The AI resolution rate benchmark report

Everyone asks what a good AI resolution rate is and gets a hand-waved number. We pulled real data from 195 deployments across 55+ vendors so you can benchmark honestly.

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What's in the benchmark report...

We pulled every named AI resolution stat across the customer-support industry, normalised them into one comparable number, and added our own deployment data on top. Inside the benchmark report you'll find:

The real median AI resolution rate across 195 real deployments

The full spread — from 15% at the bottom to 98.3% at the top

Why the headline 70% hides almost everything that matters

The 3 levers that actually move your rate (setup + industry + metric definition)

Why company size is close to noise rather than the driver everyone assumes

Median rates by metric type — resolution + deflection + automation + containment

Benchmarks by industry from education down to telecom

Benchmarks by company revenue band & employee count

Published resolution-rate ranges & medians across 17+ named vendors

How to read & normalise your own number in under an afternoon

Why you should always pair resolution rate with CSAT & reopen rate

The pricing consequences of a rising resolution rate