Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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HIPAA

September 2026 in My AskAI: HIPAA, performance improvements and knowledge within tasks
Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents




Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost.

Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice.

HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required.

Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths.

August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes.

We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance.

We wanted to share what we’ve been working on in November with you, we’ve had a complete rebrand and achieved SOC-2 Type 2 Certification!

We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks.

We wanted to share what we’ve been working on in March with you, your AI agent can now ‘see’, reading images sent to it, we’ve also made some updates to our HubSpot helpdesk integration and to guidance and tasks

We wanted to share what we’ve been working on in April with you, your AI agent can now ‘see’, reading images sent to it in Freshdesk, we’ve also made some updates to our Shopify and Gorgias integrations and improve Insights performance.