ROI calculator for Zendesk's Advanced AI

Calculate how much you can save when you start to use Zendesk's Advanced AI for your customer support.

Your support setup

How many tickets do you get per month on average?

How many FTE human agents do you have?

What is the average salary of an agent per year ($)?

Your goals

What is your target AI resolution or deflection rate (%)?

(For reference, My AskAI averaged 67.8% across all our clients in the last 30 days)

Zendesk's Advanced AI & pricing data last updated: June 2026

AI support agent savings

With Zendesk's Advanced AI, you would save:

$22,400 per year

Based on:

FTE savings $87,500/yr (from $125,000/yr)
AI copilot costs $2,100/yr
AI replies cost $65,100/yr ($1.50 per resolution)

But with My AskAI, you could save:

$81,500 per year

(264% more)

Based on:

FTE savings $87,500/yr (from $125,000/yr)
AI copilot costs $0/yr
AI replies cost $6,000/yr (~$0.10 per ticket)

You’ll only need 5% AI resolution to breakeven with My AskAI!

Minutes to setup, 30 day free trial, no CC required.

Zendesk's Advanced AI pricing FAQs

What is Zendesk’s Automated Resolution (outcome-based) pricing model?
Zendesk uses an outcome-based pricing model called Automated Resolution pricing, where Zendesk decides whether a ticket counts as resolved and therefore billable. Costs depend on the AI’s internal evaluation of whether the conversation was “satisfactorily resolved,” which can lead to unpredictable monthly bills.

When does Zendesk count an Automated Resolution?
Zendesk counts a resolution when the AI determines the issue was handled without human intervention. On Essentials plans, this can include positive feedback, completing an answer flow, or simply sharing a help-center article. On Advanced plans, Zendesk charges whenever its AI believes the user’s request was resolved, even if the user didn’t explicitly confirm it.

Why do some businesses get charged even when Zendesk AI gives an unhelpful response?
Because Zendesk bases billing on its own AI evaluation, not the user’s actual satisfaction. If a user gets an irrelevant or incomplete answer, leaves the conversation, and Zendesk still marks it as “resolved,” you are charged regardless of whether the customer was satisfied.

How much does a Zendesk Automated Resolution cost?
Zendesk charges $1.50 per Automated Resolution when purchased upfront (Committed Usage) and $2.00 per resolution on Pay-as-you-go. You get only 5–15 included resolutions per agent per month depending on your Zendesk plan, meaning most teams quickly begin paying the higher-volume fees.

Interested in comparing Zendesk's Advanced AI with My AskAI?

Zendesk may already have some "AI powered" features, but they're overpriced and underwhelming.

Zendesk's Advanced AI features

✅ AI agent functionality available

💰 >$1.5 per support resolution

🫤 Only suggested articles from Zendesk allowed

❌ No insights generated from conversations

✅ AI agent workspace tools available

✅ Automatic tagging solution

✅ Access to live customer data (upgrade)

❌ Can't automate complex tasks

+

Zendesk + My AskAI

✅ 75%+ of support requests resolved by AI

✅ $0.10 per conversation/ticket

✅ Add unlimited content (Web, Shopify, Google Drive, etc.)

✅ Generates insights from support conversations

✅ AI agent workspace tools available

✅ AI-powered automatic ticket tagging

✅ Access live customer data e.g. subscriptions

✅ Tasks to automate complex processes

Zendesk AI alternatives

Learn about the ROI other companies are seeing with AI customer service

Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

Ella Roy Customer Success Manager at Zeffy

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

Alan Pugh Head of Customer Success at Travel Joy

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

Natalie Onions VP of Customer Experience at Customer.io

“The difference was immediate. Customers get instant answers and our team can focus on other tasks."

eCommerce | Replaced Zendesk AI

“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”

Benjamin Mepsted Chief Customer Officer, Swytch Bike

Swytch Bike's case study

“My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.”

B2C | Replaced Intercom Fin

"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."

Howard Blick Customer Service Team Lead, Freecash

FreeCash's case study

Howard Blick, Customer Service Team Lead at Freecash

“Last year I was given the challenge, how can we provide the same or better service, without hiring anyone?”

B2B SaaS | Replaced Zendesk AI

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Customer Service Leader, Zinc

Zinc's case study

Conrad Jones CX and Service Leader at Zinc

"Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work."

eCommerce | Replaced Zendesk AI

"By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions while routine queries are handled seamlessly”

Andreas Korsus Managing Director, Edel Optics

Edel Optics's case study

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study