We wanted to share what we’ve been working on in March with you, your AI agent can now ‘see’, reading images sent to it, we’ve also made some updates to our HubSpot helpdesk integration and to guidance and tasks
We wanted to share what we’ve been working on in February with you, you can now QA your test tickets, collect emails in Zendesk Messaging and we’ve made some improvements to self-learning!
We wanted to share what we’ve been working on in January with you, you can now train on historic tickets, create tasks with AI and self-learning!
We wanted to share what we’ve been working on in November with you, we’ve had a complete rebrand and achieved SOC-2 Type 2 Certification!
We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance.
We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks.
August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes.
No spam. Unsubscribe at any time.
