The AI resolution rate benchmark report

Everyone asks what a good AI resolution rate is and gets a hand-waved number. We pulled real data from 195 deployments across 55+ vendors so you can benchmark honestly.
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Findem company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Maison d'Herbes company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Findem company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Maison d'Herbes company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Findem company logo — Customer of My AskAI's AI customer support agents

What's in the benchmark report...

We pulled every named AI resolution stat across the customer-support industry, normalised them into one comparable number, and added our own deployment data on top. Inside the benchmark report you'll find:
The real median AI resolution rate across 195 real deployments
The full spread — from 15% at the bottom to 98.3% at the top
Why the headline 70% hides almost everything that matters
The 3 levers that actually move your rate (setup + industry + metric definition)
Why company size is close to noise rather than the driver everyone assumes
Benchmarks by industry from education down to telecom
Benchmarks by company revenue band & employee count
Published resolution-rate ranges & medians across 17+ named vendors
How to read & normalise your own number in under an afternoon
Why you should always pair resolution rate with CSAT & reopen rate
The pricing consequences of a rising resolution rate
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Other content you might find useful: Getting started guide (for AI + customer support), Customer support timeline for SaaS companies, and understanding My AskAI's pricing.

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