for managing and improving your AI agent

Echo lives in your dashboard. It understands your account and agent configuration in depth, and can see and do everything you can. It lets you investigate conversations, edit knowledge, improve guidance, and create or update tasks.
It's the most used feature in our platform and our customers have become a little obsessed with it. Think of it like a ChatGPT/Claude for your account.

See what customers really ask — and what to fix next.

Insights groups every conversation into meaningful topics, tracks resolution and AI CSAT by topic, and shows where human intervention or better documentation would have the biggest impact.
Setup topic spike alerts through email or Slack, and export AI activity to crunch more metrics offline. Every conversation is scored by an independent AI CSAT agent, giving you 100% coverage on support tickets.

You can fully investigate any AI response.

All conversations and AI replies are logged for 30 days. So you can trace specific support tickets and see exactly why the AI agent said what it said, or did what it did.
This is particularly useful when you're rolling out AI support to investigate replies you want to improve.

It can automatically tag every ticket for instant triage or escalation.

With AI tagging, every ticket gets tagged on arrival using the taxonomy your team already has in Zendesk, Intercom, Freshdesk or Freshchat. Then you set the rule per tag: reply to the customer directly, draft an internal note for a human to send, or say nothing at all. So billing questions can go straight out, cancellations can be drafted for a person to check, and legal complaints can be left well alone — without touching a routing rule.
Spam filters handle the rest. Block by email domain, specific address or subject-line keyword, and your agent never sees those messages, let alone answers them.

Test every bit of it free for 30 days.

Every feature unlocked, unlimited tickets, no credit card. Connect your helpdesk, train it on your content, run it in internal notes alongside whatever you're paying for now.
Judge us on your numbers, not ours.

30 day free trial

Vision

AI-first support shouldn't require ripping out your stack — or paying $0.99 per ticket.

Our vision for AI support is simple: add an extremely capable AI agent within the helpdesk you already run, price it very affordably, and let teams reach 80%+ AI resolution without a migration or an enterprise implementation project.

30 day free trial, full access, no credit card required. SOC 2 & GDPR compliant.

Frequently Asked Questions

Why My AskAI?

Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!

What are your most popular live chat apps?

Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — Our AI agent for Gorgias can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.

How secure are My AskAI's AI agents?

All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.

How does the intelligent AI escalation work?

Around 75% of customer support conversations can be resolved by one of our AI agents. But when a question can't confidently be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. Intercom or Zendesk.

How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat?

You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for Intercom, Zendesk Messaging or Freshchat (also available for Gorgias and HubSpot).

What is an AI customer support agent?

An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.

What is My AskAI?

My AskAI is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.

What content types can I add to train my AI agent?

My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.

How much does My AskAI cost?

You can create your first AI agent with our 30 day free trial (no credit card required), where you can access all our features. After your trial, you can upgrade to the Pro plan, starting from just $199 per month for 1,000 tickets / conversations. See all our paid plans. If you go beyond the included 1,000, you'll only pay for what you use at $0.10 per ticket or conversation.

How do I create an AI agent using My AskAI?

Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.