Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Created time
May 8, 2024 10:25 AM
Author
Image
Publish date
May 8, 2024
Slug
best-zendesk-integrations-for-support-teams
Featured
Featured
Type
Article
Ready to Publish
Ready to Publish
Zendesk is a popular platform that provides businesses with a comprehensive set of tools for customer support. If you want to boost its capabilities, whether it’s to scale or use tools you work better with, third-party integrations would be your next step.
Here are the some of the best Zendesk integrations for support teams in 2024.
What Are Zendesk Integrations?
Zendesk already packs many features, from a robust ticketing system to AI-powered tools. But if you are looking to add more functionality to your workflow, third-party app integrations would be of help. Some of the best integration types include the following:
- AI-powered software programs, including chatbots, quality assurance software, and conversation monitors
- Customer relationship management (CRM) tools to centralize information on customer interactions and preferences
- Automation software for streamlining repetitive tasks and removing menial work
You’ll find more than 1,500 integrations to set up on Zendesk Marketplace. You can also configure useful integrations, such as My AskAI, outside the platform’s built-in collection with clever workarounds.
Zendesk Integrations With AI Capabilities
You don’t need to put forward your human agents on the front lines of your customer support system. Why not leverage artificial intelligence as a first line of defense with these Zendesk integrations?
Klaus
Klaus is a plug-and-play Zendesk integration that analyzes conversations and helps businesses improve their customer support. Here’s exactly how it helps:
- Automates tasks: It uses AI to automate your quality assurance operations and conversation analysis, letting you focus on high-priority issues.
- AI insights: Klaus picks standout conversations that may need to be reviewed by your human team.
- Coaching opportunities: It can also identify support trends over time to help you coach your agents.
SupportLogic
SupportLogic is a software platform that provides you with actionable insights by analyzing your customer support data using predictive AI. It can help you in the following ways:
- Proactive resolution: By analyzing customer data to identify predictive triggers, you can address potential problems even before they get worse.
- Case management: SupportLogic optimizes case routing to ensure that the best agents handle the issues they’re good at. This ensures prompt and quality assistance.
- Collaboration: The predictive signals detected get routed to any expert within your business, ensuring faster resolutions.
All communications still happen in your Zendesk tickets, with SupportLogic monitoring them for analysis.
My AskAI
You can already create messaging bots on Zendesk using the built-in functionalities, provided that you have the right plan. But if you’re looking to add more customization options and other advantages, My AskAI might be worth integrating with your workflow:
- More content sources: My AskAI isn’t limited to Zendesk data. You can also integrate it with other knowledge sources and internal documents for a wider range of information to draw from.
- Customization: My AskAI might be able to provide more customization options, which is important for branding and ensuring the UI’s user-friendliness.
- Price advantage: My AskAI only requires less than $0.1 per conversation.
My AskAI is not yet available on Zendesk Marketplace. However, you can easily set it up on your website by using your Zendesk knowledge base as an information source when creating an AI chatbot. More importantly, you can integrate it with your workflow with just one line of code. See how it works.
Automation Integrations for Zendesk
Make Zendesk more efficient to use with the following automation app integrations.
Thank You GPT
Thank You GPT is a Zendesk app powered by GPT-4 that automates the closing of “thank you” tickets, freeing up your support agents’ time. It’s simple, but it works:
- Smart ticket resolution: It automatically reviews reopened tickets and closes those with only “thank you” messages across various languages.
- Customizable thank you messages: You can set up personalized and friendly responses to these reopened tickets.
- Review requests: Thank You GPT also identifies highly satisfied customers whom you could contact and ask for a review on platforms like Trustpilot or G2.
Zapier
If you’re looking to connect Zendesk to numerous other applications, Zapier might be a worthy addition to your tech stack. It allows you to automate workflows between platforms, essentially eliminating the need for manual data transfers and other repetitive tasks.
- Automatic ticket creation: You can set up Zendesk to create tickets when new entries appear on your spreadsheets or forms.
- Task management: When tickets are created, you can then transform them into tasks posted on a Trello or Asana board.
- Coding-free automation: Zapier lets you set up certain triggers and select what effects they have on your workflow without the need for coding.
In fact, you can use Zapier to connect My AskAI to your Zendesk system.
CRM Integrations for Zendesk
Know who you’re communicating with when handling live Zendesk tickets with these CRM integrations.
Salesforce
The Salesforce app on Zendesk Marketplace lets you build a two-way bridge that shows you a complete view of your customer’s information when handling tickets. Here’s how it works:
- Unified customer profile: When handling live Zendesk tickets, you have a side-by-side view of their data that’s stored in your Salesforce database. This can make for personalization and easy information retrieval.
- Centralized database: Your data is synced between Salesforce and Zendesk. Any changes made to customer data in Salesforce are reflected in real-time in Zendesk, and vice versa.
HubSpot
Similar to Salesforce, HubSpot offers a powerful integration for Zendesk to manage customer relationships. There are two such integrations in Zendesk Marketplace, including:
- HubSpot (created by Zendesk): This lets you see all your Zendesk ticket information for your HubSpot contacts directly within the HubSpot interface.
- Data sync by Hubspot: Any changes you make to your HubSpot database are reflected in Zendesk, and vice versa. This reduces the need for manual data entry or cumbersome imports.
Conclusion
Zendesk is a renowned customer support platform, and you can make it even more functional with the use of integrations. Among the many types of Zendesk integrations for support teams, an AI-powered chatbot platform like My AskAI is top-priority:
- It deflects simple problems on the frontlines.
- It can take a lot of information sources aside from your Zendesk knowledge base.
- It might be more cost effective for your business in the long run.
When you’re ready to explore more, visit My AskAI and see how it aligns with your business.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
