We build affordable, high quality AI customer service for SaaS, eCommerce and marketplace teams. We help you answer customer tickets without migrating your helpdesk.
30-day free trial. No credit card required.
What we do
We help your team answer customer tickets and automate support workflows, 24/7. Your customers get faster help, and your team gets time back for the work that needs them.
01 / AI customer service
We connect your help articles, documents, historic tickets, and business information so your AI can answer customer tickets. It works around the clock and integrates with your Zendesk, Intercom, Freshdesk, Gorgias or HubSpot.
02 / Tasks & Tools
With Tasks & Tools, we turn your procedures into workflows the AI can follow. Tools connect to your APIs to look up orders, process refunds, cancel subscriptions, and update accounts within your rules. Your agents spend less time on repetitive tickets.
03 / Self-Learning
With Self-Learning, we compare AI replies with your agents’ replies on handed-over tickets. We automatically draft knowledge articles to fill the gaps, so your AI can answer more tickets.
What makes us different
You need useful AI today and a business that can keep improving it. This is how we build both.
We are profitable and growing. We do not need any external funding to keep operating. We can keep investing in the platform and are accountable to our customers. We put our time and money into product improvements and your results.
We can afford to hire, but we measure business quality by results, not team size. We use AI and technology to automate large parts of our business. This keeps costs down and gives us more time to understand your needs and build what matters to you.
We have more than 99.99% uptime. Your customers can get answers when they need them, and your team can depend on the service. Our public status page lets you check system health and incident history.
We work with businesses receiving more than 200,000 customer service tickets per month. Our customers include businesses with annual revenue in the hundreds of millions. You can grow your use of AI with a team that understands the needs of larger operations.
On plans with human support, you work directly with us, the people who build the product. Customers consistently rate our support as one of our strongest areas. We can investigate your setup and act on feedback without passing you through layers of account managers.
Who uses us
More than 200 businesses rely on us around the world. We work with customer service leaders who want to handle growing ticket volumes, protect service quality, and control AI costs.
We answer product, account, and billing tickets, so your agents can focus on complex issues.
Trusted by RecruitCRM (opens in a new tab) and TravelJoy (opens in a new tab).
AI support for SaaSWe answer product, order tracking, and returns tickets using your knowledge and live order data.
Trusted by YouGarden (opens in a new tab), Edel Optics (opens in a new tab), and Swytch (opens in a new tab).
AI support for eCommerceWe answer buyer, seller, account, payment, and reward tickets in multiple languages. We hand over sensitive tickets to your agents.
“What impressed us most was the flexibility and dedication of the My AskAI team.”
Swytch team · Customer case study
Read Swytch’s case study (opens in a new tab)The team behind it
We launched in early 2023 as a tool for building custom AI assistants. We focused on customer service after seeing how much time AI could save in our own business.
We are still led by the same two founders. We build the product, speak with customers, and work on the problems you bring to us.
Co-founder · Technology
Alex spent seven years at Accenture Digital as a Programme Manager and founded the travel startup Pluto. He brings experience in technology, product development, and AI.
Co-founder · Product
Mike spent nine years in Financial Services at EY before building products for startups and growing businesses. His experience covers product development, AI, operations, and regulation.
Our research
We publish research to help customer service teams assess AI performance and set clear expectations.
Read our AI resolution rate benchmarks and research (opens in a new tab)How we work with you
We help you test an AI agent on your own customer tickets before it sends Direct Replies.
Start a 30-day free trial. Connect your help articles, documents, historic tickets, and business information so your AI can learn from work your team has already done.
Use Internal Notes mode to draft AI replies on your tickets without sending them to customers. Your agents can compare the replies with your current AI before you switch.
When you are ready, turn on Direct Replies in your existing helpdesk. Keep your workflows, and let your AI hand over tickets that need a human agent.
Key facts
The people, product, and business behind your AI customer service agent.
| Company name | My AskAI |
|---|---|
| Type | Bootstrapped software business |
| Founded | 2023 |
| Core offering | AI customer service platform |
| Operating history | Since 2023 |
| Founders | Alex Rainey and Mike Heap |
| Business | Bootstrapped, profitable, and growing |
| Customers | More than 200 businesses worldwide |
| Tickets handled each month | 200,000 |
| Uptime | More than 99.99%. View our status page |
| Security | SOC 2 Type II certified. HIPAA support on Enterprise. View our Trust Center. |
| Main features | AI customer service agents, Tasks & Tools, Self-Learning, Copilot & Draft Replies, and Insights |
| Helpdesks | Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot |
| Customers include | YouGarden, TravelJoy, Swytch, Edel Optics, and RecruitCRM |
| Pricing | Plans from $199 per month. Usage charges depend on the plan. |
| Contract terms | Monthly and annual subscriptions. View pricing. |
| Contact | AI support, live chat, email, calls, or Slack, depending on the plan |
| Customer team | Mike and Alex lead demos, onboarding calls, and human support |
| AI alternatives | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Gorgias AI Agent, and HubSpot Breeze AI |
| Website | myaskai.com |
| Social | LinkedIn · X |
No. We connect to Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot. Your team can continue to work in its existing helpdesk.
No. We are bootstrapped, profitable, and growing. We do not need any external funding to keep operating or to keep investing in the platform.
Yes. We already work with businesses receiving more than 200,000 customer service tickets per month. Discuss your setup with us.
Support depends on your plan. Pro has AI support through Echo. Scale adds priority live chat and a monthly video call. Enterprise adds priority chat or email, a private Slack channel, and a dedicated success manager. Compare support options.
Get set up in minutes, keep your existing helpdesk, no developers required.
