Case Study
How a consumer AI assistant hit 40% AI resolution on Zendesk
A consumer AI-assistant app resolves 40% of ~1,200 monthly Zendesk tickets at 77% AI CSAT and saves ~41 hours a month. Here's how they set it up.
From the team
AI in Action
Posts: AI in Action
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Case Study
How a creator-payments platform runs AI copilot inside Zendesk
A creator-monetization platform runs My AskAI as a Zendesk copilot, drafting answers on ~1,400 tickets a month with a human on every single reply.
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Case Study
How a crypto-tax company hit 53% AI resolution on Intercom
A crypto-tax software company runs AI customer support on Intercom, resolving 53% of ~951 monthly tickets at 82% CSAT and saving ~42 hours a month.
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Case Study
How Inspire Uplift saves 105 hours a month on 6,100 marketplace support tickets
Inspire Uplift's ecommerce customer service automation: ~6,100 monthly Zendesk tickets, ~1,300 AI-drafted replies, 66% CSAT and 105 hours saved each month.
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Moving to AI First Support
What is Usage-Based Pricing? Definition, Examples, and How AI Vendors Bill For It
Usage-based pricing charges for what you actually use, not seats or outcomes. Here's how it works, the common models, and how AI vendors bill per ticket.
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AI in Action
What are Agentic Workflows? A Plain-English Definition + Examples
An agentic workflow is a multi-step procedure an AI runs end-to-end: picking tools, asking the right questions, finishing the job. Here's what good looks like.
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Moving to AI First Support
What is AI-to-human handoff? Definition, triggers, and what "good" looks like
AI-to-human handoff is the structured transfer of a conversation from an AI agent to a human. Here's when it fires, how it works, and how to spot a bad one.
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Knowledge Tools
How to Optimize Your Knowledge Base for AI Agents (12 Writing Patterns That Lift Resolution Rate)
AI agent knowledge base writing decides your resolution rate more than your AI vendor. 12 patterns across 3 layers, and every one helps humans too.
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Moving to AI First Support
What is Outcome-Based Pricing? Definition, Examples, and How AI Vendors Bill For It
Outcome-based pricing charges for results, not seats. Here's how AI vendors count outcomes, where the model breaks, and the usage-based alternative.
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Moving to AI First Support
What are AI hallucinations? Definition, causes, and how to spot them
AI hallucination is when an AI states something false with confidence. Here's why it happens, real examples, and how customer-support AI prevents it.
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