AI in Action

Content

Aug 2, 2024

AI in Action: Customer Support and Success Stories - Ella Roy from Zeffy

As part of our new “AI in Action: Customer Support and Success Stories” bite-sized interview series, we sat down with Zeffy’s Customer Success Manager, Ella Roy to talk AI, and learn how she uses it every day to reduce support ticket volumes and to generate content.

Jul 31, 2024

AI in Action: Customer Support and Success Stories - Megan Taylor from a Workforce Analytics SaaS

As part of our new “AI in Action: Customer Support and Success Stories” bite-sized interview series, we sat down with Senior Customer Success Manager, Megan Taylor from a Workforce Analytics SaaS to talk AI, and learn how she uses it every day help her improve her messaging but wishes it could go a few steps further...

Jul 22, 2024

AI in Action: Customer Support and Success Stories - Dan Theuns from Alteryx

As part of our new “AI in Action: Customer Support and Success Stories” bite-sized interview series, we sat down with Alteryx’s Customer Success Manager, Daniel Theuns to talk AI, and learn how he uses it to summarize and generate notes from calls and why he thinks people need to be careful about jumping in too quickly.

Jul 16, 2024

AI in Action: Customer Support and Success Stories - Howard Blick from Freecash

As part of our new “AI in Action: Customer Support and Success Stories” bite-sized interview series, we sat down with Freecash’s Customer Service Team Lead, Howard Blick to talk AI, and learn how he uses it every day to reduce support ticket volumes while ensuring their responses remain human.

Jul 12, 2024

AI in Action: Customer Support and Success Stories - Conrad Jones from Zinc

As part of our new “AI in Action: Customer Support and Success Stories” bite-sized interview series, we sat down with Zinc’s Head of Customer Success, Conrad Jones to talk AI, and learn how he uses it every day to reduce support ticket volumes.