B2B
Close deals, not tickets, leave them to our AI B2B customer service agent
Explore the industries our AI agents are resolving support tickets in
We work with and specialize in a number of industries. Choose yours to see how we're helping companies like yours.
B2C
Scale users, not support queues with our AI B2C customer service agent
Crypto
HODL tokens, not tickets, with our AI crypto customer service agent
eCommerce
Never answer another WISMO ticket with our AI eCommerce customer service agent
Marketplace
More time on users, less time on tickets with our AI marketplace customer service agent
Rewards & Gaming
Loyalty up, tickets down, with our AI rewards & gaming customer service agent
SaaS
Scale users, not support queues with our AI SaaS customer service agent
Travel & Hospitality
Say "Adios!" to your support tickets with our AI travel & hospitality customer service agent
Case studies
In-depth industry case studies about AI support agents
Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.
- B2C | Replaced HubSpot Breeze AI
“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”
“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Zeffy's case study (opens in a new tab)
Ella Roy
Customer Success Manager, Zeffy - Travel SaaS | Replaced Zendesk AI
“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”
“Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service.”
Traveljoy's case study (opens in a new tab)
Alan Pugh
Head of Customer Service, Traveljoy - Crypto | Replaced Intercom Fin AI
“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”
“With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably.”
Kriptomat's case study (opens in a new tab)
Martina Mitic
Head of Customer Success, Kriptomat - B2B SaaS | Replaced Zendesk AI
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
“My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
Customer.io's case study (opens in a new tab)
Natalie Onions
VP of Customer Service, Customer.io ($50M+ ARR) - eCommerce | Replaced Zendesk AI
“The difference was immediate. Customers get instant answers and our team can focus on other tasks.”
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Swytch Bike's case study (opens in a new tab)
Benjamin Mepsted
Chief Customer Officer, Swytch Bike - B2C | Replaced Intercom Fin
“My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.”
“My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable.”
FreeCash's case study (opens in a new tab)
Howard Blick
Customer Service Team Lead, Freecash - B2B SaaS | Replaced Zendesk AI
“Last year I was given the challenge, how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Zinc's case study (opens in a new tab)
Conrad Jones
CX and Customer Service Leader, Zinc - eCommerce | Replaced Zendesk AI
“Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work.”
“By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions.”
Edel Optics's case study (opens in a new tab)
Andreas Korsus
Managing Director, Edel Optics
Hear what our other leading businesses have to say
We're rated 4.9/5 (19 reviews) across G2 and all the major helpdesk App Stores.
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Rated 5 out of 5
We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. In just the last 6 months, their AI agent has delivered outstanding results — handling 275,000 conversations 💬, resolving 195,000 🎉, achieving a 70% resolution rate 🎯, saving 49,000 hours ⏰, and providing seamless support in 20+ languages 🌍.
They've streamlined our support operations, enhanced customer experience, and proven to be a flexible, responsive partner. Highly recommend!
Howard B -
Rated 5 out of 5
The best thing is how much time it saves me, and without creating more problems.
Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup.
I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does.
Dan G -
Rated 5 out of 5
The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy.
The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets.
Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully.
The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs.
Alan Pugh -
Rated 5 out of 5
This AI tool for Support has not only streamlined our support process but also made the agent workday more flexible. I highly recommend it for any team looking to elevate their support game!
Dominyka -
Rated 5 out of 5
The pricing is competitive compared to the native Zendesk pricing I would have paid. The AI does a decent job when comparing answers side by side with the native Zendesk AI bot.
Once you've connected with the My AskAI team and have the things you need enabled, it's easy enough to set up.
I love that when you have lead capture turned on for the standalone widget, it lets the user type a question before requiring their email to see the full answer. This is a great way to hook users and ensure you get their contact info.
It's easy to integrate into Zendesk as long as you have Zendesks user verification set up already. This is a must have to use the AI bot with chat, otherwise it won't give you the contact info for users chatting in.
Alec H -
Rated 5 out of 5
Great AI Support app with 75%+ answer rate. Great control about the type of questions and answers given. Best support by the founders, really fast and helpful (although most of it works out of the box).
Time to market possible within a day (and then gradually improving answers), no endless project or similar. I just can recommend!
Anonymous -
Rated 5 out of 5
Game changer. So easy to setup and use. Company really cares about their customers. I'd recommend to anyone that wants to get out of the old ways and see a better faster way to do tickets.
Zack Mertz -
Rated 5 out of 5
Very useful app that saves us lots of time. The app basically pay for itself with all the time you save !
Mathieu Crete -
Rated 5 out of 5
After exploring many options to integrate with Zendesk, we discovered MyAskAI and decided to give it a try. It turned out to be exactly what we were looking for.
So far, the app has significantly reduced our wait times, first response times, and overall ticket backlog. The interface is easy to use and very user friendly and the team is incredibly helpful, supporting us every step of the way to achieve success!
Graziano -
Rated 5 out of 5
An Absolute Must-Have for Any Zendesk User! Our team has been absolutely blown away by the My AskAI integration for Zendesk. To say it has revolutionized our customer support process would be an understatement.
The setup was shockingly simple and took mere minutes. We were up and running, deflecting a significant number of tickets on day one.
Anonymous -
Rated 5 out of 5
MyAskAI's AI Customer Support Agent has allowed us to implement AI in several key areas of our customer support workflow: chat, new tickets, and ongoing conversations. It was relatively easy to set up, and immediately helped us get support tickets resolved faster by getting the right answers delivered for our team to see and share as needed.
