Compare your current AI bill with My AskAI.
Set a target for your own tickets. Actual results depend on your knowledge and workflows.
Estimates use the vendor rates shown here. Check your contracted rates.
With Zendesk's Advanced AI, estimated annual AI software spend is:
$66,000 per year
Separate estimates:
This estimates the value of staff time released. It is not a forecast of lower payroll costs.
Estimated change in AI software spend with My AskAI:
$57,492 per year
Separate estimates:
This estimates the value of staff time released. It is not a forecast of lower payroll costs.
Staff capacity and software spend are separate. Copilot costs use the full agent count, with no staff reduction assumed. Check your contracted vendor rates.
View the full cost breakdown and change the assumptions
Minutes to setup, 30 day free trial, no CC required.
Zendesk uses an outcome-based pricing model called Automated Resolution pricing, where Zendesk decides whether a ticket counts as resolved and therefore billable. Costs depend on the AI’s internal evaluation of whether the conversation was “satisfactorily resolved,” which can lead to unpredictable monthly bills.
Zendesk counts a resolution when the AI determines the issue was handled without human intervention. On Essentials plans, this can include positive feedback, completing an answer flow, or simply sharing a help-center article. On Advanced plans, Zendesk charges whenever its AI believes the user’s request was resolved, even if the user didn’t explicitly confirm it.
Because Zendesk bases billing on its own AI evaluation, not the user’s actual satisfaction. If a user gets an irrelevant or incomplete answer, leaves the conversation, and Zendesk still marks it as “resolved,” you are charged regardless of whether the customer was satisfied.
Zendesk charges $1.50 per Automated Resolution when purchased upfront (Committed Usage) and $2.00 per resolution on Pay-as-you-go. You get only 5–15 included resolutions per agent per month depending on your Zendesk plan, meaning most teams quickly begin paying the higher-volume fees.
My AskAI bills your plan and AI usage. Reply count, chat and email mix, and paid options affect the estimate. The default estimate uses Pro, 90% chat, 10% email and two replies per ticket.
Compare your contracted Zendesk AI rate and billable resolutions with My AskAI plan and usage costs. Use the full pricing breakdown to change usage assumptions.
You can use My AskAI’s AI Agent Pricing Comparison calculator to model your ticket volume, resolution rate, and agent count. It provides a clear side-by-side cost comparison so you can see exactly how much you’d save switching from Zendesk’s outcome-based pricing to My AskAI’s low per-ticket model.
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Zendesk may already have some "AI powered" features, but they're overpriced and underwhelming.
Case studies
Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.
“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager, Zeffy
“Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service.”
Alan Pugh
Head of Customer Service, Traveljoy
“With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably.”
Martina Mitic
Head of Customer Success, Kriptomat
“My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
Natalie Onions
VP of Customer Service, Customer.io ($50M+ ARR)
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer, Swytch Bike
“My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable.”
Howard Blick
Customer Service Team Lead, Freecash
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Customer Service Leader, Zinc
“By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions.”
Andreas Korsus
Managing Director, Edel Optics
Yes. My AskAI connects to your existing Zendesk or Intercom helpdesk, so your team can keep its inbox and workflows. Start with draft Note replies where supported, review the results, then enable direct replies. Zendesk Messaging does not support Note replies. View the setup guides.
Your bill depends on your plan, chat and email mix, AI replies per ticket, and paid options. Use the pricing calculator to compare 30,000 or 50,000 monthly tickets and view the breakdown. For Enterprise volume pricing, review your requirements with our team. A ticket count alone is not a full quote.
Run the same support questions through both agents. Compare answer correctness, source links and human handover against your support policies. My AskAI batch testing lets you add your own question set. Use Note replies for real-ticket checks where supported before enabling direct replies. See the testing guide.
Connect your helpdesk and approved knowledge sources first. For account-specific answers, your technical team may need to create or update an API endpoint for customer data. Tasks and Tools also need the relevant system connections and access rules. Review the User Data API and agree which actions the agent can perform before rollout.
You can keep sensitive topics, complaints and exceptions with your human team. Use guidance, helpdesk routing, and AI Tagging where supported to control which topics receive direct replies, Note replies or no AI reply. Test each rule before rollout. AI Tagging is a paid option and is not available for Zendesk Messaging or HubSpot. See the reply-control guide.
Use our Trust Center to review or request security documents, including our SOC 2 Type II report. Our GDPR guide links to the Data Processing Agreement and explains how paid users can request a signed copy. HIPAA support and a Business Associate Agreement are available on Enterprise. Some documents require an access request.
Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!
Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — Our AI agent for Gorgias can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.
All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more about security.
You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for Intercom, Zendesk Messaging or Freshchat (also available for Gorgias and HubSpot).
An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.
My AskAI is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.
My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.
Pro includes usage equivalent to about 1,000 chat tickets with two AI replies each. Additional usage is billed at $0.12 per equivalent chat ticket on Pro or $0.10 on Scale. Email tickets use more credits because the first reply uses twice the credits of a chat reply. Your bill also depends on reply count and selected options. View the full pricing breakdown.
Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.
Get set up in minutes, keep your existing helpdesk, no developers required.
