Changelog
My AskAI - September 2026 Changelog
September 2026 in My AskAI: HIPAA support with a signed BAA on the Enterprise plan, knowledge you can add to tasks, and faster, better AI answers.
From the team
Changelog
Posts: Changelog
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Changelog
My AskAI - August 2026 Changelog
See My AskAI updates from August 2026, including AI ticket tagging in Gorgias and new Echo tools to block tickets and handle attachments.
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Changelog
My AskAI - July 2026 Changelog
July 2026 in My AskAI: image reading lands in Gorgias, Echo gets smarter, the Shopify agent checks live inventory, and SMS replies go live.
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Changelog
My AskAI - June 2026 Changelog
We wanted to share what we’ve been working on in June with you. We’ve made some big updates to our in-product assistant, Echo!
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Changelog
My AskAI - May 2026 Changelog
May 2026 in My AskAI: Echo, the in-product AI agent, lands in your dashboard, plus new spam filters so your AI agent ignores tickets you don't want answered.
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Changelog
My AskAI - April 2026 Changelog
See My AskAI updates from April 2026, including image reading in Freshdesk, Shopify and Gorgias changes, and faster support insights.
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Changelog
My AskAI - March 2026 Changelog
See My AskAI updates from March 2026, including image reading, HubSpot integration changes and improvements to AI guidance and tasks.
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Changelog
My AskAI - February 2026 Changelog
See My AskAI updates from February 2026, including test-ticket QA, email collection in Zendesk Messaging and improvements to self-learning.
Changelog
My AskAI - January 2026 Changelog
We wanted to share what we’ve been working on in January with you, you can now train on historic tickets, create tasks with AI and self-learning!
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Changelog
My AskAI - November 2025 Changelog
We wanted to share what we’ve been working on in November with you, we’ve had a complete rebrand and achieved SOC-2 Type 2 Certification!
Changelog
My AskAI - October 2025 Changelog
We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance.
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Changelog
My AskAI - September 2025 Changelog
We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks.
Changelog
My AskAI - August 2025 Changelog
August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes.
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