It was up and running very quickly, and the team is very responsive and helpful! They went above and beyond in doing some heavy lifting during our setup that was a big help in the process. The knowledge base is useful and up-to-date, and I was able to find my way and figure things our when I needed to for the most part.
T Spraul -
Rated 5 out of 5
Amazing tool, keep it up guys, My AskAi has revolutionised the way we offer support to our customers!
Martina Mitic -
Rated 5 out of 5
We've had a great experience with MyAskAI so far - the integration with Zendesk is really helpful to keep our support agents' work in one place.
The MyAskAI team has been really helpful in getting everything set up and customized to fit our needs.
Anonymous -
Rated 5 out of 5
It helps train us to create and write FAQs that are useful, up to date, and reduce the amount of simple work that frontline support agents have to take on. It requires time and effort put into in order to work in the long run.
B Slater -
Rated 5 out of 5
Incredibly clever and works perfectly, I cannot praise myask.ai enough, a fantastic client who are breaking new ground in AI ticket resolutions.
This app means that we can track our AI responses, reason code all of our tickets and report effectively to senior leadership - it does everything it says on the tin!
Ben Mepsted -
Rated 5 out of 5
Really intereseting and well done application to integrate Freshdesk and multi-channel knowledge.
Simone Fontana -
Rated 5 out of 5
The setup was a breeze, and it seamlessly integrates with our existing tools. It's intuitive, user-friendly, and has been adopted by our entire team with enthusiasm.
For any support team looking to boost efficiency and have instant access to their collective knowledge, the My AskAI Chrome extension is an absolute must-have. A well-deserved 5 stars!
Kareem Janoudi -
Rated 5 out of 5
We've just started using the AI support bot and are really impressed! Communication with the My AskAI team has been quick and helpful, and the setup was straightforward.
The interaction quality with our users is excellent, and we particularly appreciate the 'knowledge gap' feature, which makes it easy to improve answers and provide users with the right information quickly.
Gabriel -
Rated 5 out of 5
We've recently integrated MyAskAI into our HubSpot setup, and it's been fantastic! Much easier than we anticipated. Seamless integration meant we didn't have to change the way we already do things—it just fit right in. Chatbot has been performing great, providing accurate responses trained on hundreds of pages of our website and dozens of additional internal documents.
They take data security very seriously so we've felt comfortable and confident since we signed up. The team behind MyAskAI has been super helpful and quick to answer any questions, and they're consistently driving the product forward with awesome improvements. Highly recommend!
C Crowell
Frequently Asked Questions
Can I keep Zendesk or Intercom?
Yes. My AskAI connects to your existing Zendesk or Intercom helpdesk, so your team can keep its inbox and workflows. Start with draft Note replies where supported, review the results, then enable direct replies. Zendesk Messaging does not support Note replies. View the setup guides.
What will my bill be at 30,000 or 50,000 tickets each month?
Your bill depends on your plan, chat and email mix, AI replies per ticket, and paid options. Use the pricing calculator to compare 30,000 or 50,000 monthly tickets and view the breakdown. For Enterprise volume pricing, review your requirements with our team. A ticket count alone is not a full quote.
How can I compare answers with our current AI agent?
Run the same support questions through both agents. Compare answer correctness, source links and human handover against your support policies. My AskAI batch testing lets you add your own question set. Use Note replies for real-ticket checks where supported before enabling direct replies. See the testing guide.
What must our technical team connect?
Connect your helpdesk and approved knowledge sources first. For account-specific answers, your technical team may need to create or update an API endpoint for customer data. Tasks and Tools also need the relevant system connections and access rules. Review the User Data API and agree which actions the agent can perform before rollout.
Which topics can stay with human agents?
You can keep sensitive topics, complaints and exceptions with your human team. Use guidance, helpdesk routing, and AI Tagging where supported to control which topics receive direct replies, Note replies or no AI reply. Test each rule before rollout. AI Tagging is a paid option and is not available for Zendesk Messaging or HubSpot. See the reply-control guide.
Which security documents can we review?
Use our Trust Center to review or request security documents, including our SOC 2 Type II report. Our GDPR guide links to the Data Processing Agreement and explains how paid users can request a signed copy. HIPAA support and a Business Associate Agreement are available on Enterprise. Some documents require an access request.
Why My AskAI?
Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!
What are your most popular live chat apps?
Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — Our AI agent for Gorgias can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.
How secure are My AskAI's AI agents?
All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more about security.
How does the intelligent AI escalation work?
Around 75% of customer support conversations can be resolved by one of our AI agents. But when a question can't confidently be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. Intercom or Zendesk.
How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat?
You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for Intercom, Zendesk Messaging or Freshchat (also available for Gorgias and HubSpot).
What is an AI customer support agent?
An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.
What is My AskAI?
My AskAI is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.
What content types can I add to train my AI agent?
My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.
How much does My AskAI cost?
Pro includes usage equivalent to about 1,000 chat tickets with two AI replies each. Additional usage is billed at $0.12 per equivalent chat ticket on Pro or $0.10 on Scale. Email tickets use more credits because the first reply uses twice the credits of a chat reply. Your bill also depends on reply count and selected options. View the full pricing breakdown.
How do I create an AI agent using My AskAI?
Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.
The most affordable AI agent, that automates over 75% of your support tickets
Get set up in minutes, keep your existing helpdesk, no developers required.
30-day free trial. No credit card required.
