Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Companies are constantly fighting to win customers’ loyalty. To ace the game, delivering customer support is a must, as83% of customersare more loyal to businesses that provide reliable customer support.
In this modern age, customer support software such as Zendesk is essential to streamline help desk processes, reduce waiting times, and resolve more support tickets. However, some Zendesk AI alternatives are worth considering for effective and affordable support services.
Stick around to discover potential AI-powered customer support platforms that can replace Zendesk.
Why Look for Zendesk AI Alternatives?
Zendesk is a reputable provider of customer support SaaS products, serving over 160,000 global clients. Among its innovative features, Zendesk AI stands out as an intelligent and scalable automated agent ready to resolve customer interactions. It harnesses generative AI to support personalized conversations and tailored suggestions.
Zendesk is a highly-rated brand, but many are still seeking other options for these reasons:
Cost:Zendesk’s monthly subscription starts at $55. This may be quite high for some startups and small businesses. Meanwhile, affordable AI chatbots cost only around$20.
Complexity:Zendesk’s no-code bot builder is helpful, but it’s still time-consuming to use. Mastering Zendesk’s features has a steep learning curve, and it might take time to navigate its AI capabilities.
Support:Their customer support is often unresponsive, so you must rely on their self-service resources if you need assistance.
Top Zendesk AI Alternatives for Customer Support
There are many software providers on the web offering tools similar to Zendesk AI. To help you find the perfect fit for your business, we have listed the ones we deem the best based on our trial comparison.
1. My AskAI: AI-Powered Frontline Support Agent for Customer Support
My AskAI lets you develop AI support agents as a frontline defence for customer support. Add it to your website (as a live chat widget), and it will deflect over 75% of customer queries overnight without human assistance.
Zero coding skills? No problem. Train your AI agent by adding all pages from your website and subdomains. You can also import your internal help documents and knowledge bases from Google Drive or Notion. Once trained, My AskAI can address customer questions in 5 seconds.
More impressively, you won’t need to change your support tool to use My AskAI. You can integrate it with major CRM platforms like Intercom, Zendesk, and HubSpot.
2. Freshworks (formerly Freshworks): Team CRM Tool With AI Functionalities
Freshworks provides omnichannel support, automated tools, and centralized inboxes to foster team collaboration. It is a one-stop, cloud-based solution with various AI functionalities that will help your agents cooperate in solving volumes of support tickets.
Some of Freshworks’s AI support tools include an AI chatbot (Freddy AI) that automatically responds to simple customer questions. There’s also anAI internal assistantthat can assist in drafting email responses or suggest replies for agents to use.
You can also track your team’s performance with Freshworks’s AI-powered insights and analytics reports.
3. HubSpot AI Chatbot: AI-Powered Responses for Live Chat Widgets
HubSpot is a CRM platform offering an exceptional GPT-powered AI chatbot for customer support, lead generation, appointment scheduling, and ticket routing. Upon training, you can assign the chatbot to your website’s live chat widget to provide accurate and prompt responses to customers.
As with My AskAI, HubSpot’s AI chatbot requires no coding skill to develop. The platform only needs your website URLs and internal content to train a chatbot. You can also customize its welcome messages and agent routing behavior.
Another impressive feature is the option to configure the chatbot’s “trigger mechanism,” which will enable it to automatically send marketing and sales emails to your customers after a chatbot conversation.
4. HelpScout: One-Stop Human-AI Hybrid Support Tool
HelpScout’s AI functionalities are programmed to assist human agents and not replace them. This platform has a centralized and shared inbox so agents can manage conversations across support channels with a real-time tracking system, ensuring that multiple agents are not working on a single ticket.
Within HelpScout’s workspace are AI tools to make your agents’ work easier. For instance, HelpScout’s generative AI can automatically write draft responses for customer queries. After agents review and edit them, they can send them right away to the customer. There’s also the AI summarize feature, which gives agents an overview of a long-thread conversation.
And if you want to enhance your support performance, HelpScout has pre-built dashboards with performance metrics and reports.
5. Tidio: Conversational AI Chatbot Providing Accurate Responses
Tidio has an AI chatbot named Lyro, which Anthropic’s Claude powers. It can engage in human-like conversations and provides high accuracy strictly based on the training data provided. Lyro can also ask questions to obtain additional inquiries from customers or respond to follow-up questions.
It’s easy to train Lyro. Provide your website URLs, and the program will crawl your pages to learn your content. If you’re a Tidio+ subscriber, you can also upload files like PDFs or DOCs as training data.
Additionally, you can create your Q&A pairs that chatbots will refer to when responding. This approach might be time-consuming, but it works well if you desire custom answers for various scenarios.
We’re all aware that chatbots aren’t perfect and might leave some questions unanswered. You can address these unanswered questions manually so Lyro can resolve them next time.
6. Zoho Desk: Intelligent AI Assistant for Support Service and Ticket Management
Zoho prides itself on being a comprehensive CRM solution for customer-facing teams. To live up to this brand, Zoho releasedZia. This contextual and conversational AI assistantcan act as a support chatbot or internal assistant for ticket management, sentiment analysis, and performance tracking.
Ticket tagging and management are Zia’s most notable features. All inbound tickets are automatically tagged using keywords for swift and easy management. If Zia is uncertain about what tag to assign, she will ask you and learn quickly to perform the tag next time.
Before agents respond to tickets, Zia is one step ahead with its auto-generated response, which your agents can consider. This response is based on the knowledge base content fed to Zia during the training process.
Conclusion
Still using Zendesk AI? Consider a cost-saving, efficient, and reliable alternative withMy AskAI, an AI-powered agent ready to resolve over 75% of customer inquiries daily.
With our simple, zero-code process, you can train an AI chatbot in less than 5 minutes. Simply import your help documents or add your web pages and online knowledge bases.
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.