Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
- Which AI tools are you using right now?
- How are you currently using these tools and AI in your role more broadly?
- How has using AI changed your role?
- What do you wish AI could do to help you in your role that it can't currently do?
- For someone in CS who hasn't started using AI at all yet, what advice would you give them?
- Where or how do you keep up to date with AI developments in CS?
Which AI tools are you using right now?
How are you currently using these tools and AI in your role more broadly?
“Any questions… will first be attempted to be answered by AI. This allows us to be able to offer a first line of 24/7 support while also providing instant answers to our most frequently asked questions.”
How has using AI changed your role?
“It's allowed us to scale at a much more steady rate than we would have if we did not have AI implemented”
What do you wish AI could do to help you in your role that it can't currently do?
For someone in CS who hasn't started using AI at all yet, what advice would you give them?
“Be prepared to put in the leg work before, so for example ensuring that they have the relevant knowledge base articles, help centre docs ready for the AI to be able to provide answers.”