Move from Fin AI.
Keep your Intercom.
We move your Fin setup to My AskAI in 24 hours. Keep your Intercom inbox, carry over your settings, and check the answers before you switch.
How do I migrate from Fin AI?
My AskAI helps you migrate from Intercom Fin AI while keeping your Intercom inbox, Messenger, conversation history, and team. We carry over your AI settings, connect your knowledge, and set up testing. You can compare replies on past tickets and run My AskAI in internal notes alongside Fin before you enable direct replies.
Same helpdesk
Keep the Intercom setup your team knows
Your team stays in Intercom. Your conversations, macros, and help center stay where they are. We connect My AskAI to the same workspace and update the AI routing for you.
Keep your inbox, Messenger, and conversation history
Use the same help center and team inboxes
Change the AI routing when you are ready to switch
See My AskAI in Intercom ↗
YOUR INTERCOM MIGRATION
Your setup.
Carried forward.
Fin AI
→
Intercom knowledge connected
Fin settings carried over
Historic ticket test ready
Our team
24 hours
RecruitCRM
68%
AI resolution with My AskAI
Customer story · Intercom
Better results in the same Intercom
RecruitCRM chose My AskAI after evaluating Fin. The team connected its existing Intercom help center and kept working in the same inbox. Weekly reply reviews helped increase AI resolution from 35% at launch to 68%.
Read case study ↗
Done for you
We handle the move.
You choose when to switch.
Get your new AI ready to test in 24 hours. Take the time you need to feel confident before it replies to customers.
1
Show us your setup
We review your Intercom help center, Fin guidance, snippets, procedures, and handoff rules. You give us access; we take care of the setup work.
2
We move it in 24 hours
We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3
Switch when you are ready
Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.
We handle the setup, testing, and switch with you.
Keep the work you have done
Bring your AI settings
with you
You have already put time into Fin’s guidance, snippets, and procedures. We carry that work over to My AskAI, so you can start with your own rules and answers.
Your Fin AI setup
In My AskAI
We handle the move
Help center and knowledge sources
Connected knowledge
Reconnect your Intercom articles, websites, and files
Guidance and tone
Guidance
Carry over your response style and support rules
Snippets and custom answers
Custom Answers and knowledge
Copy the answers and policy wording you rely on
Procedures and data connectors
Tasks, Tools, and User Data
Rebuild the support steps and reconnect your APIs
Handoff rules and team routing
Escalation and Intercom routing
Send the right conversations to the right team
Test on your own tickets
See how your new AI
would have answered
Backtest My AskAI on historic Intercom tickets before it sends a customer reply. Compare the new answers with the ones your team or Fin AI gave.
Include policy questions, account queries, and the conversations Fin had to hand off.
Check the answer, tone, and decision to hand off
Review the source knowledge and fix gaps with our team
Explore Testing & QA ↗
A controlled switch
Run alongside your current AI
Keep Fin answering customers while My AskAI drafts internal notes in Intercom. Your agents can compare both answers in the workflow they already use. Customers do not see the My AskAI draft.
Review My AskAI replies inside your existing helpdesk
Let your agents check and edit a draft before they send it
Keep direct replies off until you choose to enable them
We help set up the parallel test. At launch, we switch the AI routing so only one agent sends direct replies to each conversation.
See internal notes and Copilot ↗
Your migration
questions,
answered.
answered.
No. You keep Intercom, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.
