Changelog

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August 2025 Changelog

Jul 28, 2026

My AskAI - July 2026 Changelog

July 2026 in My AskAI: image reading lands in Gorgias, Echo gets smarter, the Shopify agent checks live inventory, and SMS replies go live.

Jul 1, 2026

My AskAI - June 2026 Changelog

We wanted to share what we’ve been working on in June with you. We’ve made some big updates to our in-product assistant, Echo!

Jun 1, 2026

My AskAI - May 2026 Changelog

May 2026 in My AskAI: Echo, the in-product AI agent, lands in your dashboard, plus new spam filters so your AI agent ignores tickets you don't want answered.

May 3, 2026

My AskAI - April 2026 Changelog

We wanted to share what we’ve been working on in April with you, your AI agent can now ‘see’, reading images sent to it in Freshdesk, we’ve also made some updates to our Shopify and Gorgias integrations and improve Insights performance.

Apr 3, 2026

My AskAI - March 2026 Changelog

We wanted to share what we’ve been working on in March with you, your AI agent can now ‘see’, reading images sent to it, we’ve also made some updates to our HubSpot helpdesk integration and to guidance and tasks

Mar 2, 2026

My AskAI - February 2026 Changelog

We wanted to share what we’ve been working on in February with you, you can now QA your test tickets, collect emails in Zendesk Messaging and we’ve made some improvements to self-learning!